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I searched the forum but not found any info on these two errors. Anyone come across either of these during upgrade? Installation was successful with no errors on DB upgrade but deployment server would not start. First one, nothing has changed on the network. Using same FQDN in the upgrade wizard as the current server, firewall rules are all set per system requirements. Cert is valid. The other main error from the logs is with deployment server extensions not connecting to SQL db. We are using windows creds for this which works fine on 15.2. Testing connection to DB is green in the admin utility. 2022-07-18 23:38:16,755 (0x00001a28) [ERROR] [CDeploymentSrv::InitDeploymentServerExtension] Error initializing Deployment Server Extensions: System.Data.SqlClient.SqlException (0x80131904): Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. System info: MC: Server 2016, separate Azure SQL VM instance. Latest Java 11 LTS.
Hi Is there a way of reporting on historical battery percentage, a Data Collected (Battery Status) is collected so the data has been taken. The reason for the question, all of our devices are put on charge every night (Honeywell EDA51) and left on. Some of the devices seem to be dying part way through the day so I want to be able to see if the devices were charged to 100% and the drain rate over the day Thanks
Have several JotForms created and want to have icons placed for those forms on the kiosk lock screen. Bookmark option just bookmarks the website in Chrome app, but I'd like separate icons per form so the user does not have to search in Chrome on the android tablet. How do I do this?
ConfigurationMobiControl 15.5.1.1010 On PremAndroid Enterprise Agent 15.2.0.1025Samsung TAB Active 2 & 3Android 9,10,11Gmail 2022.06.12.458104293.ReleaseExchange = M365Exchange for Gmail Profile configured Has anyone managed to get MFA working with Gmail? When configuring Gmail in User mode it presents the Add Work Account page, users email address and prompts for the password, Once entered it shows getting Account info page, Then Your account is ready screenWhen configuring Gmail in Admin mode, It presents the Add Work Account page, Shows Getting Account info page and then launches Chrome and displays login.microsoftonline.com, the MFA Log in process after the user has authenticated, it switches back to the Gmail Getting Account info page and then Your account is ready screen Is there a way of getting the MFA login screens to show in User Mode? The users cannot add any other google account,
Hello there We wanted to change our wildcard Certificate for Mobicontrol as well as 2 Exchange ERGs. Unfortunately the customer wasn't able anymore to generate a wildcard certificate like *.domain.ch The cert. looks like that right now: service.domainname.ch and in the SAN field they have entered *.domainname.ch MobiControl was able to handle it, but on the ERGs the mailsync stopped unless we've changed back everything. Has anybody some experience with such certificates? Can this work or should we generate a certificate for each service? Thank you for any inputs. Best Regards Beni
Hi Is there any way to configure MobiControl to effectively automatically drag and drop devices between folders, triggered by date and time? (Relocating them regardless of whether or not they are powered on) I need to move some devices from one particular folder to another in the early hours of the morning (when I'd much rather be sleeping!) One way to achieve this is to use a timed Alert rule, triggered by something that's always true, such as Operating System Version >6 in our case. However this is not ideal as some users switch their devices off overnight meaning that even if I set the schedule to every 2 minutes, users may be able to power on and start using the device before it is moved (which will result in an update to the app they've just started using and unsaved work). I also don't want to burden the deployment server with the load of checking hundreds of devices every 2 minutes...
Good morning, I need to install a specific plugin on some devices, here the details: Manufacturer: Emdoor Android version: 10 Enrollment type: Work Managed Device Agent version: 15.1.5.1049 MobiControl instance version: 15.5.0.1021 I had some issues to access the internal memory (I spoke about this issue in another topic) and because of that SOTI support released a new plugin which should fix the issue. The issue that I have now is that I'm not able to install the updated plugin because MobiControl installs a wrong one. If I click on "Install Device Plugin": MobiControl installs this plugin: Which is wrong, because the correct one is this: My question is: how can I delete the unwanted plugins in order to force MobiControl to install the correct one? I can't find any delete option even if I'm MobiControl administrator. Thank you, best regards.
We have a number of devices that are running with the lockdown kiosk enabled but we need to be able to use Teamviewer QS for troubleshooting/configuration of the 1 specific APK that is used on the devices. Teamviewer QS works like it should when the kiosk is disabled but as soon as we re-enable kiosk mode the Teamviewer remote session only displays a black screen. What do I need to configure/set up to allow for a teamviwer QS session to be run properly with kiosk mode enabled?
Hi, has anyone experienced difficulties in enrolling a device such that it becomes "Non-Compliant"? This is a Zebra TC21, running Android 10, MX 10.4. Enrollment fails, the device DOES end up in the device list however, but cannot be controlled via Soti at all. The enrollment process on the device gives an error. We've tried to enroll on the latest version of the Soti Mobicontrol server, as well as on 15.4. Regards,Daníel
Hello guys, I have a little question. We are enrolling old MC92 with WinCE to a MobiControl 15.5 server on premise. Everything works fine but lately we got one device which doesn´t connect to the server. I got the following logs: Can somebody explain to me what this line means: 2022-07-08 10:26:23,939 (0x00001f48) [ERROR] No Device found with device Id: 73E65B7606490108000A-08C074620600Thanks for your help!
Can anyone provide any insight into where SOTI is with OEMConfig Feedback Channel support, specifically Zebra? I'd like to be able to effectively troubleshoot OEMConfig settings or maybe someone has a better way.
Hey there, I am currently enrolling MX3300x's to our environment and everything seems to be fine but we are getting a message at the bottom of the screen of our kiosk mode saying the following: server policies restricts the use of feature auto_time" then it disappears. I don't know if these will interrupt our users from their tasks but I would like to get rid of the message altogether. It seems to be enrolling at the current time. Not sure where the issue lies.
We have pushed Google Maps out to our Android enterprise enrolled devices (Samsung A7 lite). Google Maps opens and works fine, however when one of our users tries to sign into Maps with their account, we get a message that says "Action not allowed". Am I missing something in the configuration or feature control of the app? we would like to let our users log in with their accounts so they can have all their pins and favorites.
Hi, Is there a possibility to enroll a Samsung device via KME or otherwise with WiFi 802.1X EAP association mode?
Since there is no documentation on how to do this, I thought I’d share it with everyone. You should add Azure Directory first. See this guide: https://discussions.soti.net/thread/how-to-connect-mobicontrol-with-azure-ad In MobiControl – Global Settings – Services – Identity Provider Download the MobiControl Metadata File Go to Azure AD Portal Enterprise Applications New Application Search for and add MobiControl Set up single sign on – SAML Upload metadata file – upload the MobiControl Metadata File you downloaded from MobiControl Basic SAML Configuration should be like this: Identifier (Entity ID) - https://%DOMAIN%/mobicontrol Reply URL - https://%DOMAIN%/mobicontrol/sso/sp/handlelogon Sign On URL – https://%DOMAIN%/mobicontrol Logout Url - https://%DOMAIN%/MobiControl/sso/sp/handlelogout Example: Identifier (Entity ID) - https://s123456.mobicontrolcloud.com/mobicontrol Reply URL - https://s123456.mobicontrolcloud.com/mobicontrol/sso/sp/handlelogon Sign On URL - https://s123456.mobicontrolcloud.com/mobicontrol Logout Url - https://s123456.mobicontrolcloud.com/MobiControl/sso/sp/handlelogout SAML Signing Certificate Signing Options – Sign SAML response and assertion Signing Algorithm – SHA-256 Go to Azure AD Portal App Registrations Find MobiControl – if you do not see it, check under All Applications Manifest Search for “Group Membership Claims” – the value should be “1” with the “ Go to Azure AD Portal Enterprise Applications MobiControl Set up Single Sign On SAML Signing Certificate Download Federation Metadata XML Go to MobiControl Global settings – Services – Identity Provider Select + Name – can be anything Idp Metadata File – upload the Metadata XML you just downloaded Group Settings – Group From – Directory – add you directory Save Testing: Create a new iOS Enrolment User Enrolment Accounts Federated by Microsoft Azure AD – select the directory you just created Based on group membership Select the Azure Idp and search for a group. If you find it, your good to go.
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