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Soti device licenses are expensive as we all know, and to limit the needed amount in our environment, we're tracking the "Agent Check-In time" and pulling devices from production that are not being used. However, an online device hooked on usb power that no one is using, will not be caught by monitoring the agent check-in time. Is there a way to track/monitor some custom data like, touch screen used X times, power button clicked X times, specific app openend X times the last X days? Or does anyone have a better idea? My environment:Android devices running Android Enterprise profiles.½ of my devices are used in warehouses meaning tracking the gps for activity wont give the data I need.Thanks in advance.
I have TC52x devices running Android 10 that are utilizing a custom Lockdown screen. I have a request to add a new link on the lockdown screen to an ordering website (not app) and it requires a new datawedge configuration. I've noticed the lockdown opens the website in what I'm guessing is a proprietary Mobi browser. Does anyone know the mobi browser app name so I can add it to 'associated app' in my datawedge profile?
I see in the profiles tab there's an option to export the profiles list as a .csv file but how can I download the .cp file for MobiControlStage?
Hello! Do you know any way to prevent an app from starting if it has a certain version? Is it posible? I have Android 9 devices in a 14.4 soti instance.
Hello,We are updating our fleet of Zebra TC52 from Android 8.1 to Android 11. FYI, our MobiControl Deployment Server (version 14.1) has no internet connection (on-premise solution). It runs on Windows Server 2016. We had previously SHA1 certificate on this server because there was also several Windows CE devices. This is not anymore the case, we have only Android devices connected to this DS. Problems happens when i try to generate SHA256 certificate to the Deployment Server (and all others) from the new SHA256 root certificate generated 2 years ago. Same case with freshly generated root certificate. This fails (Message of type NullReferenceException). Procedure : in MCAdmin Utility, i clicked on the SHA256 root certificate, clicked on Deployment Server in the Certificate Bindings list, and then "Change" button, then i clicked on "Generate" on the Select Certificate window, and then selected the SHA256 Root CA and "Generate Certificate" and it fails (Message of type NullReferenceException). I already logged a case, the perso from Soti did take remote to see what happened, and nothing more... It doesn't helped me. Have you got an idea ? Another problem : We also have another small issue: the MobiControl lockscreen keeps coming back when using an application, which is annoying for users entering production statements. Thanks
Hello I am looking for a way to enable app permission for the app "Ascom Unite Axess" automatically (please check printscreen) Does anybody know a way to enable this notifications with a script? Soti version: 15.4.2.1020 Soti agent: 15.1.3.1071 Android version: 10 Device: Ascom Myco 3
I am using MobiControl v15.5.0, agent v15.1.3 with zebra MC3300x. I'm using kiosk mode, everything works fine except for one thing. When I try to enter admin mode, the device freeze for a while, as if trying to verify the password on a remote site. Hanging occurs sometimes for a few seconds sometimes for a minute sometimes for 10 minutes. Moreover, if I turn off the Internet on the device, authorization occurs instantly, and also if the network is not limited, this also happens instantly. But our company's security policy requires the network to be restricted. We gave devices access to the following URLs: sotiassistservices.soti.net notificationservices.soti.net pcsvalidator.soti.net location2.soti.net skinsapi.soti.net activate2.soti.net mobicontrolservices.soti.net agentdservice.s3.amazonaws.com our MobiControl Server But apparently something is missing, but I can not understand what exactly and why is this happening? There are no speed limits, the server is in our cloud.Can someone help with this? Can someone come across this?
Recently had a batch of Honeywell CK65's come in that were Android 10, up to this point we were using CK65's that were Android 9. It seems as though Honeywell has updated several internal components in the CK65's due to supply chain issues that don't allow you to downgrade to 9. So I'm looking to update all of our existing CK65's to 10. I did a file sync of 90.00.12 and the update went off without an issue.I came from 88.00.17 on my test unit. After the reboot, I noticed two issues.The first is that when I look at Applications under the device, they show as all of them being Uninstalled. With the one exception of the Honeywell UEMConnect software that's a mandatory installed application. The second is with the Native Lockdown mode. None of the applications will fire off.Until, I go into Administrative mode. If I just toggle between Administrative and then User. The applications will work. As soon as I reboot the device, the applications won't function until I bounce between Administrative mode and User mode. The two applications inparticular I've tested with are BasicTE and SmartTE(Staylinked). Android Agent version: 15.1.2.1075Honeywell Plugin version: 1.19.2.118
I am testing the firewall configuration in the Android Classic Profile, and I am having a problem with the cellular data restriction not applying correctly. I am testing by restricting all network traffic on both WIFI and Cellular for the google Chrome application. I have outlined the process I used below along with screenshots for reference 1. screenshot below displays the rule configuration in MobiControl2. screenshot below shows that the profile was successfully installed to the device 3. screenshot below shows in the Deployment server logs that the Knox Firewall rule is being pushed to the device 4. writeprivatestring_FirewallCommand.png shows the specific MobiControl script commands that are being pushed to the device 5. screenshot below shows the commandin logcat on the android phone the IPTables command being run on the device. 6. logcat_enableFirewallFailed.png - shows the line in logcat on Android where it says "Enable Firewall failed" I have verified that the rules I am using successfully restrict traffic on a WIFI network, but for some reason, they do not work over a cell connection (I am using Verizon Wireless) I have tested on a Samsung J3 and a Samsung S21 using the Samsung ELM agent along with varying OS versions and Samsung Knox versions and I get the same result. Can someone help with figuring out why the firewall rule will not apply over a cellular connection?
Hi, I am trying to figure out why all application permissions are all greyed out and locked on an Android 9 device managed by mobi. It's work managed device. I pushed a feature control that basically has ALLOW EVERYTHING as a test but I still see them greyed out with a note saying that action is not allowed by Mobi: what am I missing? Is this a default behaviour for work managed? can I allow the app permissions to be changed by the user? NOTE: MobiControl Version 15.3.3 Thanks,
We have a set of devices which are assigned a mixed set of apps depending on the customer. It is becoming cumbersome to have many different profiles for each set of apps. I'm looking for a way to make my template only show apps that are installed. That way if I have apps A, B and C I could do the following: Device Group X is assigned a profile containing A Device Group Y is assigned a profile containing A and another containing B Device Group Z is assigned a profile containing A and another containing C Device Groups X, Y and Z all are assigned a lockdown profile that has home screen items configured for all apps, A,B and C I'd like the template to be able to detect if an App is installed, and if it is not, don't display a button for it. With the javascript scripting API, I can send a script to detect this: if (mobicontrol.app.getInstalledApp("com.google.android.apps.maps").versionCode < 15000) { mobicontrol.log.error("The Example app is outdated; aborting script."); (Discovered here: https://www.soti.net/mc/help/javascriptapi/en/mobicontrol.app.html) However, I can't seem to get that to run via the template. I'm guessing that the javascript API isn't actually available from the template runtime, but any pointers on how to make that work, or any other clever way to detect if an app is installed would be welcome. All device groups
Hello everyone, Got few questions here, and hope someone would help me figure out the best way to solve those. I'm still a beginner in this environment, so i try to learn everyday about what i can do...and how, don't hesitate to tell me if there is some complete doc somewhere that I maybe didn't see. So here's the case We got (atm) 200+ devices (Memor10) Each of them are allocated to specifi subgroup (Our shops) Til now, they only used basic home made app...so no real problem over there...but here's the one coming. - Soon, they will also need to access our Exchange mail server on them , but to do so...they would need a user certificate...each one would be different on each subgroup. and basically hard to keep track of so ?! Saw there was way to integrate LDAP and Exchange directly linked to Mobicontrol , Would it avoid the certifcate need so? that way user would only be prompt about User / Mdp and would log in directly ? - Second thing ,they will have the need to gain (also ) access to google Nest. Is there a way to avoid creating separete personnal Gmail account for each? or manage them directly from Mobicontrol ? the point is so be sure each can only see their own camera. I saw some paper talking bout using Google workspace instead of a single account (like I do atm). Here's the situation... I'm open to any idea or suggestion :)
Hello, Is there a way to set and idle time out for a shared device? So if the user doesn't push a button on the device in lets say 30 minutes, can we have the device auto logout of shared device mode?
Hello, I have problem with getting remote control on MC930B Android 8.1, agent verion 15.1.0.1045, MobiControl version 15.3.0.6711. Device don't have connection to internet so we instaled MC with GoogleMobiControl1510_1045.apk file, I installed plugin Zebra_Hawkeye_RC_AE_1.6.0.102 using profile in mobicontrol. After all I got only Remote View option and no Remote Control option. Tried different plugins, with no result.
■ Configure Zoom in Android Device (AE)Hi,Is there a way to configure the zoom of a tablet, Samsung in this case, using a script in bulk? I am Soti Mobicontrol version: 15.4.1.4828 Regards!
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