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I am remotely AE enrolling Zebra devices to an on-premise Deployment Server. The on-premise DS network has a public IP address and firewall rules that will NAT ports 5494 and 443 to the DS. This is restricted even further by only allowing this traffic from the remote public IP address that the device is being enrolled from. The FQDN of the enrollment Rule and DMA are published in a private DNS zone local to the enrollment location. On Android 8, Zebra devices will properly resolve to the local DNS and enroll in the remote DS properly. The Zebra Android 10 devices will not resolve the local The DS and DMA FQDNs are published in a local DNS zone but not in a public DNS. The GoogleMobiControl Agent on Zebra Android 8 devices will resolve to the local DNS and enroll properly. The same agent on Zebra Android 10 will not resolve the local DNS and the agent will fail to connect to the DS without a public DNS entry. The agent enrollment error with an enrollment ID is “Fail to connect to Server” Using the enrollment URL, the error is “Invalid URL” On the Zebra Android 10, the WiFi utilities will resolve the DNS FQDN as will Chrome resolve to the MS Web Console login (same FQDN). It seems that only the GoogleMobiControl Agent will not resolve a local DNS Zone on Android 10. I tried this using the current agent: GoogleMobiControl1513_1071.apk and an older agent: GoogleMobiControl1450_1011.apk with the same results. I have not tested this with other mfg devices i.e. Samsung. I have two scenarios where the on-prem DS/DMA FQDN is also a public domain i.e. DSserver.mycompany.com where the host can be added to that public DNS zone. I have additional scenarios where the DS/DMA FQDN is internal i.e. DSserver.mycompany.local and cannot be published to public DNS. I cannot enroll Android 10 devices to those DS servers remotely. Any thoughts?
I un-enrolled a scanner, cleared the data and apps and am trying to re-enroll it. Getting Enrollment Failed on the MobiControl screen on the Zebra MC930B scanner. How do I get it re-enrolled? I tried deleting it in the WebConsole and it shows back up.
I have a Zebra MC930B scanner that was not getting the proper policies and applications, so I unenrolled it, then deleted it from the WebConsole and then did a device / application reset. Now when I go to enroll, I get the following: Enrollment Failed. How do I get it back into the system?
Hello, as this should be possible since Android Enterprise Agent 15.1.2, how to set it ? Even in MC 15.5 I cannot find a setting for it, nor in the help for a new script command or sendinfo parameter. I know I could do this with Zebra MX, XML File or OEMconfig, and have already done this in the past. Martin
Has anyone found a way to decrypt the recovery key for MacOS FileVault, when you choose to save it into MobiControl platform? It appears correctly into "Device Details", at the bottom, but the support team has been unable to explain how to decrypt it. Any help would be appreciated, thank you.
Hi Soti Community, we successfully enrolled our Zebra MC3300x (Android 10) as work managed device. Sometimes we have the issue, that the device looses it's time information, for example when kept as a backup device. Due to our network regulations devices with wrong time are unable to connect to the network. Therefore we are trying to make the time setting available for the endusers. We did this in the past with our windows devices by linking the .exe from the system. For Android we are faced with the problem, that the clock is not packed into a single package which we can open using the launch command. Also we were not successful using the quick clock intent. As we dont want to push more apps to the device as we have to we are looking for a way to access from the lockdown to the time-settings. Did anyone have success with this and can point us in the right direction? BR Julian
Hello community, Have someone of you ever seen this issue? We want to migrate this TC70 with android 8 from an MC v14.5 to the new v15.5 server. Both server are onPremise in an internal network.The devices doesn´t have a connection outside of the internal network. We try to migrate them just by unenrolling from the old server and enter the new Enrollment ID into the new one. We didn´t tried the Enrollment URL yet. Do you have any ideas what we can do? In our case is no opportunity to factory reset the devices and enrollment with StageNow or semthing. We have files which we want to keep alive on the devices.
It just keeps redirecting to our SSO login. Is there a new URL that we should be using for 'no sso'? I want to make sure we're able to login with a local account before we switch from the AD graph over to Microsoft graph. This worked previously in v15.4.2 (https://soti.mobicontrol.com/MobiControl/WebConsole/?nosso=true). Thanks!
I`m currently running with an issue with Soti hub. We did have it install on a couple of tablet but unfortunately, there a permission that is not enable Mobicontrol profil data
Hello I am looking for a way to enable app permission for the app "Ascom Unite Axess" automatically (please check printscreen) Does anybody know a way to enable this notifications with a script? Soti version: 15.4.2.1020 Soti agent: 15.1.3.1071 Android version: 10 Device: Ascom Myco 3
Mobicontrol -Version: 15.0.1.1181soti agent ver: 15.0soti surf 15.3honeywell ck65 android 10outlook using lockdown page with link to Microsoft Outlook appusing keeps outlook open, emails come in normallyhowever when user attempts to open any URL link within an email we get: Alert you are not allowed to access this page Profile configuration:lockdown page has 2 items, url to app, and outlook appsoti surf--no filtering, kiosk mode please help, we need the user to be able to open URLs within OutlookKiosk mode is simple for us as it keeps soti surf in full page view, no url address barand or settings within surf the user can fiddle with
I am using MobiControl v15.5.0, agent v15.1.3 with zebra MC3300x. I'm using kiosk mode, everything works fine except for one thing. When I try to enter admin mode, the device freeze for a while, as if trying to verify the password on a remote site. Hanging occurs sometimes for a few seconds sometimes for a minute sometimes for 10 minutes. Moreover, if I turn off the Internet on the device, authorization occurs instantly, and also if the network is not limited, this also happens instantly. But our company's security policy requires the network to be restricted. We gave devices access to the following URLs: sotiassistservices.soti.net notificationservices.soti.net pcsvalidator.soti.net location2.soti.net skinsapi.soti.net activate2.soti.net mobicontrolservices.soti.net agentdservice.s3.amazonaws.com our MobiControl Server But apparently something is missing, but I can not understand what exactly and why is this happening? There are no speed limits, the server is in our cloud.Can someone help with this? Can someone come across this?
Hello everyone, we are using SOTI V14.3.3 and would like to administrate Android 11 devices. However, I cannot install any packages. We always get the message: "Installation failed, Invalid platform" Platform and Version is set correctly.Profiles work correctly. Does anybody have the same Problem? Many greetings
Hi, I was looking to see if anyone was aware of a script for Android that would essentially unlock the device or perform the same thing as a swipe up on the device? The reason for this script is I'm writing some javascript that will check if a particular application is running in the foreground and then perform an update if it is not running. When the device screen times out and goes black, the script can no longer return what is in the foreground. We don't have passwords/PINs on the devices, so the screen timeout is activating and just requires a home button and swipe up (page up in remote) to get back into the device. If anyone knows of a better way to go about doing this in general, I'm all ears. For context, my Javascript looks like below: var ABC = 'com.abc';var foregroundActivities = mobicontrol.app.foregroundActivities;if (foregroundActivities != null) { foregroundActivities.forEach(function (activity) { if (activity.packageName = ABC) {mobicontrol.log.info("App is running, not upgrading automatically. Perform update manually.")} if (activity.packageName != ABC) { mobicontrol.log.info("App is not running, upgrading.") mobicontrol.app.stop('com.abc'); mobicontrol.packages.install('/mnt/sdcard/MobiControl/Packages/LatestRelease.pcg'); } });} function onFinish(result) { if (result.isSuccessful) { mobicontrol.app.start('com.abc'); mobicontrol.log.info("App has been updated.") }}
Hi, is there a way to disable GPP in Android Enterprise devices? "Oreo 8 and up"
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