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Hi, We install all devices with afw#mobicontrol in enterprise mode. About month ago we installed 500 devices (Samsung tablets). The agent version was 15.0.1 build 1051, a month later installing devices with agent version is 15.1.1 build 1031 gave me troubles with some of my file rules - link to my discussion. Now when reinstaling one of my test devices I run into another problem with current agent (15.1.2.1075) The installation of my packages is very hard, it gives me a lot errors, for example: Package "SOTI_settings_manager" version 1.0 failed to install. File IO error on device. Check Storage/Permissions. and Error message received from device (Package [net.soti.settingsmanager] does not contain default activity) How to avoid this? Everything was working fine with previous versions of the agent. Any way to enroll devices in Enterprise with controlled SOTI Mobicontrol agent version? I want to use the working (from my point of view) version of the agent (15.1.1_1031 or 15.0.1_1051) for re-enrolling devices. How to achieve this?
Hi all, i searched for long time in this forum but haven't found a similar questions yet. Imagine a root folder (Group) with many subfolders. Each subfolder has a specific profile containing a lockdown and several apps. In case of severe IT-server-problems our customer wants to set easily a "emergency lockdown" launching automatically a single app for all company devices. I tried to assign a profile to the root folder to override all the subfolder profiles. Looking into a device configuration it says "ignored" for the lockdown. Looks like a first come first serve to me. Any idea how to override all devices and set a lockdown screen with a single app launching automatically? Run a Script? Thanks in advance
I just set up an LDAP Connection to out Test environment and added User Groups and Users to the specific group. I even added these groups to a Shared device folder in MobiControl. Everything seems to be fine till i tried to login in a device. When i'm entering my cretentials on the device login screen i'm receiving the Error: AUTHENTICATION FAILED: You are not authorized to access this resource. Please contact your administrator for more information. I'm lost at this moment and hope anyone can help me out!
Hi, I have to create about 500 group in SOTI Mobicontrol. There is a way to add this group on a .csv and import it ? Thanks for your help
Hello @All, as stated in the article below, there are a few more restrictions with Android 11: https://discussions.soti.net/articles/impact-of-android-11-scoped-storage-restrictions-on-android-agent The main one that really hinders our staging process is that you arent able to use mcsetup.ini anymore. Has anyone gotten the agent Version 15.1.2 on Android 11 to accept mcsetup.ini? Any additional manual step i.e. scanning or putting in the enrollment id is "annoying" in the whole staging process. Combining Honeywell Enterprise Provisioner or Zebra MX with mcsetup.ini was a nearly 1 step process to enroll and stage a device for us. Any ideas appreciated.
Hello, we have created a few file sync rules, and they are working quite well, but how can we assure that we are getting an alert if they stop working? I've seen that there is an alert for a successful sync but nothing for the case of a failure. Any suggestions on how to solve that?
Is there a way to trigger 1+ actions or a custom script when a device gets added to a group?
What methods exist in order to do a factory reset for MC33 scanner?
Hi, I am trying to figure out why all application permissions are all greyed out and locked on an Android 9 device managed by mobi. It's work managed device. I pushed a feature control that basically has ALLOW EVERYTHING as a test but I still see them greyed out with a note saying that action is not allowed by Mobi: what am I missing? Is this a default behaviour for work managed? can I allow the app permissions to be changed by the user? NOTE: MobiControl Version 15.3.3 Thanks,
Can we select the Application Types in SOTI per app (each app having a different Application Type) or is it limited by one per platform (Android, IOS)? https://www.soti.net/mc/help/v14.2/en/console/applications/appcatalogrules/types.html
Hi, This has been an issue for us for at least a year now (carried out a couple of upgrades to Mobicontrol and never been fixed, has been brought up with support a few times), but it's becoming urgent that we get it working. When trying to download a CSV, we get: Not Found HTTP Error 404. The requested resource is not found. Was advised to check Named Pipes and TCP/IP config in MS SQL, but these are set up correctly. Anyone seen this before and how we can resolve it? Interestingly we get a similar error when trying to use web based remote control (plugin works fine), so not sure if the two are related This site can’t be reached ***.***.com took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT Any assistance would be greatly appreciated!
We have a set of devices which are assigned a mixed set of apps depending on the customer. It is becoming cumbersome to have many different profiles for each set of apps. I'm looking for a way to make my template only show apps that are installed. That way if I have apps A, B and C I could do the following: Device Group X is assigned a profile containing A Device Group Y is assigned a profile containing A and another containing B Device Group Z is assigned a profile containing A and another containing C Device Groups X, Y and Z all are assigned a lockdown profile that has home screen items configured for all apps, A,B and C I'd like the template to be able to detect if an App is installed, and if it is not, don't display a button for it. With the javascript scripting API, I can send a script to detect this: if (mobicontrol.app.getInstalledApp("com.google.android.apps.maps").versionCode < 15000) { mobicontrol.log.error("The Example app is outdated; aborting script."); (Discovered here: https://www.soti.net/mc/help/javascriptapi/en/mobicontrol.app.html) However, I can't seem to get that to run via the template. I'm guessing that the javascript API isn't actually available from the template runtime, but any pointers on how to make that work, or any other clever way to detect if an app is installed would be welcome. All device groups
Hi all, I wanted to upgrade my soti mobicontrol program from 15.3 to 15.4.2. So i've updated my java version and excecuted the setup to upgrade.At the end the setup is trying to start de MCDPSRV service and it fails to do so.
Hello! We have 250 Xiaomi Redmi 9 A devices at the remote locations running in lockdown mode. Agent 15.1.1.1031. Using GSM mobile network for internet connection. Recently we have received quite a few tickets from our users with a request to enable Screen Rotation. In Xiaomi Redmi 9a this feature is called "Lock orientation" and it is enabled by default. Therefore we need to disable it. Setting manager option 'Screen Rotation" enabling does not work on Xiaomi Redmi 9A.
Hello! We have 250 Xiaomi Redmi 9 A devices at the remote locations running in lockdown mode. Agent 15.1.1.1031. Using GSM mobile network for internet connection. Recently we have received quite a few tickets from our users with a request to disable Gboard Text correction suggestion. Has anyone tried to solve it remotely before?
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