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Hello, I would like to know if there is a way to install the OS and skip the google set up. Then run the Mobicontrol agent install. I have been able to install the OS(Android 8 Oreo from Android 7 Nougat) through Soti but any attempt to uninstall reinstall the agent and the OS via xml file didn’t work. Also, I need to add the wireless network Enrollment ID back to the device. It seems the sdcard location is deleted when the OS installed. I have Zebra TC51 devices. Agent v15. Is there a way to do all of this so when the device reboots I can have install the agent and WiFi? I was told that I couldn’t do this and that it would be a manual set up. Problem is, I need to deploy the OS and the agent to remote devices. Any help would be appreciated
I've been having trouble with enabling the I2of5 barcode scanning. This is the process I've been following to try getting this scanning working correctly.We are using the Zebra MC9300 Without setting up the scanner, opened Datawedge and enabled the settings needed.(Interleaved 2of5 and send enter key) Exported Profile to datawedge.db Add the datawedge.db to package and upload to mobicontrol Setup Scangun using afw#mobicontrol Use App Policy to install Zebra OEMConfig and setup managed app config Setup NTP settings Setup Datawedge Config Point to datawedge.db file Enable Automatic Database Import After setup is complete and I've gone through this process I am still unable to scan sample Interleaved 2of5 barcodes.
I have Managed Google Play Configuration in one Policy. It seems failing in one of the 200+ devices we are managing without any reason. So apps are not updating. I can see the bellow error into the log: "Device configuration failed ([Android Enterprise Google Play Policy] Configuration failed to apply)"
Hi, I am having trouble using JS scripts sent to terminals from a package created from McStudio.15.4.1.What I don't understand is that the same script sent from the WEB console is working, but when it is sent from a PKG I get an error per line of my script in the log.Below is my script: #!/usr/bin/env jsvar buttonLabels = ['PDV', 'Entrepôt']var file = new mobicontrol.io.File('/sdcard/EnvironnementInfo.ini'); mobicontrol.message.createInfoDialog('Sélectionner un environement.') .withButtons(buttonLabels[0], buttonLabels[1]) .withWarnIcon() .withTitle('Préparation terminaux') .withCallback(onConfirm).show(); function onConfirm(result) {if (result.buttonIndex != null){ file.writeText('[EnvironnementInfo]'+ '\nEnvironnementInfo = ' + buttonLabels[result.buttonIndex]); mobicontrol.log.info('EnvironnementInfo:' + buttonLabels[result.buttonIndex]);mobicontrol.log.info('File exists');mobicontrol.agent.checkIn()}} Any idea ?
Any one have any luck setting a different app to be a device admin? Or does anyone know how to send an intent to bring up the screen to add an app as a device admin?
Hello, in our system some IOS devices (10 to 15) lost the connection to Soti Mobicontrol. All Profiles, Apps, Rules and Configurations are deleted from the device. The devices also lost the wifi connection. Just the backgroud isn't changed. Mobicontrol Version: 15.4.1.4828 IOS Versions: 14.4.1 - 15.1.1 I have opened a ticket, but maybe someone here has an idea.
Hi I'm trying to modify the Android Keyboard (AOSP) settings. Is there any possibility to turn off settings that concern the Android keyboard, for example turning off vibration on keypress? I'm using an Ascom Myco 3 device with agent version 15.1.1 Build 1031. Thanks and best regards Raphael
Hi, we have some trouble with the Remote Control Skins Service: Remote Server returned an Error: 500 internal server error. restarting the mgmt services results sometimes in errors that all other services like Enrollment Agentbuilder, location and activation services have the same error. On the next test only the remote skin service throws the error. thus I disabled antivirus temporary, created explizit fw rules according the article https://www.soti.net/mc/help/v15.3/en/setup/installing/system_requirements.html?hl=network%2Cport#ariaid-title3. We still get the error for the Remote Control Skins Service. Our Mobicontrol Version is 15.2.3.1033 on premise DeploymentServerExtension log has the following errors: Exception: Failed to create dynamic templates and indexes for ElasticSearch. Retrying in 60 seconds ********************************************************************************************************[ElasticSearchException: Failed to ping the specified node.. Call: Status code unknown from: HEAD /] bei Soti.Integration.ElasticSearch.Implementation.ElasticSearchClient.LogResponseAndCheckForErrors(IApiCallDetails apiCallDetails, Exception originalException, ServerError responseServerError) bei Soti.Integration.ElasticSearch.Implementation.ElasticSearchClient.ApplyJsonTemplate(String templateName, String templateData) bei Soti.MobiControl.Search.Implementation.ElasticSearchClientWithMonitor.ApplyJsonTemplate(String templateName, String templateData) bei Soti.MobiControl.Search.Implementation.DeviceSearchInfoManager.ApplyDynamicTemplatesAndCreateIndexes() bei Soti.MobiControl.Search.Implementation.DeviceSearchInfoManager.ProcessDeviceQueue() { [ElasticsearchClientException: Failed to ping the specified node.. Call: Status code unknown from: HEAD /] } { [PipelineException: Failed to ping the specified node.] bei Elasticsearch.Net.RequestPipeline.Ping(Node node) bei Elasticsearch.Net.Transport`1.Ping(IRequestPipeline pipeline, Node node) bei Elasticsearch.Net.Transport`1.Request[TResponse](HttpMethod method, String path, PostData data, IRequestParameters requestParameters) } { [PipelineException: An error occurred trying to read the response from the specified node.] bei Elasticsearch.Net.RequestPipeline.Ping(Node node) } { [WebException: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden.] bei System.Net.HttpWebRequest.GetResponse() bei Elasticsearch.Net.HttpWebRequestConnection.Request[TResponse](RequestData requestData) } { [SocketException: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte 10.246.85.3:9200] bei System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) bei System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) } ******************************************************************************************************* MgmtService.log [2021-12-31 13:32:59.636] ERROR [] [8badd035-60c9-49cc-b254-a5a773e25155] (5): Unable to check Elasticsearch status, Failed to ping the specified node.. Call: Status code unknown from: HEAD /[2021-12-31 13:51:23.566] ERROR [] [] (40): in MCAdmin.log i found: [2021-12-31 13:27:54.752] WARN (28): Soti Enrollment Service Connection Test failed.System.ServiceModel.EndpointNotFoundException: Es war kein an https://activate2.soti.net/MCActivation/EnrollmentService9.svc lauschender Endpunkt vorhanden, der die Nachricht annehmen konnte. Dies wird h䵦ig durch eine fehlerhafte Adresse oder SOAP-Aktion verursacht. Weitere Details finden Sie unter "InnerException", sofern vorhanden. ---> System.Net.WebException: Der Remoteserver hat einen Fehler zurückgegeben: (500) Interner Serverfehler. bei System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) bei System.Net.HttpWebRequest.GetRequestStream() bei System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream() --- Ende der internen Ausnahmestapelüberwachung --- Is there a problem with the activate2.soti.net server? Any other suggestions? Thank you for your help and a happy new year! sh
We have several Zebra TC57s running Android 11 w/Enterprise ManagementWhen in Kiosk Lockdown Type Native everything works as desired but we lose access to the Recent Button.We were told to switch to Activity Suppression to gain access to the 'Recent Button' in Kiosk mode.After switching to Activity Suppression, Apps on the home screen will not launch, when clicking the icon, after rebooting or powering the unit off and on.If we revoke the Kiosk mode and assign it, or just restart kiosk mode with a script, we are able to click on the App icon and it will open. Everything will remain functional until the unit is rebooted or powered off and on.We need the 'Recent Button' to kill apps and I've read there is some issues between Zebra/Soti/Android Enterprise when trying to script this functionality in Native mode.Thoughts?
Good afternoon, we have managed teams in Android Enterprise, being in the field the settings / configuration are blocked, when configuring a screen lock and restarting or turning off the equipment, the android system no longer loads, in some cases the screen flashes and it cycles the restart and in others it throws the unstable system pop-up window and it has to be restarted from the factory, the computers no longer recover until they are formatted. Console version 15.3.1.1151 Do you have any solution or similar cases? Greetings.
Hi everyone, Is there any way to enable GNSS from Samsung device (maybe from feature control or through Script) ? My device is SM-A105G (Android 10) and using AE Work Managed enrollment. SOTI version 15.2.3.1033 I tried Location Accuracy - High Accuracy but turnout it doesn't activate GNSS. Thanks & regards, Randy Saputra
Hi @all, we are running the latest Mobicontrol Version (15.4.1.4828) and the latest Agent Version on the TC8000 (15.0.0.1110). When we start to enable the Administrator Mode on Remote View then we get the error: error message received from device (Internal storage decryption not supported)" in the logs and administrator mode will not be enabled. Enabling User Mode is working. Many thanks
Enrollment ID generated SOTI installed on Android device - Honeywell CN80 Enter the registration key Spins and spins and then says can't connect to server. If I retry then i get an error about an invalid certificate. I'm hoping i'm not the first to see this ......thanks !!
HelloWe update one of our zebra tc57 devices to android 11 from 8.1. We have bluetooth shortcut on lockdown screen for BT pairing. But since upgrade we can't find correct activity link with identify activity script. it gives us a general link com.android.settings/.SubSettings .How could we use identify activity on zebra device with android 11 to find correct activity?Mobicontrol: 15.4.1.4828 Agent Version 15.0.0.1110
Hi community, I'm using SOTI Surf on TC57X with Android Enterprise. (SOTI MobiControl 15.3.2.1072) When i open the camera dialog via Surf i've to choose between Camera and Data. When i use Chrome the Camera App opens automatically. Is there any way to configure this?
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