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I've read other posts about this but everything I've tried to this point hasn't worked so I figured I'd open this up to the community. Here is our scenario: MobiControl Cloud instance 15.3 Android Classic device agents 15.0.1.1051 We are using Sonim XP8 devices only. Devices are used in the service industry and are locked down via lockdown screen. Devices have no access to apps outside of what is displayed on the lock down page. Yes, I've tried Android Enterprise but it doesn't work for our environment. Especially the remote assistance part where permission is required. Before Android 10 we were able to roll out APKs and silently install without issue. As we are all aware, when running some apps for the first time, users will be prompted for Location, Storage, Camera, etc. access before use. The problem is, when the device is Locked Down, users can't accept those permissions. Device admins must unlock the device, accept the permissions then lock the device. But even if the user could accept these permissions, they may tap the wrong answer making the apps useless, especially when it comes to location. How do we work around this? It is imperative that when we add or update apps, that our technicians can pick up their devices and get to work without having to deal with prompts and unlocks. If anyone can shed light on this, it would be greatly appreciated. If possible, I'd like to keep answers limited to the SOTI environment only without having to introduce 3rd party solutions mixed in.
I am writing some scripts with the help of the SOTI Android Agent JavaScript API Reference. With the help of the examples in the documentation I have always reached my target. Only with the commands "mobicontrol.network.IpAddress" or "mobicontrol.network.Network" I did not be able to read the data. Is there a simple example how this works?Thank you
Hi On mobicontrol, How do I configure the email connection with on-premise exchange server? The documentation provided is for office 365 exchange server. Appreciate any support. I wonder, why there is no option to enter the exchange credentials or EWS server link etc. How do I use a Powershel URL in on-premise exchange server? Thank you
Hi I would like to know, how do I get noticed as an admin, when a client is switched off his mobicontrolled mobile, then removed SIM card, then used it somewhere personal. After that inserted back to the original mobile and Switch ON. He might have drained the data package on SIM which Mobicontrol not aware, because all these done while the mobicontrolled mobile is switched off. How we can address this issue? Thank you for your input.
We have a handful of devices that used to be enrolled in our Mobicontrol environment on a profile that requires a PIN to be set and a Factory Reset not allowed. These devices have been deleted from our Mobicontrol environment but the unknown PIN still remains on the tablet. I cannot perform a hard factory reset from the power on screen as it notes MDM prevents it. Also for some reason we have it set that after 10 failed attempts it should factory reset but that is not happening. How can I factory reset these devices?
Hello We are using Zebra TC21 scanners, that we lock down via device control with authentication policy as disable lock screen As these are in production environments the supervisors have the admin password to unlock the scanners so they can perform a data storage clear of a Dynamics NAV app that occasionally goes haywire. My question is how can I set a timer that automatically reenables the agent mode after a set time or can I run a script that will re-enable it, as the supervisors sometimes forget? additionally is there a script to clear the storage for a given installed application? any help would be appreciated.
hi all, since we have updatet our mobicontrol installation to ver. 15.4.1 the webconsole is very slow, also i can see that the management server is running on 100 % cpu usage. after restart the management service the system is running fine but the console is still slow. mark
We need to be able to add a user guide to our iPads. It is not a document that can be publicly available online so a webclip to it online isn't possible. Is there a way for us to access a password protected online file storage? Or is there a way to upload a file to the device using Mobicontrol and make it easy for the users to find? (e.g. button on home screen) We may be required to update the document from time to time.
I have an app to manage in which the vendor releases multiple versions of the application without changing the version name, only the version code number. This is not reflected in the app version and Mobicontrol will only display the version number. Is there a way to view the app version Code value for an installed app?
Currently we use devices panasonic fz-n1, but have a "false positives" in alerts, the device have SIM installed
Is there any way through StageNow, mxconfig commands, etc to remove SOTI have device admin access and thus locking down system apps? I've not been successful in removing it's admin control or uninstalling it.
hi team, im new at Android devices for using SOTI, so i have problem in start, so how to create a enrollment rule for Samsung A7 devices? Till now I deploy succesfully all kind WIN rules, so please if anyone can help me. Thank you!
Hello All, I was wondering if someone can help me troubleshoot this issue I am having. I have two different profiles with I use for our fleet services that has a lockdown screen. Where it keeps the notification bar and sometimes it takes it away. It's not consistent. We usually have different templates for different devices but the code is the same and we never have issues with it.
Hi, as we all know we do have a notification bubble on the top right corner of an app when there is a notification like a message or a missed call. Is there a way to enable that in a lockdown? I already tried Displaying Notifications for Lockdown Menu Items from the manual but that's not exactly what i was looking for because i'm using 10 apps on lockdown and i would like to see which app dows have a notification for me. Thank you!
We are running into a problem with linux devices running RedHat where remote controlled sessions just display a black screen. I have seem and resolved this before on Android but this is the first I have seen this on Linux. I ensured that "Screen Sharing" is enabled but other than that I am at a loss of what to check. Any advise is greatly appreciated! Thank you
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