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Greetings all, I know the file I have on the file server (android plus file sync rule) syncs to my tablets but on some occasions I'd like to be able to manually sync this file via a script. After reading this, I've tried running the following script on my tablet but it doesn't appear to be working (copying the file over). What am I doing wrong? ftp get %ROOT%\Guidebook_BCLS_0.epub %sdcard%/eboox_books Thanks for your time! ** Update ** When I look in the logs I see the following: "Error message received from device (ftp command encountered unknown problem.)" Hmm.. not too helpful it sounds. Also the source I got from the file sync rule which lists the "Server File / Folder Name" as: "%ROOT%\Guidebook_BCLS_0.epub"
Hello MObicontrol experts I want to have a second deployment server I have two servers but using the same registration code, now Soti Support told me that I cannot do that, even when the recommended it. Anyway In one server (old) I am running mobicontrol version 13.2.03345 version, this old server is managing scanners with windows mobile. My second server (new) its running mobicontrol with version 15.3.0.6711, since I am having issues with my license, I want to migrate the old server into the new one, the idea is to move the old deployment server into the new one In the Mobicontrol Admin tool I can see that I have the chance to add a second IP address there, do you know if adding the old server IP address would do the magic? I really do not think so but I want to ask Thanks for your kind answers!
We bought an app and 570 of 574 are allocated or redeemed in the VPP.When I search for the app across all devices, only 560 are displayed. What is correct ? What can I do so that both show the same number?
Hello, I have mobicontrol on version 14.4.9 and we used zebra TC75X under android 7 (enrollement android+) device agent is on version ->14.1.6 On admin console, there is a field RSSI with a value -> i have actually for one device connected in GSM this value -127. But when i look inside the device -> setting / about / state / state of sim card -> i have for strength signal this value -81 Why there is this difference ? Someone can tell me ? I need to investiguate because we have some device with the value of RSSI -> -200 and these devices meets problems when they syncs.. thanks
Recently after having some reported reboots and crashing issues on some of our devices, we logged into the Mobi Control web interface to fix and verify the settings on a few of the troubled devices, and noticed that the server hardware/resource utilization was around 50-60% constantly with no stop. We've noticed that all of our devices are constantly checking in, non stop, once or even twice every second. Almost every active device is now exhibiting this behavior. We attempted to update our server and mobicontrol version to hopefully alleviate the issue. These are the specifications before the update. MobiControl Version: 13.4 MROS: Microsoft Server 2012 R2MS SQL Version: 10.50.6000Devices: Android 5.1.1Agent Version: 14.0Device Type: Zebra TC8000 & WT6000MX Management system version: 7.2.10.3 These are the current specs after applying updates and updating the server: MobiControl Version: 15.3.1.1151OS: Microsoft Server 2019MS SQL Version: 13.0.5698Devices: Android 5.1.1Agent Version: 14.4.1.1064Device Type: Zebra TC8000 & WT6000MX Management system version: 7.2.10.3 We were able to successfully update the SQL database, the Server OS, the mobicontrol version, and agents on the devices. The check in behavior has remained after these updates and has us stumped as to what might be the root cause of the issue. We're not sure when this behavior started, as we noticed it when we another problem surfaced and then noticed this behavior. Any insight from your team would be greatly appreciated.
Occasionally, a couple of our T56s and T57s will ask for a Google account to use Google Maps even after they have been successfully able to use the maps for months at a time. Our only method of fixing these have been to have them factory reset but have seen the same ones come back some time later to have the same issue. Is there a fix for this that we are unaware of? I assume it is an enrollment issue as I always thought that it pulls the Google account from the enrollment.
Hello, we have a problem installing Android update on Xiaomi Redmi 9A. Our devices are Android Enterprise. we use them in lockdown mode. So end users can not press the update button. Android system update message is displayed on the top part of the screen when scrolling down. also the "update' button is active and displayed near the "Information about the phone" after You enter Administrator mode and open "Settings". Tried sending script. writeprivateprofstring SystemUpdatePolicy SystemUpdatePolicy 1 apply SystemUpdatePolicy did not help. Phone simply seem to ignore it. Apart from message from the top of the screen disappears for some time. restart also did not help. when i try to install update manually in administrator mode the device asks to approve automatic update installation. Obviously the the script did not work. after proceeding with update device is asking to confirm if the update can be downloaded through the gsm connection? In update settings, there is "Download using mobile data" option which is obviously turned off by default. perhaps someone can help please with knowledge on how to configure all those settings using Soti Mobicontrol?
Hi, Can anyone tell me how to know/verify the data consumed per month by the MobiControl AE agent (and AE plugin)? [Version: 14.4.9.1034] Thank you in advance. BR
We are having issues enrolling Samsung A32 devices into Mobicontrol, the process fails on the creating google account part, we have been able to enroll other device models using the same rule, bot running Android 11 but the A32 devices always fail on the account creation, in the logs is a 'Empty Token' error. Has anyone had a similar experience and managed to resolve?
Hello, I have mobicontrol on version 14.4.9 and device zebra tc75x under android 7 enroll in android+ Agent version is on 14.1.6 I have a lockdown with 2 urls : - 1 http - 1 https these two links open a web page for login SAP Fiori. Actually, the url in http is open with chrome. the url in https is open with SotiSurf (surfs://) but we meet some problem with SAP UI5 there is a bug .. I've try with the new version of sotiSurf -> 15.3.2.3 but the same problem ... Ok we decide to remove the tag surfs:// and replace by https and apply profile. But when i click on the link nothing happen ... Normally chrome need to be open . Any idea about how to investigate about this ? thanks for all
I already found that I should modify it under "Enrollment tab", but I want to change it in out cloud environment, and there is no such option under global settings. Anyone knows where to change it? version: 15.3.0.6713 Thanks!
The Pixel 5 phones we are using do not accept the battery optimization script I had found. batteryoptimize allow|enable <app name> The logs says... Script command is not supported by device (batteryoptimize) I have disabled "allow doze mode" in the feature control profile. Is there a different script that I am unaware of or a different setting? Device: Pixel 5 Mobi Agent: 14.5 Mobi Console: 15.2 (cloud)
Recently installed MobiControl 15.3.2. Fired up the MobiControl Admin Utility and receiving this message. Certificates status test failed. Found 1 problem(s) Some system certificates, required for secured device enrollment, were not published to the SOTI Enrollment Service. If this computer has access to the internet, these certificates will automaticallypublish to the SOTI Enrollment Service when you click the Aplly button. .... What is the issue here? The computer is a server with internet access. I have clicked on Apply button but still receive this message
Unfortunately the bypass code from the device details is not accepted on our iOS devices, when entered manually. What can be the reason for this? What are the preconditions to use this bypass code?
Hi, maybe a simple question. But is there an option to leave or deactivate the lock down modeon a windows machine? MC version: 15.1.2.1035Windows agent version: 15.1.2.32 For example: My windows device (10, classic) doesn't connect to my MC server. When that happens i justdisconnected the connection within the windows agent and reconnected it again. That worksfor me. Sometimes the agent is not listed in the system tray but a restart helps sometimes. But when i am in a lock down mode i have no access to the system tray to start the agent fordisconnecting and connecting. So is there a way to disable the lock down like on android devices? A little information about my lock down profile: File explorer is allowed driver C:\ is completely blocked/disabled (used a script to set registry entry) Template is almost like the default windows classic template Thank you!
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