No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hello! we plan to upgrade Mobicontrol 15.1 to version 15.3 and want to know if someone did encounter any issues with the latest version during the update and after the update? Are there some known issues or bugs in the MC 15.3 version? I would appreciate any answer. Thanks! Vasa
Hi all, I have a demo cloud account for MobiControl and am trying to authenticate against the REST API. But I cannot get the token as the API response is: b'{"error":"invalid_grant"}' Here is my Python code: import requests from requests.auth import HTTPBasicAuth clientId = "43d..." clientSecret = "Lo6..." clientAuth = HTTPBasicAuth(clientId, clientSecret) username = "ksemba@demo.com" userpassword = "thepassword" payload = "grant_type=password&username=" + \ username + "&password=" + userpassword tokenURL = "https://s115236.mobicontrolcloud.com/MobiControl/api/token" headers = {"Content-Type": "application/x-www-form-urlencoded"} r = requests.post(tokenURL, headers=headers, auth=clientAuth, data=payload) print(r.content)
Hello, I am having problems downgrading packages successfully in Android Enterprise. I cannot find any SOTI documentation on how to downgrade properly, only upgrade. If someone can please help me with this or point me in the direction of proper documentation I'd appreciate it. Specifics of my issue are as follows: Android 8.1 Zebra TC56 SOTI Version 14.4.1.1195 Agent version: 14.4.7.1084 Package installed via Android APK in SOTI Package Manager We have apps that have new versions roughly once a month. So for example I have an app with an April version I needed to roll back to February version. I can upgrade no problem, simply take the new APK, create package with higher version, upload, update in profile and done. However downgrading, I would THINK I should be able to simply select a lower version of the app in the profile and assign it. This results in an File IO error with no specifics. I then tried taking the older APK (since I keep archives) and repackaging it with a higher package version number, and this failed as well. The odd thing is if I force package reinstall, it works. But this action can only be done per device and we have 1000+ devices. I have also tried weirder things like syncing the apk as a file with a rule, then trying to run commands manually to install it. I've tried including a pre-install script in my package to remove any newer or older versions before installing, and this failed. Any help would be greatly appreciated. Thanks!
Hello, Does anyone know how to run scripts correctly in pre/post context with SOTI packages? For instance, I want SOTI to launch a program after running an installer. If I type the command in cmd the program launches fine. If I run it through SOTI's "Send Script" or in a install script, it does nothing. My understanding is SOTI launches and runs commands under the current user, so if I can run it manually without an admin prompt it should work. Thanks!
I see that to exit lockdown mode, one has to enter an Administration password that is created via an Authentication profile, presumably set up on the dashboard. How customizable is this password generation? Specifically, can we set it via REST and SSL, or is it only via the dashboard?
Hi, I am having an issue with multiple iphones, After enrolling in Mobicontrol and getting our app catalog on the device, attempting to install MobiControl the page sits on "installing" and never starts the download or install of the app. https://imgur.com/a/OWbIGbb MobiControl version 15.2.0.4819App version 13.4.2IOS version 14.4.2 - Iphone 11 Pro here is a part of the log that may be useful: [2021-05-10 13:51:48.332] INFO [General] (141): Incoming request [2670]: https://apple.alsco.com.au/mc/mdm/appcatalog/manage/00008030-00142DA42206802E/net.soti.mobicontrol[2021-05-10 13:51:48.347] WARN [General] (246): Expected thread to have device identity with ids: 100001694, '00008030-00142DA42206802E' but was 'Service'.[2021-05-10 13:51:48.347] WARN [General] (246): Raising alert DeviceUserRequestedApplicationInstallation. DeviceId: 00008030-00142DA42206802E.[2021-05-10 13:51:48.394] INFO [General] (238): Outgoing response [2670][2021-05-10 13:51:48.410] INFO [General] (267): Incoming request [2671]: https://apple.alsco.com.au/mc/Files/Content/installing_grey.png[2021-05-10 13:51:48.410] INFO [General] (172): Outgoing response [2671][2021-05-10 13:51:57.519] WARN [General] (78): Expected thread to have device identity with ids: 100000691, '91fa5840c3e1c388' but was 'Service'. we have other iphones that do not have this issue. we can add and remove mobicontrol as much as we want without issue. Cheers. Jacob
Hello, Trying to upgrade Mobicontrol agent for Honeywell CK75 to the latest version 14.4.5.1033 but not succeeded through the button Upgrade Agent In the global settings I find that the 2 rows could not be selected as shown in the picture MobiControl version: 14.4.8.1043 Hardawre in use : Honeywell CK75 Actual mobicontrol agent : 14.1.1.1003 I made a factory reset to the device and then make the provisioning with the version 14.4.5.1033. The app was installed but when it runs I get the error message "This device agent is incompatible with your device." Thank you for your support Amine
Hi all, I have created custom attributes (e.g. SIM-PIN, SIM-PUK, ...) and added some information for each device. Now I want to create a custom report using these custom attributes, but I cant find them in the database at all. Does anyone know the specific tablename? OS: Microsoft Server 2019 MS SQL Version: 15.0.4123.1 MobiControl Version: 15.3.1.1151 Thanks in advance. Best, Stephan
Hi, I’m looking for a way to activate notifications for the app Microsoft teams. I can install teams with SOTI and it will get the proper permissions but we need to manually enable the notifications. Does anyone know a way to enable these notifications with a script? It’s a Oukitel phone that runs a default android enterprise agent. Soti version 15.3 Soti agent 14.4.7.1084 Android version 10 Device OUKITEL_WP5Pro
Hello, could you please help me with novice issue. I have filesync tasks but I would like to run them just only 1x time and manually. - If I will select Use device Update Schedule Im not able to modify anything and Its running on some algorithm automatically - If I will select Use specified File Sync schedule I must select exact date - this is bit confusing Could you please help me (some screen etc. ) how to create sync task which I run just 1xtime and by manual sync? Thank you
Morning all. i have enrolled several devices using afw#mobicontrol which has worked fine. devices are honeywell EDA71 tablets using android 8.1. i did not realise that enrolling devices in this way removes loads of the pre installed applications. after some frantic searching on google and the forums i found i was able to send the device a script to reenable some of these apps. the one in question for me is the camera. i am sending this script enable_system_app org.codeaurora.snapcam however this has only worked on approximately 70% of the devices. is there any reason why this script does not always work? thanks Daryl
When we try to access out internal site, we received this warning error "There's a problem with this website security certificate. Proceed anyway" We have a certificate that we can install to fix this error If we access the link to the certificate manually, from the device, we could download the certificate and install it My problem now is, I need to deploy this to multiple devices, so I need this done via a profile or a script I did assigned a profile to keep the certificate in the SD card and tried to import it, but it did not installed properly The script i use to run them is as below, but none of them seems to work certimport -cert "/sdcard/xxxx" -ctype cert certimport -cert "/sdcard/xxx" -ctype certificate_type -itype "install_type" certimport -cert "/sdcard/xxx" -ctype certificate_type -itype "install_type" -storage "storage_type" Certificate is a chain, private root CA and private TLS CA certificate The manual installation will put the certificate here in this location Settings > Security > Trusted Credentials > User When I used the certimport script, it will move my cert from the SD card, but I dont know where it went And the warning will still be there, and the certificate are not in the desired place. Any advise on how I can have these certificate install automatically? Thank you
This afternoon I loaded the latest Settings Manager (15.0.0 build 14) as it now supports Android 10 and 11. However, when I attempt to do anything in the app it tells me that I need MobiControl agent 14.4.7 or higher to use this feature. Okay, sure. I check my version of the agent and I'm at 14.5.0 build 1011 so I should be okay. Ideas? Anyone else seeing this?
Hi! With the latest AE agent 14.4.7 we often (not always!) receive the following error message when trying to assign Managed Google Play account to our devices: Error message received from device (Managed Google Play Account Status:'EXCEPTION_ADDING_ACCOUNT javax.net.ssl.SSLHandshakeException: Chain contains SHA1 algorithm which is deprecated') Sometimes after waiting several minutes (multiple retries), the account can be created. Has anybody experienced this problem aswell? The problem does not occur with agent version 14.4.6. Edit: Same problem with Agent 14.5.0.
Hello guys,Any way to change the device touch mode to glove mode. Is it possible to do this via script? Or only stage now?Devices model: Zebra TC700H and TC700KAgent version: 14.4.3.1074Thank you!
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
