Hello Mel

Greetings

Thanks for requesting for an answer from SOTI !!

We need some more details from your side.

• Kindly let us know your Mobicontrol version along with build no.
• Any recent changes performed on MobiControl server end (upgrades ,network changes)
• Try to test after creating a new binding and see if issue is reproduceable.
• If your server is hosted on your side then  try to capture verbose  logs from server side mainly Management Service (MS)and Deployment Service Extension (DSE) while reproducing issue and share the exception which is getting captured during that time so kindly share that.

We will wait for your response.

Regards

14.1.5.1284

mobi control cloud

What are the version and build versions of the device agent on your problematic device(s)?  I found similar error message on the device agent log screen during attempted device enrollment onto various v14.x & v15.x MC servers with the latest AE device agent v14.5.3.

Hello Mel

Greetings for the day!!

Hope you are doing great. Thanks for your reply. 

To clarify, if you are not able to add or sync applications from your application catalog rule and seeing internal serve error on web console then logs needs to be investigated from server side mainly. 

Secondly , I can confirm After seeing exceptions , from back end on your server, this issue seems to be a known issue which needs to be investigated and fixed by troubleshooting on database end so for doing that , Since your server is on cloud so i will request you to create a case and for doing that please raise a support case (click here) or call SOTI Support team (click here) to assist you better?

Also, if mentioned  post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards