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I see that to exit lockdown mode, one has to enter an Administration password that is created via an Authentication profile, presumably set up on the dashboard. How customizable is this password generation? Specifically, can we set it via REST and SSL, or is it only via the dashboard?
Hi, I am having an issue with multiple iphones, After enrolling in Mobicontrol and getting our app catalog on the device, attempting to install MobiControl the page sits on "installing" and never starts the download or install of the app. https://imgur.com/a/OWbIGbb MobiControl version 15.2.0.4819App version 13.4.2IOS version 14.4.2 - Iphone 11 Pro here is a part of the log that may be useful: [2021-05-10 13:51:48.332] INFO [General] (141): Incoming request [2670]: https://apple.alsco.com.au/mc/mdm/appcatalog/manage/00008030-00142DA42206802E/net.soti.mobicontrol[2021-05-10 13:51:48.347] WARN [General] (246): Expected thread to have device identity with ids: 100001694, '00008030-00142DA42206802E' but was 'Service'.[2021-05-10 13:51:48.347] WARN [General] (246): Raising alert DeviceUserRequestedApplicationInstallation. DeviceId: 00008030-00142DA42206802E.[2021-05-10 13:51:48.394] INFO [General] (238): Outgoing response [2670][2021-05-10 13:51:48.410] INFO [General] (267): Incoming request [2671]: https://apple.alsco.com.au/mc/Files/Content/installing_grey.png[2021-05-10 13:51:48.410] INFO [General] (172): Outgoing response [2671][2021-05-10 13:51:57.519] WARN [General] (78): Expected thread to have device identity with ids: 100000691, '91fa5840c3e1c388' but was 'Service'. we have other iphones that do not have this issue. we can add and remove mobicontrol as much as we want without issue. Cheers. Jacob
Hello, Trying to upgrade Mobicontrol agent for Honeywell CK75 to the latest version 14.4.5.1033 but not succeeded through the button Upgrade Agent In the global settings I find that the 2 rows could not be selected as shown in the picture MobiControl version: 14.4.8.1043 Hardawre in use : Honeywell CK75 Actual mobicontrol agent : 14.1.1.1003 I made a factory reset to the device and then make the provisioning with the version 14.4.5.1033. The app was installed but when it runs I get the error message "This device agent is incompatible with your device." Thank you for your support Amine
Hi all, I have created custom attributes (e.g. SIM-PIN, SIM-PUK, ...) and added some information for each device. Now I want to create a custom report using these custom attributes, but I cant find them in the database at all. Does anyone know the specific tablename? OS: Microsoft Server 2019 MS SQL Version: 15.0.4123.1 MobiControl Version: 15.3.1.1151 Thanks in advance. Best, Stephan
Hi, I’m looking for a way to activate notifications for the app Microsoft teams. I can install teams with SOTI and it will get the proper permissions but we need to manually enable the notifications. Does anyone know a way to enable these notifications with a script? It’s a Oukitel phone that runs a default android enterprise agent. Soti version 15.3 Soti agent 14.4.7.1084 Android version 10 Device OUKITEL_WP5Pro
Hello, could you please help me with novice issue. I have filesync tasks but I would like to run them just only 1x time and manually. - If I will select Use device Update Schedule Im not able to modify anything and Its running on some algorithm automatically - If I will select Use specified File Sync schedule I must select exact date - this is bit confusing Could you please help me (some screen etc. ) how to create sync task which I run just 1xtime and by manual sync? Thank you
Morning all. i have enrolled several devices using afw#mobicontrol which has worked fine. devices are honeywell EDA71 tablets using android 8.1. i did not realise that enrolling devices in this way removes loads of the pre installed applications. after some frantic searching on google and the forums i found i was able to send the device a script to reenable some of these apps. the one in question for me is the camera. i am sending this script enable_system_app org.codeaurora.snapcam however this has only worked on approximately 70% of the devices. is there any reason why this script does not always work? thanks Daryl
When we try to access out internal site, we received this warning error "There's a problem with this website security certificate. Proceed anyway" We have a certificate that we can install to fix this error If we access the link to the certificate manually, from the device, we could download the certificate and install it My problem now is, I need to deploy this to multiple devices, so I need this done via a profile or a script I did assigned a profile to keep the certificate in the SD card and tried to import it, but it did not installed properly The script i use to run them is as below, but none of them seems to work certimport -cert "/sdcard/xxxx" -ctype cert certimport -cert "/sdcard/xxx" -ctype certificate_type -itype "install_type" certimport -cert "/sdcard/xxx" -ctype certificate_type -itype "install_type" -storage "storage_type" Certificate is a chain, private root CA and private TLS CA certificate The manual installation will put the certificate here in this location Settings > Security > Trusted Credentials > User When I used the certimport script, it will move my cert from the SD card, but I dont know where it went And the warning will still be there, and the certificate are not in the desired place. Any advise on how I can have these certificate install automatically? Thank you
This afternoon I loaded the latest Settings Manager (15.0.0 build 14) as it now supports Android 10 and 11. However, when I attempt to do anything in the app it tells me that I need MobiControl agent 14.4.7 or higher to use this feature. Okay, sure. I check my version of the agent and I'm at 14.5.0 build 1011 so I should be okay. Ideas? Anyone else seeing this?
Hi! With the latest AE agent 14.4.7 we often (not always!) receive the following error message when trying to assign Managed Google Play account to our devices: Error message received from device (Managed Google Play Account Status:'EXCEPTION_ADDING_ACCOUNT javax.net.ssl.SSLHandshakeException: Chain contains SHA1 algorithm which is deprecated') Sometimes after waiting several minutes (multiple retries), the account can be created. Has anybody experienced this problem aswell? The problem does not occur with agent version 14.4.6. Edit: Same problem with Agent 14.5.0.
Hello guys,Any way to change the device touch mode to glove mode. Is it possible to do this via script? Or only stage now?Devices model: Zebra TC700H and TC700KAgent version: 14.4.3.1074Thank you!
As in the release notes stated here there should be a macro availaible for oem version: In other release notes there are many more macros referenced to but none of them are listed in the documentation: https://www.soti.net/mc/help/v15.3/en/console/other/macros.html?hl=macros
Issue: currently most devices connected to server 1. 5000+ only about 400 devices connect to server 2. I try to configure deployment server pirority for a child folder which has about 200 devices. try to force them connect to server 2 only - override settings Inherited from parent group "xxxx" I have set the child folder override setting from parents, and set server 1 priority = 2 and server 2 priority = 1. But after apply the settings, still no luck, devices rebooted but still connect to server 1.
hello there. we recently deleted some devices from mobicontrol, but he license still take place. how to claim back these license? what is the difference between unenroll vs delete devices. thank you in advance
We are currently using Zebra MC93 in Lockdown Mode with Zebra Enterprisebrowser.As the Zebra MC93 have a Hardware Keyboard we don't need the onscreen Keyboard and would like to disable it.The integrated Gboard has the option to disable but this doesn't stay disabled after a Reboot or Battery change.Is there any way to disable it from SOTI side?I already tried this script i found in a different Forum-Post but it didn't help...writesecuresetting -sec show_ime_with_hard_keyboard 0
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