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Device: Honey well Ck65 OS: Android +Pairing with BlueParrott B450-XT Headsetcannot get to pair when in Lockdown - go into admin mode has no trouble pairign at allIssue applies to both NFC pairing and normal bluetooth pairing
We leverage MobiControl to manage our CK65s and CT60s. We also leverage Staylinked SmartTE and have historically pushed the staylink.ini file located in "%sdcard%/Android/data/com.staylinked.AndroidClient" using a MobiControl package so that it can establish the initial Staylinked sever connection.As of Android 11, MobiControl can no longer push files to the "../Android/data" directory. I had come across this on the Honeywell support site: https://support.honeywellaidc.com/s/article/Android-11-permission-required-for-Workspace-One-Agent-SotiAgentBut this doesn't seem to work for the CT60 or CK65.Staylinked allows you to manage the SmartTE config once connected, but we need to be able to pusht he server address via the staylink.ini file prior to it taking control.Soti is currently working a case on this.I have a ticket into Honeywell.I have a support request with Staylinked.I also have some help coming from a VAR we purchased the equipment through.So now I'm reaching out to the community to see if anyone has had any luck with this at this point?One of the issues is that when the Honeywell firmware package is pushed to upgrade the devices from 10 to 11, it seems like the SmartTE config is also wiped out as the application is updated.Unfortunately, I'm running out of ideas short of a firmware rollback, which isn't something I want to worry about later since 80 of these devices have yet to be deployed. It'd be incredibly helpful to get them on the latest version of Android for the device prior to deployment.
Hi all, We've purchased a fleet of CT40 (model L1N-1NC11BF) last year but we've been struggling with application refresh since then. Those devices are enrolled as AE Work Managed from the initial steps, running on android 9. By application refresh, I mean the user is working on our app then it just closes suddenly (no error message). I made some tests where I have multiple apps open, then switch between them and when coming back to our app it logs you out and brings you to the main screen (like a refresh). That ''kickout'' is happening on a random basis. We've applied a system configuration on the XML file so the DOZEMode is disabled, the Provisioning mode is always ON, the ''retain app login state'' is also enabled. This only diminished the kickout. We don't know where to aim now as we've explored so many hypothesis (from Firewall-webserver communication to app optimization by the vendor) I'm looking for feedback from people who are using the Honeywell CT40 to see what is their overall experience and compare Thanks,
Recently had a batch of Honeywell CK65's come in that were Android 10, up to this point we were using CK65's that were Android 9. It seems as though Honeywell has updated several internal components in the CK65's due to supply chain issues that don't allow you to downgrade to 9. So I'm looking to update all of our existing CK65's to 10. I did a file sync of 90.00.12 and the update went off without an issue.I came from 88.00.17 on my test unit. After the reboot, I noticed two issues.The first is that when I look at Applications under the device, they show as all of them being Uninstalled. With the one exception of the Honeywell UEMConnect software that's a mandatory installed application. The second is with the Native Lockdown mode. None of the applications will fire off.Until, I go into Administrative mode. If I just toggle between Administrative and then User. The applications will work. As soon as I reboot the device, the applications won't function until I bounce between Administrative mode and User mode. The two applications inparticular I've tested with are BasicTE and SmartTE(Staylinked). Android Agent version: 15.1.2.1075Honeywell Plugin version: 1.19.2.118
After updating to Android 10 from 9 on my CK65 devices I've noticed I can't swipe up from the bottom of the screen to do an administrative unlock from the Lockdown screen anymore. If I go into Remote Control I can force it to administrator mode from there, but not directly from the device. Did something change with this?
Hello, I am tasked with updating Android on our CT60 devices (currently on android 7.1.1, trying to update to android 9). Since we have 60+ devices in different locations, we need to be able to update remotely and automatically. According to Honeywell, the recommended way to automate this is to upload a Provisioner.xml file from their EZConfig software with the below "Source">/storage/IPSM/Honeywell/autoinstall/AndroidUpdate.zip "Action">InstallOta Where the AndroidUpdate.zip is an OTA file file synced to the device. However, there are three main issues with this process. 1. File sync does not work on our Honeywell devices when they are set to "User Mode" (general failure) 2. The recommended way to run the provisioner file is: sendintent -b "intent:#Intent;action=com.honeywell.ezconfig.intent.action.IMPORT_XML;S.path=/storage/IPSM/Provisioner.xml;launchFlags=0x0000020;end" However, this script seems to do nothing regardless of if the device is in user or admin mode. 3. Most important issue, once the device is updated (can manually launch the above update .xml via a barcode generated from EZConfig software), the devices is unenrolled from mobicontrol, and the wireless sign in information is forgotten, and the device is disconnected from our network. So I am wondering if there is an easier way to get these devices updated, or if there are any suggestions. I have worked with Soti tech support, and collected full ADB logs of this process, but have not made much progress on it, so I was wondering if anyone might have some ideas.
Hi all, Is it possible to run a script that changes the device name in its settings to match Mobicontrol's device name ? We are currently AE enrolling Honeywell CT40 and testing different scripts Thanks,
Hi, We have upgraded a few of our CK65 devices to v.9 from v8.1. Afterwards we got a weird issue - it's no longer possible to scroll up/down on the AX website. I have tried with different browsers - same thing. So I guess it something between v9 and the AX IIS config. Any ideas? Worst case, any input to how we downgrade the firmware back to 8.1? BrThomas
I'm trying to add a homescreen item that will allow me to import Honeywell XML's.But I can't seem to figure out what intent I need to write for it to work.I figured out that the package is: com.honeywell.tools.persistAnd the service its using is: com.honeywell.persist.action.START_PERSIST_SERVICEThis should initiate the service thats automaticly started at a reboot.I have tried the following: intent:#intent;action=com.honeywell.persist.action.START_PERSIST_SERVICE;end launch://com.honeywell.tools.persist/com.honeywell.persist.action.START_PERSIST_SERVICE And I also tried a method that I already knew from sendintent -b, which I accosionally use in package scripting: intent:#Intent;action=com.honeywell.ezconfig.intent.action.IMPORT_XML;S.path=/sdcard/honeywell/persist/DataCollectionService.xml;launchFlags=0x1400020;end But it always returns: Activity not found.
Hi Team, Facing issue when deploying a package on Honeywell 7800 devices with Windows CE. Below is the error from the device. There is no issue with the package as the same is getting installed for some devices. 2020/09/23 02:18:52.397(0x6ef4ca22): EVENT: Creating partial snapshot (ID=150)2020/09/23 02:18:52.513(0x6ef4ca22): EVENT: Cfg: Export to \IPSM\pdb.ini2020/09/23 02:18:52.043(0xaf5bfa32): ERROR: Schedule: Reload2020/09/23 02:18:52.094(0xaf5bfa32): EVENT: Schedule(Install Controller): No more schedule availablenstall Controller): No more schedule available There is also this error where in the device has ample amout of space and the package is just in kilobytes ERROR: CDOSMgr::GetDeviceFreeSpace(\PdbInfo): 0-238133248 Regards, Dheeraj
Hi all We are currently testing a Honeywell CT40 for a possible deployment. Is it normal that when we enroll android devices as enterprise managed, there's several system apps that disappear ? (i.e: camera, gallery ...) Now we have to retrieve the exact bundle ID and install the apk Any inputs ? Thanks,
Are there any Agents available for Vocollect voice units? We have all our RFs from multiple vendors loaded in SOTI, and would like to get our A730 voice devices visible in SOTI as well to have a single source of information of all our client hardware out on the warehouse floor. I have asked Honeywell about this a few times but have never received a response. If a device-specific Agent does not exist, is there a generic Windows CE 7 Agent that can be installed on these units? Our server is currently version 13.4.0.4339, but I believe discussions have started on planning our upgrade to version 14.
Hello, I have around 250 Honeywell CT60 units. When adding com.android.settings to blacklist, the unit will not start up again after I turn it off. It is stuck on Honeywell start/boot screen, and I have to Factory Reset the unit to get it on again. I blaclist many other apps, but it only crashes when I add settings to blacklist. My mission is to prevent the user of the unit to access settings on the device. I used this controll earlier, but after i updated Soti to the latest version, the CT60 crash. So its working on the unit, but not on the version of Soti im running I guess Any idea what to do? Tried on Android 7.1.1 and 9. same result. Soti MobiControl 15.1.0.3413
I´m working with android enterprise in honeywell devices, such as eda71 and eda51, i enabled the kiosk mode and it is working fine in device owner mode, but i want to disable the status bar expansion because if not, the users can turn off the wifi or change other settings, but i need to see the status bar to check the signal and battery status, in android+ this function it´s shown in lockdown settings, but with enterprise configuration i only see status bar in activity supression. Thanks
Hi, We're have this issue occurring on a Honeywell CT60, its running in lockdown mode with Soti Surf 14.4 as the only accessible application. Whenever its placed into a dock or removed from it Soti Surf reloads and then the soft keyboard starts appearing over top of text inputs. The only way to get it to function normally where the text input moves up when the soft keyboard opens is to close then reopen Soti Surf. I've updated Soti Surf and the devices firmware but this issue still occurs, and I cant see any settings for Soti Surf or the device that would cause this. I'm not to sure if this is an Android thing or a Soti Surf issue, as this problem does not occur when using Chromium. Any help would be appreciated. Thanks,Matt
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