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Hi, I am running into an issue regarding downloading files/pdfs from our Sharepoint environment. When i press on the pdf, i get a message saying "Downloading..." which then changes to "Download Failed" Under my profile that is assigned to the device i have configured the download location and have not disabled downloading of files The Soti Surf build i am using is 15.0.0.1. Any insight on this would be great as this for critical usage edit: Downloading works from within Chrome
I have been driving myself crazy trying to find the root cause of this. The MobiControl agent on our TC8000 scanners are constantly disconnecting and reconnecting. The worst part of it is that eventually it will cause the scanners to completely lock up and they have to be force rebooted. The workaround right now is to disable the MobiControl agent on the scanners (force close the app) which will prevent them from locking up, but obviously the downside is that I can't remotely manage them while the agent isn't running. I have tried disabling Doze mode, disabling Bluetooth, GPS, etc. and nothing seems to work. I even went as far as reinstalling SOTI and completely rebuilding the SOTI database as I thought maybe the database got corrupted somehow, but it didn't change anything. Our wireless network in the building is rock solid so I know that is not what is causing the agent to crash. Does anyone have any other ideas that I can try? As you can see from the logs of this particular scanner it was constantly disconnecting (all day) until finally at 4:46 PM the scanner froze and I had to force a reboot. This happens a lot on scanners that are connected to SOTI.
Is it possible to turn on Android NFC via a SOTI script or through the shell on a Samsung Galaxy Tab Active? We have allowed the functionality on the profiles feature control Thanks
Hi, I've been trying to lockdown a TC57 Zebra scanner to just launch chrome without displaying a URL bar. The issue is i cannot use Soti Surf as the website we are accesssing only supports Google Chrome. IS there any way to achieve this?
I am trying to enable permission for "Allow display over other apps" using the below script. afw_set_permission_grant_state com.google.android.youtube android.permission.SYSTEM_ALERT_WINDOW allow My handset (an Ascom Myco 3) is enrolled as a Work Managed Device. The handset has Android 9 OS. The command does nothing at all. The permission on the handset is disabled by default and has to be enabled remotly only. I tried this for other apps as well, and the result is the same. Can you help me resolve this issue. Thanks
Is there a way to update the OS on a device? I have pushed the OS over in a .zip file but I can't find a way to initiate the installation of the new OS. This device is in Android Enterprise mode and isn't a Zebra device.
Hello, We have a Lock Down created, and one of the items we allow access to is Notifications. In the lock down profile we use the text: action://net.soti.mobicontrol.VIEW_NOTIFICATIONS. This previously allowed users to view the notifications on the device, as though we had a notification 'app'. However we recently have upgraded our devices, they are now Samsung Galaxy A50 devices using Android 9 (we were using a much lower android version). Currently if a notification is received, they present at the top of the screen an in the drop down bar, the notification icon within the lock down also present a red circle with the number of notifications received. However when the user selects the notification icon - the notifications do not present. Instead a screen just reads: "Currently using Native Notifications (recommended for Android P+). I have tried a couple other lines of text including: Launch://net.soti.mobicontrol.VIEW_NOTIFICATIONS Launch://com.android.settings/.Settings$NotificationStationActivity Action://com.android.settings/.Settings$NotificationStationActivity Is there anything else I can try to allow the user to see the Notifications when they enter 'app'? I have attached some photos to try and show the problem I am having. Thanks, Natalie
Dear Team, I would to deactivate a programmable button of 150 device with a script. On Crosscall the "WatchSettings ON" is not supported, therefore I can't record the proper script option to set. Is anyone knows how to do that ? Thanks, Victor
Hello I've done a bit of searching on the forums, but haven't been able to find an answer to my question. Forgive me if this has been asked before. We manage a large number of Zebra TC51 devices for one of our clients. These devices are frequently assigned a new device name from the MobiControl WebConsole. We have had situations in the past where we would need to retrieve the previous device name after a new name has already been assigned. Is it possible to retrieve the previous device name from a device? Any help you could provide would be appreciated.
Hi Everyone, I'm hoping you can help, I’m trying to build a script so when a device has been offline for 14 days it will automatically move into a different group and push a kiosk mode to the device. I’m struggling to find support for this, can you help? Thanks,
We're uploading log files from an application across multiple devices. When enrolling the devices, we used the serial number to name them. When uploading the file to a shared repository using a file sync rule, I can only get the folders to be named the Device ID (IMEI) Can anyone suggest another option for me to try or is this not possible.
Hi, Since https://developer.zebra.com/community/home/blog/2017/11/06/access-zebra-lifeguard-patch-version-in-soti-mobicontrol does not show the screenshots anymore because they are not available anymore, I am looking for someone who could show me how to set up the custom data rule to extract the PATCH_VERSION out of the patchver.ini file created by GetPatchVer.apk
I'm new to the SOTI platform and am trying to install my first enterprise apps on our devices. I just moved a number of apps from our staging folder in SOTI into subfolders in Soti. I see that 2 file folders that were installed on the ipads when we provisioned them are gone.. I'm assuming that happened when we moved the devices from one folder to the other?More importantly, I have apps associated with each of the folders.. the apps are grayed out on the ipads and when you press the app you get a pop up that says 'Ynable to install {app name} please try again later"Why would that happen?
I would like to white-list only one application in lock down mode, rest other needs to be disabled including system services.
I'm new to the Soti platform and am trying to figure out how to assign devices to other groups.I've got about 20 pads in a common staging folder and want to move them into individual groups.. I've uploaded a number of apps in each location folder I just can not figure out how to move the iPads from the staging group to one of the other groups... I read in the directions that I should be able to drag and drop the pads into the other groups however that does not seem to be working for me unless I am trying this in the wrong section. These are all IOS Devices if that makes a difference
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