Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions


  • 5 votes 30 answers

    Wish list for Zebra AE functionality... Locked

    Since Zebra appears to be motivated to bridge the functionality gap between DA and AEDO, let's use this thread to list what you want to see them add. If you see another post in the list you identify with and don't need any additional comment, use the upvote to add your weight to that feature. Let's help Zebra help us...

    Android
    6 years ago
  • 0 votes 2 answers

    Location Services not working in MC1 v14.4.1.1195

    Hi All, We have a situation where the Location Service is not working in one of the production instances ( we use Android+ devices ).  We do observe the below error in the Management Service logs every time we click "Location"  on a device .  We have another instance where the location tracking works perfectly.  tried to check both the instances for any difference, but no luck so far.  Any direction on where to look for or what could be the issue would be highly appreciated. ************************************* [2019-12-10 17:29:52.638] ERROR [MapsCredentialController.GetMapsKey] [8ca3dd37-9036-4411-9bf8-6244307c0ee6] (185): *************************** Exception: Bad Data. ***************************[CryptographicException: Bad Data.] at System.Security.Cryptography.CryptographicException.ThrowCryptographicException(Int32 hr) at System.Security.Cryptography.Utils._DecryptData(SafeKeyHandle hKey, Byte[] data, Int32 ib, Int32 cb, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode PaddingMode, Boolean fDone) at System.Security.Cryptography.CryptoAPITransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount) at System.Security.Cryptography.CryptoStream.FlushFinalBlock() at System.Security.Cryptography.CryptoStream.Dispose(Boolean disposing) at System.IO.Stream.Close() **************************************

    Android
    6 years ago
  • 0 votes 1 answer

    How to associate an asset tag to a device

    We have an all Android for Work tablet environment. We have asset tags that will be using an alpha-numeric string of characters  such as "Device 001" etc. How can I associate one of these asset tags to a device in my Soti console either during enrollment or after the device is enrolled? I saw the Custom Data field option, but the instructions for using those 3 fields read to me like they can only be associated to a data point already on the devices.  Ideally, I'd like a field I can upload a CSV file or similar to because I am going to need to associate multiple thousands of devices & asset tags to each other.

    Android
    6 years ago
  • 0 votes 3 answers

    Google Play Service -> Offline APK without any vulnerabilities

    Is there any option or site to download the Google Play Servies as an offline APK file?  There are lot many sites are available to download but we require as an APK file without any malware. We need to get an approval from the information security at my organisation before deploy....Please help me someone on this. Agent: SOTI MOBICONTROL (Cloud Based) SOTI Version: 13.4.0.5003 Device: Android Plus OS level 5.1.1 Required of the Google Play Service version: 13.2.78

    SOTI MobiControl
    6 years ago
  • 0 votes 2 answers

    Google Play Service -> Offline APK without any vulnerabilities

    Is there any option or site to download the Google Play Servies as an offline APK file?  There are lot many sites are available to download but we require as an APK file without any malware. We need to get an approval from the information security at my organisation before deploy....Please help me someone on this. Agent: SOTI MOBICONTROL (Cloud Based) SOTI Version: 13.4.0.5003 Device: Android Plus OS level 5.1.1 Required of the Google Play Service version: 13.2.78

    SOTI MobiControl
    6 years ago
  • 0 votes 1 answer

    Cloud Connector / Cloud Link Problems Solved

    Hello Guys, we have an problem with the MobiControl Cloud Link. The cloud connector is successfully installed on a host in the DMZ. But when we add the required data to a Mobicontrol cloud and start the test, it fails directly. Here's what we did:  we created an windows server 2019 in the DMZ. we have set up a forwarding in the firewall to the windows server in the dmz (Port 443) In the next step, we created a official certificate for the FQDN on the windows server. (scc.hst.de) So if we connect to https://scc.hst.de it works. We installed the Cloud Connector in the first attempt directly from our Soti Cloud(later we installed a newer version from the Soti Manuell page) "But when we add the required data to a Mobicontrol cloud and start the test, it fails directly." We dont know why, needs the test connection more ports then 443? If we test the connection, it fails directly like this: And yes, we tested with this config also all Authentification Methods from the Cloud link Connector..  We also did a wireshark test, to see if anything gets through to the windows Server. And yes it did. From the Soti Cloud until the windows Server.  The MS log says:[EndpointNotFoundException: There was no endpoint listening at https://scc.hst.de/cla/RDS that could accept the message. This is often caused by an incorrect address or SOAP action. We've temporarily blocked the access(443) until we can test again.

    SOTI MobiControl
    6 years ago
  • 0 votes 11 answers

    New Bitdefender "Cloud"

    Hello, maybe someone can answer this question for me if the new bitdefender cloud will atleast use a aws fqdn like for the agent delivery system (agentdservice.s3.amazonaws.com):  _______________________________________________________________________________________________________ https://discussions.soti.net/kb/antivirus-cloud-offering-bitdefender-faqs ________________________________________________________________________________________________________ I dont really know if this needs to be handled like this , as for security reasons we wont whitelist the whole AWS APIs just to have bitdefender working.

    Android
    6 years ago
  • 1 votes 3 answers

    Device Information Report

    I would like to take report from Device Information, but it seems the result is not up to date, for example there is one device that i already un-enroll from the system, but still come out in the report. How to make sure that i can create report from the actual enrolled device?

    SOTI MobiControl
    6 years ago
  • 1 votes 3 answers

    Device Information Report

    I would like to take report from Device Information, but it seems the result is not update, for example there is one device that i already un-enroll from the system, but still come out in the report. How to make sure that i can create report from the actual enrolled device?

    SOTI MobiControl
    6 years ago
  • 0 votes 2 answers

    find all virtual groups a device belongs to.

    Any idea how to use webconsole to find all the virtual groups a given device belongs to? tia.

    Windows
    6 years ago
  • 0 votes 2 answers

    Device ID and custom attribute on Display screen Solved Locked

    Hello,  I have soma android Tablets I'd like to display the dive ID and a custom attribute. I have some devices I do this using the kiosk mode  with a lockdown screen with the allowed apps on the lockdown screen. I do not want to lockdown these devices, I'd just like to have the Device id and one field displayed somehow on the home screen of the device. Any suggestion on how to do this would be appreciated!

    Android
    6 years ago
  • 0 votes 1 answer

    Deploying a work profile to Samsung devices to use SIM2 only

    We are looking at the feasibility to deploy a work profile and to utilise the dual SIM capability, initially on Samsung devices. Therefore to use SIM1 for personal and SIM2 for work profile. Does this sort of feature exist or in the pipeline for implementation into later versions of MobiControl, especially as more devices are being released into the marketplace with SIM card managers for dual sim's

    Android
    6 years ago
  • 0 votes 3 answers

    Notification Sounds in lockdown

    We are using Android Enterprise lockdown. We are happy to allow users to expand the status bar to see push notifications, however we are getting reports that sounds are not playing. Is this just controlled by the volume setting on the device or will the lockdown block the sounds?

    Android
    6 years ago
  • 0 votes 2 answers

    Error sending message (Error sending message (type=22), General communication error)

    All of our devices seem to periodically give the above error, but it is not clear why?

    Android
    6 years ago
  • 0 votes 13 answers

    Chainway C71 Mobile Device Solved Locked

    Good day  What is the most effective way to enroll the Chainway C71 device onto MobiControl?  I don't see any device agent available on the website. Regards 

    SOTI MobiControl
    6 years ago

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