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Hi all, We are testing Honeywell CT60 scanners with proxy auto-config settings where we specified the PAC URL and set it as DHCP. When using Chrome in lockdown we can access the whitelisted URL's and it works as expected. But when using Soti Surf it gives us a white screen and after 10 seconds a time-out. Can Soti Surf work with the proxy auto-config? Are there extra configurations we need to push? The current server version is v14.2.1.4394
Hi, I am deploying an ConfigurationURL.xml file to a Zebra tc77 device, to the exact same folder as on a tc75(which automatically imports), which for some reason does not get imported. It is not a protected partition on Android 8.1, its the sdcard\wavelink folder, and we are using the very same telnet agent version from wavelink. I assume some kind of Android OS-change, but cant see why. They are enrolled as AEDO. Any suggestions?
Hi, We've just started producing device in Android Enterprise rather than Android Plus and I've noticed that the device downloads the latest released agent. Is there a way to control the version downloaded? I've tried changing the agent download to be from the server rather than google play in the add device rule but it still downloaded the latest version.
I have two Zebra VC80X devices that I deleted from the management console and performed a factory reset on each. Now when I try to re-enroll them with MobiControl Stage they are both getting a "Duplicate Device ID" error and they won't enroll. I checked and rechecked that the devices have been deleted from the management console so I'm at a loss as to why it keeps saying Duplicate Device ID. Please help.
Hello Is there any way to see when the time/time zone have been fixed by Mobicontrol ? We need to monitor these changes since this implies something happened with the device/user and is very important for this use case. I remember that was logged with Windows Mobile devices, but now with Android+ devices (OEM Agent) it is not shown in device logs. Time sync works but there is no log of events. The alert for Time Sync Configured only works for changes in the TimeSync configuration. I appreciate your commets on this topic.
Hello, We're looking to a very specific version of device plugin for Zebra/Motorola.Not sure what the filename would be. Presumably would contain 1.4.1 in it.The .pcg would install: Package Name : net.soti.mobicontrol.enterprise.motorola Name: MobiControl Motorola MX Service Version : 1.4.1+c9ef2f7 Already contacted SOTI support, they are looking for this already 2 weeks, but can't find it. Anyone has this version downloaded somewhere?
MobiControl 13.4, Samsung Galaxy Tab A (SM-T510), Android 9.0, Android+ I have an in-house developed app that allows my end users to call the default camera app & take a picture of a document, crop it, adjust the brightness & contrast, then returns that image to the original app to upload to our proprietary system. My app and its ability to call the camera, take the picture and send the document all work fine with MobiControl installed & the device not in Kiosk Mode, or if there is an explicit link in Kiosk Mode to launch the camera (Launch://com.sec.android.app.camera). I do not want users to access the camera directly, only from inside the app so I have removed the link in Kiosk mode and unchecked Samsung Package Disabling in Advanced Lockdown Settings in Kiosk Mode settings. This seems to allow the camera, but the camera crashes and resets the tablet back to the Kiosk launcher view. I got to this point by referencing these two threads here and reproducing the steps for these solutions: https://discussions.soti.net/thread/how-do-i-enable-the-camera-app-and-gallery-while-the-device-is-in-lockdown-kiosk-mode-on-a-tc77/ https://discussions.soti.net/thread/enable-camera-in-lockdown/?reply=9b398a2d-2ca7-4142-ba08-c03cf59bea6a#createpost Is there any way around having to explicitly link the camera app since there is no true single app mode for android apps like there is for iOS apps?
Hey there I have asked support about this but they are stating it is a paid service as I am on premises. I find it challenging that they don't at least have a white paper on this. I am a SQL DBA and have no problem with the SQL components of the move. I am a paid user with 50 client access licenses I pay maintenance on. I sent this to support but they won't even point me at a resource. I am moving to a new web hosting server and would like to move my SOTI mobicontrol install. My reg code: I have a 30 device license install. XXX Is it acceptable to move this like any SQL install? That is, install mobicontrol same version on new server, then restore the SQL databases from the current server? I don't have too much configuration but I am hoping for the easiest move. I am aware that I want to push out secondary server config to each device per this article before shutting the old one down. https://support.honeywellaidc.com/s/article/How-to-move-a-SOTI-MobiControl-deployment-server-from-one-computer-to-another Any other thoughts? Will there be a licensing issue for the short time while both servers are running?
Hello, how can I send to CE6 device regset command wit multistring value please? I have to replace static DNS Entry wit new IPs. I've tried regset [HKEY_LOCAL_MACHINE\Comm\SDCCF10G1\Parms\TcpIp\DNS "MULTI_SZ"=hex(7):31,00,30,00,2e,00,31,00,33,00,34,00,2e,00,30,00,2e,00,31,00,7b,00,\ 00,00,31,00,30,00,2e,00,31,00,33,00,34,00,2e,00,30,00,2e,00,31,00,33,00,00,\ 00,00,00 or regset HKEY_LOCAL_MACHINE\Comm\SDCCF10G1\Parms\TcpIp\DNS MULTI_SZ:"11.11.11.11 11.11.11.12" but the syntax is obviously wrong and I am not going any further. Many Tanks! Best regards Michal
We have recently found that we are unable to factory reset any devices enrolled within our Android Enterprise enrollment if they offline within Mobicontrol and have an unknown password / passcode set. Prior to the introduction of AE we were able to get the devices password / passcode incorrect a set number of times before it initiated a factory reset of the device. We have the same configuration set within our device profiles, but after the set number of incorrect passwords / passcodes are entered its simply loops round to locking us out for say 30 seconds and then requests for the password / passcode again. Has anyone else experienced this? We've logged it with our support partner but they have advised its the agent version installed on the phones, this affects every single device we have enrolled within AE (variety of agent versions) and we can only factory reset the device IF its online within our MobiControl portal? We have "Disabled Factory" reset within the feature control for all devices, which was also present prior to AE and we also have "Maximum number of failed password attempts before device wipe" set to 8, which was also the same prior to AE. Please help guys.
Has anyone managed to get OneLogin established as an IdP? I'm just trying to get it so I can manually assign users to devices at this point, not use it for console login, but I can't seem to find any logging or error messages. Using cloud instance of MobiControl and feel like my hand is tied behind my back since the user interface doesn't provide any notice of success or failure.
I'm trying to enroll Zebra MC33 devices to an on-premise MobiControl. The devices are connected to a network without internet accesss. Enrollment fails with error message regarding SSL Handshake. I have ticked the "Enroll on SafetyNet Attestation Failure" in the add-devices rule. Any idea ?
Good morning, I have applicated the kiosk mode on the Zebra TC25 device and I have Disable Status Bar Expansion. In this mode I have see that I when launch my app that I authorized in Device Control, the touch in top right point don't work. When the Status Bar Expansion was enable the issue wasn't present. Why this problem? Thank you in advanced. Best regards.
Hello, I have a problem with Symbol WT41N0. (Windows Mobile/CE) Device is enrolled in SOTI Mobicontrol 14.4.3.1153. After cold restart with 1, 9 and power button device loose time settings and reset them to 2012. In this case there is no connection to soti server. Connection can be done if we set time to corect date and year. How we can avoid this? We have set up remote time synchronization thru SOTI agent from SOTI Server/ Time server but result was the same. How we can save correct time after restart to be sure that device can connect to SOTI server? Best: Milen
Hello, i would like to run command prompt with special arguments cause i need the user to run a batch-file. Direct linking the batch file in the kiosk just offers the user to save or start the batch, but i want it to execute directly. Packaging the batch as executable isnt working either. In the Help Section there is info on giving parameter to an executable: So my resolution was to run batch via this linked in the lockdown: C:\Windows\SysWOW64\cmd.exe,/c "c:\batch.bat" But it just opens command prompt. Does anyone has a bit of experience with the windows lockdown?
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