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We have recently had a TC56 returned from zebra with android 8.1.0 installed however after installing ZebraMobiControl1370_1031 we are presented with a device agent is incompatible with your device error and the device will not enroll into the server. The server is running version 13.3.0.3851 on this server. Is there a workaround for this? Regards
I would like to get a list that shows which version of a specific app is installed on all/selected devices. For example I want to see how many devices have WhatsApp installed on them and which version is installed on each device. Is there a way to do this without creating a custom report? If not, then our MobiControl is on the cloud and to have this report made by Soti support requires that the company pays a fee but since this might be a one time thing it might be more feasible to design the custom report myself. However I'd need the DB details & table names on our instance of MobiControl so is this something that Soti provides or not? Using MobiControl 14.1.4.1693 with Android Plus devices.
Good morning, I have tried to modify the sync data/time policy. But the Android+ device don't received the modified. I have tried with deployment server option and NTP server, but both don't works. Why this problem? Thank you. Information Web console: 14.1.8.1064 Agent: 13.6.0.1366 Device model: Zebra TC20 OS device: Android 7.1.2
Hello all we work with mobicontrol on version -> 13.3.3454 On device zebra tc75x under android 6 we have the client on version -> 13.3.2.1014 After an audit about security, we need to make some operation on ALL devices. For example, I need to suppress the lock screen to NONE. Actually all device has the lock screen to SWIPE. For to do that, I have create a rule. This rule create a folder and download a xml file from the server to the device and after execute an stage now script as this: mxconfig /sdcard/DisableLockScreen/DisableLockScreen.xml in the xml file I have this well, yesturday i have schedule this rule for execute after 10 PM into 115 devices. but, on 25 devices it's not ok the screen lock hasn't change... On mobicontrol log i have just error log: custom log (mxonfig - XML parsing failed (sdcard/disableLockScreen/DisableLockScreen.xml).) I've check on device and the file is well present and these device were connect at this hour -> 10 pm Ok, for 25 devices i can do that manually. But next week i need to do the same operation on 600 devices .. anyone has an idea about what's happen, perhpas my procedure isn't good or ... Any idea are welcome thanks for your time
Hi, since the last MobiControl update, v14.3.4 Build 1087 , i cant edit or assign current/new profiles to devices. When i click in a current profile edit, the popup shows "add profile" with empty data. When i want to assign a existing profile the following error occurs: And in the Header is something missing
We use the enterprise home screen to let the users start just one App. The Citrix receiver does have option to "copy to home screen" , in this way the shortcut is available in the Enterprise home screen. The new Citrix Workspace App does not have that option anymore, Citrix told us that this will be new status "As Designed" not planned near future te get the option back. Before we start enrolling this new Citrix app we need to find another way to fully secure the WT6000 device for the end users. Does anyone have any idea we can try? Help appreciated!
MC Server 14.2, Client = Win 10 LTSCLooking at MC for managing some Windows desktop devices that are external to our AD domain network. The lockdown seems a little immature at this point though. You can specify an auto login userID but the lockdown doesn't prevent signing out or switching users and the lockdown only logs in on boot. Signing out will just dump you out to a login page rather than re-logging back in.It also seems that if you specify a "user" as the auto login account that you can run task manager (and start things) but if you specify an admin that you cannot run task manager. I would normally assume that I want a nonAdmin user as the auto login but it doesn't seem that way works very well. Unfortunately the SOTI docs (that I can find) are silent on these issues. Anyone already done this or have any insight?
We are using Zebra TC70x GMS devices running Android 7.1.2 and 8.1 with MobiControl using work Managed device and Lockdown Mode.The devices are connected using WiFi and with Secure Pulse VPN to connect to our network. We use Managed Google Play applications and app config to get the for automatic app installation and configuration. We also have Always On VPN enabled, we have set net.pulsesecure.pulsesecure in Feature Control, Always On VPN settings.We face two issues:- Always On VPNIf we enroll a new device or move a device between groups without and to Feature Control (and Always On VPN) enabled, Always On VPN connects automatically. But if we reboot the device it won't connect and go Always On (manually clicking connect works).After a reboot and the device going into Lockdown Mode, we can see a Secure Pulse icon in the notifications bar showing the VPN service is running. A couple of minutes later another icon is added showing a user certificate error message (unable to access users security certificate). Again, clicking Connect manually works.- Device offline with Always On VPN setting enabled in Feature ControlWe are unable to contact devices in groups with Feature Control / Always ON VPN enabled. In the MobiControl app, Agent status blinking Connected/Disconnected. Switching from Lockdown Mode to Admin Mode works, Agent status is Connected.If we move the device to a group without Feature Control / Always On VPN the device is connected, the same goes even if VPN is manually connected. This to me confirms the offline issue is related to Secure Pulse Always On VPN and MobiControl.We have allowed VPN traffic based on the recommendations below. MobiControl Deployment Server Note: For deployments with multiple deployment servers, for caching purposes. Binary 5495 MobiControl Management Server Binary 5494/5495 Google Play HTTPS 443 Remote Control Binary 5494 MobiControl Console Remote Control HTTPS (web sockets) 443 Agent version: 13.7.2 Build 1015Thankful for any ideas how to approach these issues.
Hi All, We created a pofile with a package included. The app is installed fine. The user does uninstall the application but Soti does not recognise this and application is not forced again to be installed. Is there an option to let Soti Evaluate and if something is missing will be pushed agaian to device? Can''t seem to find this setting in the management tool. Thx Patrikc
Hi Is there a script or a setting to Enforce 24-hour time format on a range of Samsung devices on Android+? all devices are Android OS 6+
We are currenty testing deploying iOS Applications to our managed iOS devices within MobiControl. We are not enrolled in the Apple DEP program and our iOS devices are enrolled into MobiControl unsupervised. We therefore assign a profile to our iOS devices with a default web clip to access the Application Catalog. Any applications can then be downloaded and installed from there via the relevant Application Catalog Rule. We have enrolled two test devices for this scenario, an iPhone and an iPad. On the iPhone, we successfully deployed a Profile containing the App Catalog web clip and was able to install applications from there. However, on the iPad, even though the same Profile is assigned to this device, the profile remains at "Pending Installation" status and will not install the default App Catalog web clip from this Profile. Has anyone had this issue before where iOS profiles are stuck at "Pending Installation" status? Are there any agent or server side logs I can view to see why this profile is not installing?
I am very new to SOTI and am looking for the steps I need to do to set up Kiosk more for specific handhelds in a folder. We are using Honeywell CN80's with android 7.1.1. I'm not sure if I need to download a specific package in order to do this. Any help would be much appreciated!
hi, is it possible to create an file sync rule by using an http share etc. ?? if not is it planned to implement it in the future because in my company we do not use unc shares in the future. thx mark
Hello, I've seen a few threads regarding this over the past few years but nothing very recent. Basically, we need to move our SOTI Mobicontrol installation from an aging server to a newer VM. We are currently running Version: 14.1.8.1064. We primarily use Android+ devices but also some Windows Desktop Classic devices. From documentation I've found online, I need to add in our new server as a secondary deployment server to SOTI's administration settings, which I've done. Once this propagates to our devices, we can switch to the new installation of SOTI. Is this correct, and am I missing any steps? Thank you!
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