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Hi, we have 2 x end users with the exact same devices, identical setup in MobiControl, one experiencing unusual behaviour, the other business as usual. Problem device beeps for around 1 minute each time it receives a message and or email. Not really sure what I can do to fix the problem as both are setup in the same way?
Hi, We have a Zebra TC57 running android V8.1. without a lockdown users can access the play store and can remove mandatory apps. previously it came with a banner saying this is mandatory and you cannot uninstall. Agent version is 13.7.6.1004. am i missing a flag or something? Thanks Tom
Hi everybody! At the moment I am testing around with the possibilities of Android Enterprise. I just successfully enrolled a Samsung device with Android Enterprise and "Work Profile" mode. How can I enroll such a device in AE Device Owner mode? I factory resetted the device. And what now? :)
Hi, usually we are using the Enterprise Home Screen with our Zebra devices. Now we got some Panasonic tablets (FZ-A2A) and there the Lockdown Profile of Soti MobiControl is used. Version of MobiControl: 14.3.0.3144 Agent Version: 13.7.0.1031 On the Lockdown Screen are 2 symbols. If I click the "recently used apps" button on the right (the square), normally I get all opened applications. The problem is that the Lockscreen will be pushed over the app overview immediately. No app can be closed. Is there a way to "delay" the Lockdown screen here or is there an option that the "recently used app" window is allowed on the Lockdown screen? Thanks for your help. Stefan
This may be related to my other question about Custom Data not being updated.... but I will ask anyway. I have an application on my devices that I just received an update for. After I updated the profile, the application would not update. I have questions out to the developers to find out whether they built the application differently (signing), but have not heard back yet. I removed the profile from the device and the application deleted on the device, but that Application list did not update (after the required checkin). So Mobicontrol still thinks it is installed. When I try to install the updated version, the update fails as it thinks the application is already installed. Server: 14.1.2 Agent 1360_1662 Device: Zebra TC77 OS: Oreo Management Method: AEDO Environment: Not Using Google Play Store Thoughts? Thanks in advance. Jim
Hi, Where apps are suggested on the device? I installed Mobicontrol app but I cannot see Suggested apps into it. Is there another app to install? or a Web Clip to push? I found nothing into the documentation.Thanks!
Hi, We are evaluating Soti Surf 14.3 for future deployment (14.2 used right now), mainly because 14.2 is not working after upgrade to oreo on a Zebra TC56 device, removing itself from the device. We use the devices on a closed network, to access local resources. I was surprised to see the firewall blocking page saying I'm trying to access www.soti.net which is blocked. The kiosk uses the surf://local_ip notation, and I just fail to understand what Soti would do something like that Any way to get an updated version that is not trying to silently connect outside the network and block the functionality of the devices ? Thank you
So this is my first time enroll MacOS to Mobicontrol, and in MacOS, user can actually see the profile that Mobi Control provide.. later i found out that user can just delete the Profile and all the configuration will just gone.. i tried custom profile to protect the profile with a password, but the custom profile haven't work yet.. anybody facing this same issue or maybe can solve this issue? thanks!
Is there any timeline on migration for devices in the field with device admin agent that can be switched to device owner using SOTI? I have lots of devices in the field with older operating systems which need updating which will require device owner agents.
I have created a mobile profile on android for work. When i clic on edit profil an error message say "The data is temporarily unavaible.". when i check the log i found this error : [2019-07-23 09:44:47.014] ERROR [IProfileService.GetProfilePayloads] [6701263b-313a-468e-886b-da48b625de60] (147): ********************************************************************************************** * Exception: Specified argument was out of the range of valid values. Parameter name: value * ********************************************************************************************** for information I created a clone few days ago when everything was working normally and I see the same problem on a clone of this profile . I can give you more details if necessary Product : SOTI MobiControl Product version : 14.2
We used the tool and ran the command MCAdmin.exe APIClientAdd -n:[ANY_NAME_YOU_WANT] we are using the SOTI admin account with these ClientId and ClientSecret Using the Swagger page we are still unable to query the API, we are getting a 401 unauthorised We attempted to use the powershell script in: https://discussions.soti.net/thread/api-call-via-power-shell-to-send-script/ and that returns us a code 400 Any help would be appreciated, thanks.
Hi, is there any way to change the user mode when I am in Mobicontrol App (Deviceconfiguration) or to switch into the lockscreen via remote? Device: Zebra TC51 Android+ (Android 7.1.1) We have sometimes the problem that the device starts up and doesn't switch into Lockscreen but changes the user mode to "User". So i didn't found a way to get to the lockscreen. The device is visible in Mobicontrol and can be remote controlled. The only solution for now is to factory reset the device and stage it again but this takes relative long time and i am looking for a smarter solution if possible.
Hi, We have a customer that is using 200 Zebra TC56 devices but the memory on the devices is slowly filling up. I've had one of the devices sent back to me that is showing 7.69GB of 8.72GB is being used but when I look through the file manager I can only find a little over 5GB of files. Is there a report or another method that I can use to see where memory is being used and how much? Which folders/files and how much space is being used. Appreciate any help/advise you can offer!
Hello, is it possible to get the devicename (in the "new device rule") automatically filled with the command "getprop net.hostname". I read in the Manual MobiControl Help "Enter the combination of text and macros you want " :) best regards Marco
A couple of issues related to Manage Google Play. We use TC70x running mainly Android Oreo in Lockdown Mode.Android Enterprise Work Managed Devices. Android Enterprise Bindings is set and Managed Google Play Applications installs with the latest version during enrollment.Agent version: 13.7.6.1004Mobicontrol: 14.3.1.1189 1) Profile for Managed Google Play settings is set as Application Updates: Always UpdateHowever, even with the profile installed on the device, app updates are just listed in the MobiControl app Application Catalog as a mandatory app with an available update. I can't find any entries in the device log that the update have tried to install.2) Profile for Managed Google Play settings (used for above) error during enrollment.- Because all of its payloads cannot be installed.- Device configured failed (Android Enterprise Google Play Policy). Configuration failed to apply.This profile seems to fail during enrollment most of the time and will not be successful until manually forcing package reinstallation (which is successful once enrollment has completed).
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