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I have some old TC8000, running A5.1 that I'm trying to reenroll after a factory reset to clear out some issues. Once I try to enroll it I can see the device showing in the group, but offline and on the device I keep getting the "Enrollment Failed. Please retry or contact your system administrator."Has anyone faced such issue? Or have suggestions to try to over come this problem.I've tried talking with the third party that support us, as well directly with their SOTI representative, but they are helpless...Below are some extra informations. This is the log on the device in MobiControl As this is running on an older Android, I manually downloaded the .apk for the latest possible agent directly from SOTI Pulse page (v15.2.0).The standard policy we normally use didn't work so I created a new Android Classic policy and used the enrollment URL and it's were I got this behavior (enrolling, but not really). We have Mobicontrol v2024.0.1.1020 (on-premis).We are running without a maintenance license (we had the old perpetual license, and are still deciding what to do with it, due different factors). But I understand, that this shouldn't compromise the enrollment capabilities - yet there are few limitations.
Hi Just wondering if anyone tried setting up an icon in non kiosk mode to run a legacy script? I am aware this is currently available on kiosk mode via "Custom - script:///sdcard/ScriptGoesHere.cmd" Any idea ? Thanks a lot Device model: Zebra OS 11 SOTI Agent Latest
in SOTI surf we open an app (Keephup) with which we can share infromation with the company. in this app there is also a chat function with which we can take a picture and send this picture in the chat. now the only problem is that right after uploading the picture Soti surf refresh the page and I can't add the picture. anyone any idea? the refresh settings of SOTI are off, or is there another setting somewhere that needs to be turned off?
Greetings, I have some inquiries regarding Google Managed Enterprise in relation to our current setup with SOTI MobiControl. Currently, we have devices enrolled without using a Google Managed Enterprise account, as it was not required for our use case. The APKs were provided to us, and we utilized the package delivery method to install applications. However, we now have additional devices that require applications from the Google Play Store. I would like clarification on the following points: If we add an enterprise binding, will this affect the devices that are already enrolled and do not require a Google Managed Enterprise account? Will the addition of an enterprise binding change the enrollment process for future devices? Specifically, we will still need to enroll devices that do not require access to Google Managed Play. Will it be possible to maintain two separate enrollment methods: one with Managed Google Play integration and one without it? Thank you in advance for your assistance.
Hello all, We have mobicontrol on version v15.5.1 onpremise. For one of our client, we just give the device TC78 under android 13. Some application are installed on these device, and when these apps starts or login is did, apps create some profile datawedge .. I don't know why but some profile in datawedge are not well created (symbologie) .. Last week, i make a remote connection on these device, disable lockdown, go to datawegde, profile active some symbologie and so on ... I loose 2 hours more or less .. For this reason, i would like to export the db datawedge and upload to our server with a sync file Like this, i can have a good db datawedge, and if this problem arrive again, i make a sync file download with __chmod 777 ... and all will be ok :) My problem is, i try to export the db datawedge to the server with a sync file .. I don't have these device actually next to me, and if i made a remote control on these device, it's not possible to see the db after to have exported the file of course .. Here is it how i make the sync file: Upload Device file name folder -> /storage/emulated/0/Android/data/com.symbol.datawedge/datawedge.db Server file folder name -> E.\.. path and it's work because we have a lot of sync file Any idea, how i can get the db datawedge to the server ? thanks a lot
Hello, I'm looking for an way how to unregister the Zebra OTA account from MC console.
MobiControl is showing incorrect storage usage information for enrolled Zebra MC9300 devices. I'm trying to troubleshoot file sync rules to upgrade devices from Android 8.1, 10 & 11 to Android 13. Old file sync rules that use to work in MobiControl 15 no longer work in 2024.1.2.1046 Device was factory reset with StageNow Barcode and enrolled with StageNow Barcode with SOTI recommended JSON file. Exact Zebra model is MC930B-GSEDG4NA with 32 GB of storage on Android 8.1 Mobicontrol reports 16.26 GB/17.35 GB used Device itself reports 14.44 GB of 32 GB is used How can I correct this?
I recently tried experimenting with a BYOD iPhone. The first trick I learned was that you have to use Safari to install the certificate. Chrome and Edge will fail. However, once I got it installed and I moved on to the enrollment I got this error from iOS 18: "Profile Driven User Enrollment is not supported" So, how else is there to enroll BOYD for iOS in SOTI?
Hello everyone, I’m currently managing devices in Kiosk Mode, and I have a specific requirement: I already have an app that launches automatically on startup. I would like this app to also launch automatically whenever the user unlocks the device. I am not using single app mode because we have multiple applications. If anyone knows how to configure this within SOTI MobiControl or where I can set up such event-based behavior, I’d really appreciate your guidance. Thank you in advance!
Hello, Like you read in the title, we can't manage the feature “text scaling” in Soti Surf. Same problem if we manage the feature on the payload Soti Surf on Soti Mobicontrol or directly on the app Soti Surf. If i put "50%", nothing append. Regards, Chad MCT Compagny
Here is my code and the output, it shows the right file to execute but it is not processing the file. /* global mobicontrol */var ip = null;mobicontrol.network.activeNetwork.ipAddresses.forEach(ipInner => { if (!ipInner.isLoopback && !ipInner.isLinkLocalAddress) { var currentIp = ipInner.hostAddress; const re = /^\d+\.\d+\.\d+.\d+$/; var isIp4 = re.test(currentIp); if (isIp4) { ip = currentIp; return; } }});var filename;if (ip !== null) { var split_it = ip.split("."); var octet2 = ip[1]; var serverNumber = parseInt(octet2, 10); switch (serverNumber) { // each needs to represent the service center number and associated timezone case 65: //ABI case 64: //AMA case 55: //AUS case 26: //BHM case 87: //BLG case 47: //BTR case 60: //CRP case 41: //DFW case 31: //DOT case 69: //FTS case 80: //FTW case 90: //GAR case 42: //HOU case 28: //HSV case 35: //JAC case 79: //JBO case 56: //JCK case 78: //LAF case 61: //LRD case 70: //LRK case 88: //LUB case 59: //MCA case 29: //MGM filename = '/sdcard/TimeZones/Central_TimeZone.xml'; case 63: //ELP filename = '/sdcard/TimeZones/Mountain_TimeZone.xml'; case 49: //RCO filename = '/sdcard/TimeZones/Atlantic_TimeZone.xml'; default: filename = '/sdcard/TimeZones/Eastern_TimeZone.xml'; }} else { mobicontrol.log.error("Could not find the machine's IP Address defaulting to Eastern."); filename = '/sdcard/TimeZones/Eastern_TimeZone.xml';}mobicontrol.log.info('Found ' + filename + ' to sync.');// Map the timezone to some configuration file to be downloaded.//The time zone files will be synced prior to implementing this via soti file sync rule
Some iPhones have been wiped and deleted from Mobicontrol and then from Apple Business, however we have found that some have not had their profiles removed. I have connected to Wi-Fi but the device is not reappearing in the Mobicontrol console. Is it possible to remove the profile now? Factory reset and unenrol is disabled on the devices.
Hi all, I'm deploying Gboard along with a managed app config and have the following challenge. Our devices have a scanner attached to them that's set as an HID which causes the on-screen keyboard to hide itself. Within Gboard there's a separate setting from the physical keyboard setting that forces it to show itself. This however doest not seem to be a setting that we can push through the app config. Is that correct? Also what are the options for the Keyboard Mode within the app config? There does not seem to be a lot of documentation about the managed app config options. This setting:
Dear Team, how to realsed ipad re - Enroll for ABM server.
Hi Im working on implementing Mobicontrol 24.1.2.1046, and came across a strange problem. The devices dont get an app policy (when i check on the the devices under configuration - but they still get the apps that lie in the policy for some reason). And furthermore - when i check under Applicatons - Google Play Store is uninstalled, but when i enter adminmode and check the installed apps on the device - Google Play Store is in fact installed. This appears on both Samsung Galaxy Xcover6 - Samsung Galaxy Xcover7 and Honeywell CT40 (android 9 and 13). Anyone been up against this issue?
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