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I am trying to get users to view app notifications while in lock down. I was following the following instructions: https://www.soti.net/mc/help/v14.1/en/console/configurations/profiles/configurations/categories/restrictions/lockdown_notifications.html However, it opens a page stating "ERR_UNKNOWN_URL_SCHEME" like it is trying to access a web page. Has anyone been able to get this working? I would have liked to allow the drop down menu to show notifications but then the setting options become available. Status Bar Options also do not appear to be working as intended. TC51 on android 6.0.1 Mobicontrol 14.1.0.1152
Hi! Tell me if I am wrong but it is impossible to bulk import? Devices Groups? Custom Attributes? Users? Thanks
Hi I'm arranging with SOTI to upgrade from 13.3.3 to 14.2. All devices on platform are Samsung and all agents are the ELM version. So I have one silly question that people here might be able to answer... When I upgrade the device agents will the users have to go through Device admin policy pending and Licence activation pending screens again? It's so I can send out any necessary instructions to the users.
Hoping someone may have some wisdom here. Is it possible to bulk import phone numbers into SOTI either to the existing phone number field or custom attribute. SOTI doesn't automatically recognize the phone number from my android devices as its shows an unknown on the device. (I believe this to be due to the way the number isn't stored on the SIM). I can easily get a list of devices and SIM numbers from SOTI and lookup against a spreadsheet that has the associated phone numbers from my Mobile provider. However is there a way to then import that data back into SOTI to populate the phone number field or a custom phone number field? I'm assuming I could do it one by one but we tend to set up a lot of devices 200+ in one go so looking to a quicker. Any help would be appreciated.
Hi, Apologies if this is covered elsewhere, I did try and find some answers but couldn't find what I was looking for. The server we currently host MobiControl on is getting on and we would like to move it to a new virtual server we have. The new server will have a different local and public IP address. Is this a difficult process? Could I have some further information on the process? Thanks
I am having issues with the MobiControl Stage app when attempting to stage via bar-codes for Motorola/Symbol scanners. I have created a Fusion profile with all of the correct settings in the Mobicontrol stage app to connect to our AP however, I consistently get the error "Failed to configure Fusion Wireless" when finishing scanning bar-codes. Scanning the bar-codes does install the certificate I imported in the stage app but will not set the profile in Fusion before failing. I am able to set Fusion Global settings, Fusion password, Radio on, and Radio off fine through bar-codes and have confirmed these settings work. I also can create a profile in Fusion manually with identical settings to what I put in the Mobicontrol stage app and it works fine to connect. Does anyone have any experience with Fusion Wireless and Mobicontrol stage app? I can hardly find any documentation on the bar-code staging subject other than extremely basic SOTI overview documentation, so if anyone could shed some light on this I would greatly appreciate it. My model of scanner is Zebra\Symbol MC32N0 and MC3190 both with supported versions of Fusion according to the document I found on this forum. Here are a few more details: Mobicontrol VER: 13.0.0.33766 Mobicontrol Stage Ver 13.2.0 Build: 3247 Device Model: MC32N0 OS: Windows Embedded 7.0 build 2824 Device Model: MC3190 OS: Windows Embedded Handheld 6.5 Classic At this point I only need to be able to get bar-codes to set a wireless profile in Fusion and I'll be golden. Thanks again in advanced for any help provided.
Hello. I have an old MobiControl serves (v11), as bing has deprecated the maps version used in this release, i can´t access to a device last known location. I would like to know if somebody has a sql query which can get me this info, at least its coordinates. Thank you.
Has anyone gotten this script to work successfully as a pre-install script in a package? Why does the documentation specify 1: as the root directory? Can I reference a file name instead of a folder? Also, can "if exist" be used in other scripts than finishpkg? Sorry for my lack of sleuthing here. Working in a production environment and rebuilding packages to test a script gets time-consuming.
I'm facing an issue with mandatory apps, it used to work correctly before google broke the play store on the soti side. Devices are Zebra TC56 N, agent build 1474, mobicontrol build 13.4.4822 (had the same issue in 4744), google services are latest; I added Android enterprise agent as mandatory app to have it updated (it was build 1110), it shows in the application catalog on the device, as mandartory, but will not install. I tried anything I could think of, then installed it manually clicking on it, and it installed fine. I tried the same with other apps, same behavior. Another issue, with sonicwall mobile connect (a vpn app), which has managed configuration. Despite setting up the connection in the advanced tab of the rule with everything needed, no configuration is deployed. These issue may be separate, or the same one. Any help would be appreciated.
I spoke with support and they suggested we change the max text replication size on the sql server due to an error (that existed before this issues started) on the mobi server. When we try to add any package no matter the size we get an internal server error and the package is not added. We've restarted the servers and I've looked at the DS, MS, and DSE logs and don't see any entries at the times I'm uploading the packages. We've tried recreating the packages with different version numbers after this change and still not able to add a package. I also tried cleaning out c:\windows\temp and got a different error message when trying to add the package. I restored the temp folder and went back to the internal server error. It looks like the package is completely copying to the temp folder but it's not being added into the web server by mobicontrol. Ideas of where to look next? This was all working before we upgraded the second and third servers to the same version as the primary. Our primary was 13.4.4266 and the secondary and tertiary were 13.3.
Hi In our Envirronment the writesecurestring isnt supported for Devices with Android Enterprise. It all worked without Android Enterprise. Now i get the following Error: I tied it with writesecuresetting -glo wifi_sleep_policy 2 Device: Zebra TC75x OS: Android 7.1.2 Is the writesecuresetting not supported anymore? Do you have any idea to fix this issue? Best regards Markus
Is there a way to allow the 'Recent Apps' button on an Android+ handheld to function while a lockdown menu is applied. The recent apps button does not function/appears to be blocked while the device has a lockdown menu applied. The following ADB Shell command which should toggle the recent apps feature also fails to function when a lockdown menu is applied: adb shell input keyevent KEYCODE_APP_SWITCH This button works as expected when the Lockdown Menu is not applied. For reference, we are testing with Android 6.0.1 and the handheld is enrolled as an Android+ device.
I believe I know the answer to this, but is there a mobile app for managing the console? I'm looking for a way to manage devices remotely from an iPad or Android tablet. When browsing to the website directly from the iPad, it does not appear to be mobile friendly.
On modern Android 7 (and higher) Samsung devices, the application "com.samsung.android.contacts" is responsible for both calling (as a dialer) and contact management. It's got two different shortcuts, which are both present on the default desktop. I'm trying to display both shortcuts on a SOTI lockdown, but I'm having trouble displaying the dialer part. Do you know what I can put into the lockdown settings to have them both displayed properly? At first I tried the following: Phone > Launch://com.android.phoneContacts > Launch://com.samsung.android.contacts This displays the shortcuts correctly but when the user presses Phone, they get the error message "Package [com.android.phone] does not contain default activity)". This makes sense because the default activity for calling should be 'com.samsung.android.contacts', which is the only application available for that purpose. Yet when I use: Phone > Launch://com.samsung.android.contactsContacts > Launch://com.samsung.android.contacts This results in the lockdown displaying both the icon and the functionality of the Samsung contacts, yet no dialer. Our customer is asking for the dialer and wants it directly available for their truck drivers. Another option that didn't work was: Launch://com.samsung.android.contacts/.DialtactsActivity I've tried various intents as well but to no avail. For example: intent:#Intent;action=com.samsung.android.contacts.ACTION_DIAL;endintent:#Intent;action=("com.samsung.android.contacts","com.android.dialer.DialtactsActivity");end Do you have an idea how I can still reach the dialer part of com.samsung.android.contacts and display it on the SOTI lockdown? We're using the cloud-based version of MobiControl 14.1.0.1152. Thanks in advance.
Hi, I have set up basic data collection rule just for logging what is going on on our Android devices. Couple of units have noted that they are out of memory, so I got a look for the logging data. 'Available memory' does not seem to give any logical value, starting with minus (-) and amount is high. On some logic it seems to be used bits, but is that a correct assumption since that does not match the idea of title 'available memory'? Data Collection rules that I have set up: Data of the logs for available memory: -1140219904 -1142300672 -1154449408 -1156825088 -1142095872 -1130221568 -1128972288 Units have 4GB memory, so device details give something like 2,94GB / 3,74GB while usage ranging 2,7GB to 3,1GB currently Could someone give a hint how to interpret this data? Thank you for your support! //PMa
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