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Hello dear SOTI team, Is it possible to completely deactivate the Android updates in MobiControl?We are using SOTI version 2024.0.0 best regards
Hello Is there a way that I can force all my devices ( all zebra et45 with SIM card in them) to send a SMS to a specific phone number? I assume that if it is possib I need to do this in order to organize what phone number I have on each device. So is there a way to write in the content of the SMS the imei of each device like %IMEI% or something like this Otherwise is there a way to automatically associate each device with their phone number?
Good morning, We have encountered an issue with pairing to the printer: - Device type: TC75 - Printer: Honeywell RP4F When we do not have any Application Run Control restriction, when we try to pair the printer to our app we have the following pop up (behavior OK): I have sent the script identify_activity, the activity linked to this pop up is: => com.android.settings/.bluetooth.BluetoothPairingDialog We are facing the issue when we are activating the Application Run Control restriction, we have a app control whitelist containing the following app id: net.soti.mobicontrol.motorola AtheliaAndroidUpdater.App Servitrax.Android com.zebra.hotswap We also have a feature control configuration. With that restriction, when we try to print/pair, it loads for a long time, does not display the pop up and ends up failing (behavior KO). I tried adding multiple bluetooth app id without success, for example: com.android.bluetooth com.symbol.btapp com.ppn.bluetooth com.zebra.bluetooth com.zebra.bluetooth.settings com.gonext.bluetoothpair We tried also using the manualblacklist command but we had problem on our devices after using it so we don't want to proceed like this. To be noted: our customer does not wish to have the setting app in the whitelist. Does someone have an idea about which app id we should include in the whitelist in order to make it work and the pop up to appear? Or what we need to modify ?
As of MobiControl 2024.0, I saw that SOTI added OEMConfig management through Profiles. Can anyone clearly explain the pros & cons to this over an application policy using managed app configurations? One reason might be due to some specific network or Google Play restrictions (outlined here), but other than that, what practical benefits do I have as someone that doesn't have those restrictions? I also noticed that SOTI is pushing the legacy Zebra OEMConfig app when deploying the profile, so I've got more questions that documentation doesn't appear to discuss. They do "recommend" profiles over policies, but don't explain why. (This seems to be a common theme in their documentation, a lack of detailed reasoning and impact). How does SOTI determine which app generation (new vs legacy, Zebra) and which app version to deploy? Does SOTI ever update the OEMConfig app or not? How often and under what conditions? Do we have any controls over it? Do the same rules of managing OEMConfig still apply (i.e. tattooing settings to a device) or is there some other functionality to be had? Thanks!
Good morning everyone! I know this question has been asked over the years, but I thought I would revive the topic. I am currently working on automating the process of building and deploying .pcg files to our server. I am currently on MobiControl 15.4 and all of the devices are Samsung Tab active 2's and 3s. OS versions running from 9 up to OS version 13. I have automated certain parts of the process, i.e leveraging the API to post profiles and packages to the server and setting up pipeline for deployment. The issue I am running into is the actual building of the .pcg. I have researched this form through and through, I have tried using the PkgUtil command line tool. That works fine, however, I need to be able to set certain parameters while building the .pcg file. For example, I need to set the location of where the file is saved and to set the option of 'Do not uninstall the file'. Has anyone had any luck with such a process? I have 10 of thousands of devices to make profiles and packages for. I am looking to automate this process as much as possible. Any and all information and help is greatly appreciated.
Howdy all, I am attempting to enroll some Samsung A9+ tablets. After successfully enrolling ~20 tablets, I have 7 tablets that will not enroll. I cannot seem to find where enrollment logs are located on the cloud server so I can troubleshoot further. Can someone point me in the right direction? I am on version 15.6.3.1018. I also have a support ticket in, but would like to resolve this myself if possible because it is faster. Thanks!
Hello, Sale people use these devices for their daily activities . I have a Lockdown profile configured but have unrestricted access to the Settings app to configure WIFI, BLUETOOTH, DATA settings Now I cant find any setting that stops users from downloading APKs from the internet and installing them Can I do something in this sense?
Hi Mobicontrol Gurus, Is there a way to password-protect booting into Safe Mode? We're currently using WT6300, MC33 and MC93 devices in our fleet. TIA Emmanuel
hi,how can i do this with mobicontrol?the devices are work managed by the way.thanks in advanced for the help
Hi SOTI Comminity I new for javascript and i have use case that I will check folder and file by if not found folder i will create folder 'sdcard/SOTI' and create file 'sdcard/SOTI/info.ini' how to do with javascript? I try checkFolder(); function checkFolder() { var foldercheck = new mobicontrol.io.File('/sdcard/.SOTI'); if (foldercheck.exists) { mobicontrol.log.info('/sdcard/.SOTI exists'); } else { mobicontrol.log.info('/sdcard/.SOTI not exist.') newFolder(); }; } newFolder(); function checkFolder() { var file = new java.io.File('/sdcard/.SOTI'); var path = file.mkdir(); } But error not module java My SOTI server version 15.3 and SOTI Client verson 2024.0.4 Build 1056
Hi, I have a few devices (Datalogic Skorpio X5 with Agent Version 15.1.5.1049), and sometimes these devices don't have the buttons to Remote Control and has the RC Error in Supported APIs. To fix this I can send one script with "retryrcdetection" and it works. However, after some time, the RC Error appears again. I create a profile with one Task Scheduler to execute this script everytime one device has RC Error in Supported API (filter by Supported API in assignment), and it seems to work ok. I am interested in knowing if there is a definitive solution to solve RC error. Regards
This is with respect to this article for another MDM: https://www.ws1inhawaii.com/2023/02/delivering-managed-configurations.html Would like to know whether SOTI could do something similar for Android device deployments, to send over the Android device's hardware serial #s, hardware MAC address, and any custom data set from SOTI via an app configuration that an Android app would use that we can deploy with to the device. Data that is not normally exposed by Android API to Android Apps, to which we could supplement by having MDM provided that data to the app via the app configs. Given that SOTI supports run intents like Workspace One, I assume this type of feature might also be supported? If yes, where can I find reference material for how to do the same type of thing as that blog post but for SOTI? I assume most of the steps are the same. What would vary is the config steps to do on the SOTI side.
Hi, I have around 250 devices with an app policy to install/update one application from Google PlayStore. I configured the application with High Priority as App Updated Mode. These devices also has one profile with Managed Google Play configured as Always Update. When a new version is available in PlayStore, almost half of the devices doesn't update. When I access Play Store on device, there is an indication that a new version is available. I can select the update option and the application update will be installed. Do you have any suggestions on how to fix this?
Dear Support,We're using 2 models of devices in our operations, Zebra ET51 10" Android 11, and Samsung Galaxy Tab A8 10" Android 13. Both devices are enrolled to same group, with the same profile assigned and fully installed. I'm having problems with those. With ET51, I'm able to remote control but I cannot get to admin mode using button in SOTI, I got this error: ERROR Error sending the Enter Admin Mode action to 1 device(s). With Tab A8, it's opposite, I can enter admin mode using button, but with remote control screen is white. Therefore, device is responding when I'm using navigation buttons on a right side (back, home, volume).Any idea why is it happening? How to fix it?If there are any more data necessary, I'm willing to provide it.Thanks in advance.Wiktor Mlynski
Hello, I would like to register our Android devices with Microsoft via SSO. I have configured the group of devices so that colleagues have to register their phones with their Microsoft account when registering. However, after successful enrolment, SSO does not work for the O365 apps. There is a connection between Soti and Microsoft and I have also created a CA rule. Unfortunately, I still have to log in to each app individually. Does anyone have a solution here? Android 13 SamsungGalaxy xCover 5Soti Mobicontrol 2024
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