No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
I appreciate your comments, what may be happening, when manually updating the version of Chrome on Bluebird RT080 Android 7.2 devices, this error is generated and the kiosk stops loading. Les agradezco sus comentarios que puede estar sucediendo, al actualizar manualmente la versión de Chrome en dispositivos Bluebird RT080 Android 7.2, se genera este error deja de cargar el kiosko What can be? Que puede ser? Thank you Gracias por sus aportes
I'm looking to understand how we can use MobiControl to deploy eSIMs to managed iOS devices, and i cant seem to find any SOTI documentation on it. We have multiple iOS devuces enrolled into MobiControl currently, and would like to roll out an eSIM to each of them. I can see an option in the device actions called 'UPDATE ESIM CELLULAR PLAN' which then asks you to enter the 'Carrier URL'. Is the carrier URL something that we get from the network supplier? And is this unique to each eSIM, or is it a generic URL for all of the eSIMs? If anyone has any experience with rolling out eSIMs via MobiControl in the UK it would be great to hear from you.
Hello, i have a filesync rule to sync a firmware in some android devices and i want to know if there is any way to ckeck if the device has downloaded the zip to perform the update.
When I want to upload a folder in SOTI Cloud to set a download rule, it is not possible to upload the entire folder and that makes me go file by file, creating the corresponding folders. Is there any way to upload an entire folder to the File System?
Hi, we are having a long-lasting issue that at seemingly random moments, the Mobicontrol app crashes/restarts. We are running our own app in lockdown and single-app mode with Native activity suppression. The devices that we are using are Samsung Enterprise, running different Android versions (11,12,13). Currently having SOTI agent 15.4.3 Build 1054 or higher installed. Has been happening also with older versions (first thought it was because of agent version, but turns out upgrading didn't do the trick). We see that when the crash happens (our own app re-initializes), in SOTI the logs show 'device disconnected' even though the network is stable.
Hello, I would like do testing on windows modern testing for our laptops since we have had issues with the windows classic agent sometimes dying on us and we can't connect to user's laptops. Is there more documentation on setting up this up in the most secure way possible. Would our DC need to be put behind a firewall to allow LDAP connections for allowed users? Is there another LDAP service we can use?
Hello, I have a solution that consists of three steps, split between two packages: Package 1:1. (Pre-install, Legacy) Download a .txt file from ftp.2. (Post-install, JavaScript) Process file and identify specific row, to be used for package 2. (Verifies each row with build number and modifies a provision.xml based on it) Package 2:1. (Post-Install, Legacy), performing an intent, invoking the provision.xml based on result from Package 1. The problem is that if I send all these three steps manually via "Send Script" on a device, it works flawlessly. But when I have built it as packages in MobiControl Package Studio, everything works except the command: "mobicontrol.packages.install('/sdcard/Download/package.pcg')" It does not give any error or anything.And that is only when it is built in a package. Do anyone have any ideas on how to resolve this? Can anyone replicate the issue?Have a package with a JavaScript post-install that starts another .pcg file. Info on the device I have tested on; MobiControl Version: 2024.0.0.1074 Agent på enheten: 2024.0.0.1005 Thanks in advance
Hey Guys, we are setting up offices where we want to configure devices using ZeroTouch. We have a Staging WLAN for internet access and an 802.1x WLAN for internal communication. Our goal is to bring the devices into the Staging WLAN where they receive their ZeroTouch configuration. After that, they should connect to our On-Premises Server so that Soti can issue them the WLAN certificate for the 802.1x network, enabling them to switch to the internal network. The issue we're facing is that although the devices successfully connect to the Staging WLAN and the ZeroTouch setup works, they are not establishing a connection to our Soti server. I have set up ZeroTouch on the Soti server, and I believe it's configured correctly.Soti Mobicontrol Version is 15.6.5.Is it possible to confiure the Onpremserver so, that he can communicate with the mobicontrolapp on the devices with a network, that has no access to my intern Network?best regardsFranko
Hello, I searched for an instruction on how to set an alert/action when a device exits a geofence but couldn't find any. How can I set a rule, that pops up a message to bring the device back when exiting a geofence and removes the message once the device is back? Device: MobilBase DS5AX Device Kind: Android Enterprise Device Agent: 15.4.6.1013 MobiControl: 15.6.3.1018
Hi Everyone, We are using android devices in warehouse, and vehicle. They can lost between units sometimes. Therefore, we need to a script for these devices. We can use this script when a device disappears. There is a light on device. We want to turn on light and voiced alert same time by script. Thus, the device will be easily noticeable. Do you have any knowledge about this kind things? Could you please help me? Regards
Hi, our customer needs to add a Zebra Enteprise Browser into lockdown scrren. Zebra provided me the intent to launch and it works correctly if I use ADB. When i launch the intent command, Enterprise Browser is launched with the configured webpage. The ADB command is the follwing: adb shell am start -a com.rho.rhoelements.SHORTCUT_ACTION -c android.intent.category.DEFAULT -n "com.zebra.mdna.enterprisebrowser/com.rhomobile.rhodes.RhodesActivity" -d http://www.google.com -t "com.rho.rhoelements/application" --ei "id" -702889725 How can I use it to add an Home Screen item using SOTI syntax? Thank you very much. Nicolò
We have that screen on all ours RF device. We have deployed the Application Reflex web with an APK provided 4 years ago by the partner. But the version is very old. I would like to know if it is possible from SOTI to deploy the application using the google playstore directly because from there, application versions are always up to date.
Hi, What is the difference between requesting a devices location via Advanced Config -> Update Schedule -> Locate device on check-in and via a Data Collection Rule? I see that data collection allows the historical locations functionality to be used Thanks
Hi all, A bit of a strange and niche request here but I am hoping that I can access the "Content Library" part of the SOTI MobiControl app directly from a lockdown mode on Android. Very similar to how you would launch the notifications part of the application by using action://net.sotimobicontrol.VIEW_NOTIFICATIONS - we use this for notifications and it works very well. My reason for this is we want to issue this device to drivers as part of our fleet and although we aren't concerned about them accessing the rest of the SOTI MobiControl app, the Content Library is the most useful part of it for them so i'd like to make it the "default" view when they launch it via the lockdown mode if possible. I know it's unlikely and I have opened a case with SOTI as well, they are investigating but asked me to post here incase anyone had done similar. Thanks, Mike
Hello, The device has been enrolled under pro profile on managed device. When the customer receives a call phone. It's not possible to register the phone number under Outlook. Any idea ? please
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
.jpg)
