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I have two groups One has a set of apps assigned through an app policy, the other has no app policy. I have set up a signal configuration so if a sim is changed in the phone then it moves the phone to the group which has no apps assigned. When I change the sim on the phone it correctly moves the phones to the other group, but it doesn't remove the apps from the previous app policy. How do I get it to remove them?
I need a script to change specific Etreprise Browser settings in CK65 devices. below the xml of one setting <?xml version="1.0" encoding="UTF-8"?> <ConfigDoc name="EnterpriseBrowser"> <Section name="Configuration"> <Key name="pref_key_show_maintenance_due_alerts">false</Key> </Section> </ConfigDoc>
Does anyone have issues with Android devices failing to initiate TCP traffic behind enterprise firewalls after the QUIC (UDP/443) is dropped? I have Zebra devices with an Enterprise Binding to the Google Play store but they fail to present the opportunity to download the app in the Play Store. It just states the application isn't available in the Play Store application. The expected behavior for the QUIC protocol failing is the device then starts to communicate on TCP but some of these Zebra devices never do. Our company blocks UDP 443 traffic to Google destination hosts.
Might be a silly one but is there a way of turning a tablet on that has been turned off? Is there a script or anything it has mobicontrol installed on it.
Hello, I have difficulties installing the customer’s application on the device. The application can be installed on Android device from Play store after sign in with specific customer’s google account. It is not available only for the specific customer's account. I have created Enterprise Bindings with this account and connect it with the enrollment policy. Next, I’m creating app policy in order to search and install the application on the enrolled device, but the app isn’t available in the search to be approved. Best regards, Drago
Hello, a few weeks ago I had a problem installing Velocity package in a Zebra with Android 11 because I try to copy wldep files to this folder - %sdcard%\Android\data\com.wavelink.velocity\files\ - and from what I understood after Android 10 SOTI doesn't have access to the application folder. I search a little bit and solve the problem copying the wldep file to this folder - enterprise\usr\ and then apply a script to change file permission. Now I have the same problem with a Honeywell device (Honeywell CK65 Android 11) and I try to do the same, but it seems that enterprise\usr\ folder doesn't exist on the device. There is another folder I should copy these files in Honeywell?
Hello, Team! We're attempting to upgrade the operating system on Topicon devices with SOTI. One device is running Android 11 while the other is running Android 7. We are copying the zip file to the root directory of the SD card using file synchronization rule. The file synchronization rule includes a post execution script. The file is being transferred to the device. However, neither the post-script executed nor the error is thrown. We've tested following scripts. sendintent -b "intent:#Intent;action=com.utility.updatemanager.UPDATE;S.file=/storage/emulated/0/update mdt760 microlise 1.9.8.zip;end" sendintent -b "intent:#Intent;action=com.utility.updatemanager.UPDATE;S.file=/sdcard/update mdt760 microlise 1.9.8.zip;end" sendintent -b "intent:#Intent;action=com.utility.updatemanager.UPDATE;S.file=/storage/sdcard0/update mdt760 microlise 1.9.8.zip;end" We've tried install_system_update script as well which says as not supported. Can someone please tell me what could be wrong?
How can i set File and folder permissions for an app we installed for production When the device isn't on soti I can change the settings to "allow management of all files" when the device is managed by Soti I can't adjust it, it is greyed out on "Allow access to media only"
Discovered an issue with unlocking tablets on Android 13. When remoted into a device, Samsung Tab A7 that is on Android 13, when you swipe to get the pattern unlock screen, the device/remote session will black out the screen, not allowing you to see the pattern. This will force Soti techs to rely on user for pattern input. We tested the same exact device (A7) with same exact profile, but on Android 12, and we were able to see the pattern screen. This seems like a Samsung update as 12 and previous allow us to see pattern screen. I have looked at other password screens (Admin mode, JC Mobile Etc.) We are still able to see those screens. Look below looks like it can be a Samsung thing. is anyone able to confirm if this is something that was part of the latest Samsung software updates? I took a look at our Feature Control and we have the "Allow Screen Capture" setting enabled.
I have a Samsung Tab A7 lite on android 12. We currently have a profile with a lockdown and System update policy. The policy is set up to postpone software updates from February 7th to April 30th. Today, Feb 21st I had a device prompt me to update to Android 13 while in user mode. It looks like the update went through. We are trying to avoid and postpone Android 13 for the time being. Can someone take a look at our Update Policy and insure we set it up correctly? I have an spoken with a Soti rep during the set up of the policy and at the time he said it looked good. edit: this device does have 3 profiles assigned to it. With only one of the three profiles having the System Update Policy configured. Do we need to configure it for each profile?
Good Afternoon, Version: 15.4.3.1012 We have technician devices which we need the location collected thru a internal timekeeping app. On the Knox enrolled Samsung devices we were able to set the app location permission to always and lock the ability to change. However, we still have about 1,000 non knox Samsung phones (and a few iPhones) which we are not able to set and lock the location permission for this app package.I was able to find and apply a script (legacy) to set and lock the battery optimization and was hoping to find something similar for the location permission. I searched here and checked with our MDM management company but could not find any solution. Is there a way to change the location settings on non Knox Samsung devices?
Does any have any experience using the Mobicontrol APIs for a development pipeline?Our development team wants to automate the process of loading android APKs into Mobicontrol. While I understand the process adding a new version through the Web Console, I have no idea what it would look like using scripts and the APIs. I assume the process would be somewhat similar, add the package, then update the profile with the new version of the application but I am unsure.I currently use the package manager to add pre-install script. How would that play into this? Looking for some insight. If you have done this, how well does it work?
Hello, I am unable to configure my enrollment to Preserve Device Name on Re-Enrollment even though the setting is turned on. When I unenroll and renroll a device, it doesn't keep the name that I have setup. Example: Enroll and use the %SERIALNUMBER% to name the device initially. Append a NAME to the SERIALNUMBER. Unenroll device and delete from SOTI (should I not be deleting the device if I am renrolling? Maybe this is the issue?) Renroll the device and the name is SERIALNUMBER and not NAME+SERIALNUMBER.
Hi,Anyone else are having issues with soti surf?Seems like after latest agent soti surf acts weird. I`m trying to open one page in kiosk mode. After reboot device acts normal for few secs and after that opens blank page that shows nothing.
Hi, sorry for the bad title.Can I use the same scanner profile for all my Zebra MC3300X, but with different applications running depending on which scanner it is. I have them sorted per application in different organizational units.I have soti surf running on all of them and different web applications.I don't want to give the user the option to choose which web application to start. I find it not practical to have 6 profiles just for different web links we use on the scanners, but with the same basic configurationI have the newest version of Mobicontrol running and also the newest Android Enterprise agent.Are there best practices I'm missing or maybe a setting i can use for this?In any case, thanks for reading and your helpBest RegardsFlorian
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