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I have an application that I'm installing on our iPads using an app policy. I also have a profile that enables single-app mode pointing to that application. I have an issue where the single-app mode profile is kicking in before the application is installed, and it is throwing an error on my device. The only way around it is to wait for the application to finish installing, and then reboot the device. My question: Is it possible to have the profile kick in after the application is fully installed on the device?
With Apple ending support for macOS Server we intend to use Soti to manage all our apple devices but I have hit a wall We have around 400 devices that need to be enrolled in Soti. Doing it by hand is gonna take forever Does anyone know of a solution to automatically enroll these devices from Profile Manager to Soti? Keep in mind that I dont have these devices listed in Apple Business Manager because I havent bought them from licensed apple resellers
Hopefully someone can help me here. I have created and deployed an Apple device as "user" enrollment which works fine (i can add and enroll profiles which take effect on the device like Wifi for example). My problem now is, I also assigned an app policy where 2 apps are assigned to (previously also "purchased" in the ABM (Mobicontrol Agent and Office 365 for testing)). I can see both apps in the provided webclip for Application catalog (https://serveraddress/mc/mdm/appcatalog/%DeviceIdentifier%) but if i press on "install", for both i get the error message "App can't be installed. Please contact your Administrator." In the webclip for the profile catalog (https://serveraddress/mc/mdm/profile/%DeviceIdentifier%) i get only a blank page. APNS is set up and a test went fine. Did I miss something or is there something related i could have done wrong somewhere?
I try to publish a web clip for iPads. when entering the URL (http://xxx/xxx/), SOTI reports that the URL is not well-formed. I can see why, the URL is missing propably 2 dots. But how can we force this?
How do you allow Apple Wallet in the Apple Policy on Soti MobiControl so users can use Wallet on their managed device?
Does anyone know the current procedure to push updates to VPP apps in MobiControl (v15+)? I found another forum post that covers the process for v13/14, but much of the console seems to have changed since then, so the instructions can't be applied to v15.
Hello, in our system some IOS devices (10 to 15) lost the connection to Soti Mobicontrol. All Profiles, Apps, Rules and Configurations are deleted from the device. The devices also lost the wifi connection. Just the backgroud isn't changed. Mobicontrol Version: 15.4.1.4828 IOS Versions: 14.4.1 - 15.1.1 I have opened a ticket, but maybe someone here has an idea.
Hi All, We are currently setting up 90 ipads and joining them through MDM. We have setup around 4x and then suddenly one of the ipads give the following error: "Profile installation Failed The SCEP server returned an invalid response." We cannot solve this by restarting the ipad, not many actions to perform really. Meanwhile, other ipads configured before and after this problematic ipad have no such problem... Can anyone suggest a solution on how to resolve this? Thank you.
Hello, Currently we couldn't find a way to set a passcode for managed iPadOS devices... After joining the remote management profile, user have to input the password manually. As we want to setup a standard password across all iPads, we need to enforce the password to be a certain value. Please advise how it can be done for iPadOS, thank you. Thanks and Regards, Lok
Hi, I am having an issue with multiple iphones, After enrolling in Mobicontrol and getting our app catalog on the device, attempting to install MobiControl the page sits on "installing" and never starts the download or install of the app. https://imgur.com/a/OWbIGbb MobiControl version 15.2.0.4819App version 13.4.2IOS version 14.4.2 - Iphone 11 Pro here is a part of the log that may be useful: [2021-05-10 13:51:48.332] INFO [General] (141): Incoming request [2670]: https://apple.alsco.com.au/mc/mdm/appcatalog/manage/00008030-00142DA42206802E/net.soti.mobicontrol[2021-05-10 13:51:48.347] WARN [General] (246): Expected thread to have device identity with ids: 100001694, '00008030-00142DA42206802E' but was 'Service'.[2021-05-10 13:51:48.347] WARN [General] (246): Raising alert DeviceUserRequestedApplicationInstallation. DeviceId: 00008030-00142DA42206802E.[2021-05-10 13:51:48.394] INFO [General] (238): Outgoing response [2670][2021-05-10 13:51:48.410] INFO [General] (267): Incoming request [2671]: https://apple.alsco.com.au/mc/Files/Content/installing_grey.png[2021-05-10 13:51:48.410] INFO [General] (172): Outgoing response [2671][2021-05-10 13:51:57.519] WARN [General] (78): Expected thread to have device identity with ids: 100000691, '91fa5840c3e1c388' but was 'Service'. we have other iphones that do not have this issue. we can add and remove mobicontrol as much as we want without issue. Cheers. Jacob
I'm new to the SOTI platform and am trying to install my first enterprise apps on our devices. I just moved a number of apps from our staging folder in SOTI into subfolders in Soti. I see that 2 file folders that were installed on the ipads when we provisioned them are gone.. I'm assuming that happened when we moved the devices from one folder to the other?More importantly, I have apps associated with each of the folders.. the apps are grayed out on the ipads and when you press the app you get a pop up that says 'Ynable to install {app name} please try again later"Why would that happen?
I have followed the steps to enroll an apple BYOD device but get the following error when I try to connect using the url on the apple device. Including setting up the apple push notification service and setting up the rule appropriately. "Your device is not authorized to enroll using the specified enrollment details" Could you please tell me what I might be doing wrong
I enrolled 45 macOS devices- all via the URL. All but 2 are offline. Why is this?
Hi, This is current situation: - 1 Deployment Server in SOTI - 1 Apple DEP Account - 3 MDM servers in the Apple DEP Account - 1400 Devices (from multiple customers) in the 1 (and only) Deployment server. - The Deployment server is connected to 1st made MDM server in the DEP Account What I want to accomplish, I don't want to open more than 1 Deployment Server, but I do want to connect multiple MDM virtual to that Deployment server and manage all my customer's devices. Is this possible? If not, when will it be made possible, since Airwatch is offering this already?
Hi all We have a selection of iPad Pro's at the moment, that have been added to our DEP server and synchronized across as required... Our rule has been applied and all looks ok in terms of the configuration. However when they connect to WIFI, and then proceed to the remote management screen - it shows that our company will configure the device, takes a minute connecting and eventually just times out. It cannot download the configuration and hence goes no further. These are WIFI only so I cannot rule out other connections - but I have tried our own WIFI network, external networks and hotspots using 4G sim cards... and we either get just 'cancelled' or 'timed out' Can anyone confirm a few things for me please? Do the iPads have to be on our own network in order to remotely configure when first loading up the devices? These are brand new out of the box. Where could I check to see if they are hitting the server at all, what logs are best to check? Any help appreciated - we are quite new to the apple devices in Soti. Many thanks Leigh
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