"Unable to install app"

I'm new to the SOTI platform and am trying to install my first enterprise apps on our devices. 

I just moved a number of apps from our staging folder in SOTI into subfolders in Soti.  I see that 2 file folders that were installed on the ipads when we provisioned them are gone.. I'm assuming that happened when we moved the devices from one folder to the other?

More importantly, I have apps associated with each of the folders.. the apps are grayed out on the ipads and when you press the app you get a pop up that says 'Ynable to install {app name} please try again later"

Why would that happen?

5 years ago
iOS
ANSWERS
S
SChristian
5 years ago

Hello Matt,

Thank you for posting your question.

I would recommend you to please create a Support ticket for an agent to troubleshoot you issue and assist you solve your problem.

Thank you.