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Hi, I've tried installing the speed control android enterprise configuration but the profiles can't be installed (pending install), whereas when I try to push the kioskmode/lockdown profile it can be installed. MC Version : 15.6
Hi, How do you disable the clipboard on Android Enterprise?
Hi, we want to user our tablets for a customer survey and the devices should stay always on. I am looking for a solution how to turn off the Display Timeout through a Mobicontrol profile. Is ist possible or is there another solution to put the tablet in "always on"-mode? Device is Lenovo M10 3rd Gen with android 12 (Mobicontrol v15.4.2.1025) Best Regards Steffen
Hello, We've been seeing a bug on our Android device where our app will crash after the device reboots when they are locked down. The app autostarts and it looks like there are two instances of the app launching at the same time. Has anyone else seen this before? Our devices are Zebra MC3390R's running Android 8.1.
A back-to-basics question from me for once :-)We have an important line of business app that will often get killed (so that the user sees they need to log back in and they will lose any unprocessed work) when another of the kiosked apps is launched. The devices don't seem to be short of RAM when this happens and the "other" app can be something as basic as Google's phone app. Am I missing some obvious way to preserve the context of the line of business app? Is it as simple as changing launch://com.myapp.app to launchwithrecents://com.myapp.app (I never fully understood what this would do)... Edit: No, custom command launchwithrecents://com.myapp.app stopped the icon from doing anything at all.Our lockdown profiles currently have the "recents button" setting disabled.We're running Android 11, Native activity suppression and Mobicontrol 15.5
On android, how can I return users to the Kiosk screen that we have setup instead of them going to the application configuration screen once logging out of the application? The application is Infor Lawson MSCM. I believe if I could simply send a back arrow it would do it, but I'm not positive on that or how to try it.
Is there a way to enforce autologout of MS apps using the native android activity timer. We have shared devices that use MS apps, teams, outlook and another custom app that authenticates to Azure and we want to ensure that if a user forgets to log out that the device will after a period of time lapses.
We are not seeing the "Wipe data/factory reset" option when initiating the Android Recovery on Samsung A7 (220T). We have modified the Factory Reset Protection to both Enabled and Disabled. Also, tried removing the Factory Reset Protection all together. Each change, we confirmed the device received the latest Profile change. Thoughts?
Hello I would like to update the Google App such as Chrome. How do I do this? I have already added Chrome as a profile, but nothing happens.
We're moving from another MDM and I need to enrol about 50 Android phones. By removing them from the existing MDM I will effectively end up with factory reset phones so this will be the same as enrolling them out of the box. I have set up my enrolment policy with a managed enterprise binding and management type = work managed. However, I can't for the life of me see how to enrol these devices without first setting them up as individual user phones. To download MobiControl, I need to go through a complete personal user setup process including logging into the Play Store. To use the Enrolment URL I also need to go through the user setup process, and then again it asks me to log into the PlayStore. In the competing (poor quality) MDM, I have the option of clicking the Android screen 8 times and then scanning a QR code to take me into a work enrolment process. Is there nothing like that in MobiControl? Am I really expected to manually configure 50 phones just to un-configure them again and enrol to our network? I really hope I'm missing something here. Thank you
Hi All, I am hoping to use MobiControl alongside Microsoft Authenticator for MFA requests, but my initial testing hasn't been successful. The background is that we support a number of customers who are using a SaaS product linked to Azure AD. These customers provide us with an account in their domain which is always secured with MFA. The user who picks up the new account adds it to their personal phone and then is asked each time to approve a login - This isn't a great use of time so I was hoping to use MobiControl on an old device, leave it plugged in and centralise all MFA requests to it. The issue I have is that the screen is black when I log into the Authenticator app - Is this expected behaviour? All other apps seem to work ok. Regards David
Hello again We have an in-house app which is currently distributed to Android devices via a different MDM, which we are ditching in favour of MobiControl. The app is hosted in a Google Developer account - I'm an administrator of that account but not the owner. I tried to add a managed enterprise to MobiControl using the Enterprise Bindings -> Managed Enterprise controls, which opens Google's Managed Enterprise enrolment page. Clicking 'Get started' turned out to be a mistake because it created a *new* developer account inside my Google account. I then had 2 developer accounts in my Google account, one which I own (the new one) and one which I don't (the one containing our app). And deleting that new account was non-trivial as it involved reaching out to Google support. Do I have to be the *owner* of a Google Developer account rather than just an administrator in order to bind it to the MobiControl? Or is there some other way to bind an existing developer account to MobiControl? Thanks!
Hello ! I want to have an icon on the desktop that allows the user to clear the cache of SOTI Surf. Is it possible to add an icon to the lock screen using the command "sendinfo net.soti.action.surf clearcache" My device is an Zebra MC93 Android 11 and i use Enterprise Home Screen for lock down. Any help would be greatly appreciated. Thanks Mat
Hi We have Honeywell CK65 devices in use at a customer. The devices are Android Enterprise enrolledAt the same time we have updated the OS of the devices from HON660-R-92.00.09-(0081) to HON660-R-92.00.11-(0096).Next Soti from 15.6.1 to 15.6.3Xsight from 4.2.1 to 4.3.1and the MCAgent from 15.3.4 to 15.4.1 After the update I do not see the pin input via RemotControl. I can enter it and press enter and it works but the display is just black. In the forum of Honeywell I found the following:https://support.honeywellaidc.com/s/article/Android-11-pin-unlock-keypad-is-not-visible-during-remote-control Do you know this?Thanks
Hello, I am attempting to access Admin Mode while configured with a Single App mode (Soti Surf) but the prompt is not appearing. I have attempted to follow https://discussions.soti.net/articles/administrator-mode-gesture-on-single-app-mode-is-too-complex with no success. The device is a Samsung Galaxy Tab A8 running agent version 15.4.1.1003
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