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I'm on soti v15 have mc9300s they both have been upgraded to Android 10, security patch level dec5, 2020 both are in same lockdown profile the one setup on Monday has a newer soti agent downloaded, agent 14.4.0 build while in lockdown this one only shows the "back" button on the bottom of screen the other mc9300 that has agent 14.4.3.1074 shows all three buttons back button, home and recents that's the only difference in these two devices I can tell so it appears that the newer agent broke the displaying of all three buttons on the bottom of the lockdown screen? has anyone seen this happen, as I need them back update: maybe I'm wrong now the other device with the newer soti agent is doing the same thing: I had used this command to turn lockdown off to view settings and the on command to turn lockdown back on notify kiosk off notify kiosk on now both only show the left arrow key at the bottom of the lockdown screen and now my power button on both these devices does nothing, I use to press and hold and it would give me option t restart, etc why would using the notify kiosk off and then back on cause the buttons on the bottom of lockdown to go away on the unit that was displaying them? after a reboot of both devices, the power button is working ok now as expected
Hello. Our customer is using a couple of Zebra TC52 and do not wan't to to use Gboard while scanning. They don't want it to popup because it will disable a good part of the screen. I solved it by installing Mobicontrol as soft input and then alternate between them in the bottom right corner of the screen. They need Gboard for login and in rare situations. But I want to automate this via StageNow and deliver it via Mobicontrol. To do that I need a Bundle ID for Mobicontrol Keyboard Gboard - com.google.android.inputmethod.latin Mobicontrol Soft Input - ? Example <characteristic type="InputMethodDetails"> <parm name="InputMethodOption" value="4" /> <parm name="InputMethodPackageName" value="com.google.android.inputmethod.latin" /> <parm name="InputMethodClassName" value="com.android.inputmethod.latin.LatinIME" /> </characteristic> BRPelle
Hi All, from time to time i have devices that pull their profile / app updates etc. whilst being in use i.e. using wlan or lte , although profile installation is set to ethernet / lan only. Is this corellated to the device update schedule, so is mobicontrol only taking into account the latest known status of the device and not doing a check-in before trying to install the profile? I hope someone can point me in the right direction.
Hi, We got different terminals with Android 8 in the factory and they actually only display in the notification bar the icon of the battery but no his %, i try to find how to configure via StageNow or SOTI that parameter to evade configure the terminals one by one but i cannot find how to make it. Someone know how i can do it?
With the SOTI Apps permissions checked in the add device rule is there a way on Android 10 devices to send a script to auto accept those permissions? I'm enrolling Samsung SM-T307U devices and I am curious if there is any new development on this? Below is a reference to recent thread I read about this same topic for more context. https://discussions.soti.net/thread/permissions-2/
If I'm holding the device in my hand and was able to swipe up and the "administrator" and "refresh" button would appear while locked down. Then I would be able to put in the admin password and unlock the device for troubleshooting I can do remotely by pressing the "page up" button It appears after upgrading to Android OS 10 Now I can't unlock the device while in hand, when I swipe up nothing happens I've looked over my profile but can't find anything as of yet My lockdown settings are: Lockdown type: Native with "system information and recents button enabled why can't I swipe up on this device and unlock but when remote controlled I can use page up? thanks
Hi ! i try to enroll Zebra MC93 with Android 10 in my SotiMobicontrol console. My console version is 13.4 I create a rule in console When i start my Zebra, i add "afw#mobicontrol" account to set agent on the gun. When i put my Enrollment ID, it'doesn't work, i got this message "Enrollment Failed, Please retry or contact your system administrator." Nedd help
Hi, We have an app requiring an update of Google Play Services, but have no managed google play account on the device. Is their a way to administratively solve the google play services update i.e. install apk directly, pushing dummy gmail account etc..? Thanks!
Hi All, We've recently decided to move towards Soti and are currently preparing the environment but we're wondering if we can use a service account to setup managed enterprise? Walking through the bindings it seems the only possibility is by adding it through the Google authentication screen but service accounts aren't accepted there. I would like to prevent we need to create a separate account outside of our Google Enterprise environment to get this working? Reason for the managed enterprise binding is the dedicated devices we want to provision with some public and private play store apps which reside in the organisations Google Enterprise play store.
Hello, we have a problem with phone calls that are launched through our sos app. In case of an alarm, there is an option to automatically call a predefined number for the first response to the victim. We used this feature many times before with other devices also in kiosk mode. The only difference to the device right now is that the current one is enrolled with android enterprise and not with andoid plus like the others before. It seems like the problem lies within kiosk mode because when I'm on the standard android home screen and launch the app the automatic call works perfectly fine again. Then switching to kiosk mode again and doing the exact same thing, the phone call doesn't work. I've noticed that the alarm sound (siren) during the alarm is interrupted 10 sec after the start of the alarm. The same thing happens when the call is started out of kiosk mode. So it seems like it's getting canceled by kiosk. Any ideas whats the problem here? OS Version is android 9, device type and manufacturer is i.safe Mobile IS330.1 Mobicontrol Version is 15.2.4.1138
Can anyone confirm any recent changes to Android Enterprise enrollment for Zebra devices? Maybe I missed something somewhere, but I just AE-enrolled a Zebra TC52 and never got prompted to enable "Modify system settings" or "Notification Access". When I compare devices two devices, one previously enrolled (i.e. months ago) vs today I notice some differences and consequences. Bad Device - New Enrollment Supported APIs Zebra RC Work Managed Device Android Zebra EMDK Plugin Version NOT INSTALLED Prompted on Device to Start Remote Control Session Good Device - Old Enrollment Supported APIs RC Virtual Display Work Managed Device Android Zebra EMDK Android Plus 1.6 Plugin Version 1.6.0.102 Everything else about the devices is identical. Looks like the issue is the plugin is failing to install during enrollment.
Is there a way to block an entire web domain rather than just a single URL? I have had success blocking a single URL in the Web Filter, but not entire domains. Running: Android Enterprise Zebra TC77 MobiControl 14.1 Thanks, Jim
Hi, Our on-premise server is still running on a SHA1 root certificate. Since Android 10 and higher must use a SHA2 certificate, we have to generate a new certificate. I need information on what the best situation is to change the root certificate without causing problems with the existing devices that are already enrolled. How would this work?
Hi Soti Support Forum 1. I want to use PIN Code Lock screen Only and Disable Fingerprint Secure Lockscreen or other lock screen choice. How to do? 2. How to Get Device Pinlocked, can I? 3. Why Smartphone Mobile has been offline, Althrough SIM CARD have been inserted, So, I can not disable passcode from SOTI Web console. Device Samsung A20s Androind Enterprise version 10 SOTI Device Agent version 14.4.3 SOTI Server Version: 15.0.2.1049
Hi, during Android enterprise enrollment and it stuck on pendrin actions (google account , competing configuration for your work profile) does there any way to bypass it>
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