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I'm trying to verify something - I was told by my account manager at SOTI (who is currently AWOL, so I guess I don't know who my current SOTI account manager is now) that it's possible to use both a managed Apple ID and a regular Apple ID simultaneously on a device. The reason why we want this is because we have a lot of turnover in the company and the Executive wants users to be able to use their phone for both work and personal. So, we're constantly setting up phones for users, only for them to be done in 3 months and then having to wipe and reset the phone for a new user. However, users will sometimes change their Apple ID passwords and device passcodes and not provide them, leaving us stuck with a phone that can't be reused for another user without some trickery. We haven't figured out how to forcibly remove an Apple ID from a SOTI assigned phone. Did I mention that we never got properly onboarded? Their support documentation is also atrocious. Yeah, I'm not impressed with SOTI support right now. Anyway, if I sign into a device with a Managed Apple ID, that part works fine. But if I try to sign into App Store with a personal Apple ID, it boots the Managed Apple ID off and takes over iCloud. Sigh. So, was my previous account manager lying or incorrect? Is this actually not possible? Any advice here would be appreciated!
I have an issue with a newly enrolled DataLogic Skorpio X5 device, enrolled to Mobicontrol in Device Owner mode, with a Managed Google Play account. The issue is that Google Chrome is not available from the main menu of the device. I have added an App Policy with the Chrome browser, and when I go to Google Play on the device, I can see that it repeatedly tries to install Google Chrome, but fails at the "installing" state. I have previously had an Application Run Control installed on the device, that by accident blocked Google Chrome, but even after removing that profile it is not working. Any suggestions what to do?
Hello,Our android terminals do not appear in the soti console, but they are present in the enrollment server logs, We tried with a "classic" version and an enterprise version of Android without success. Console version : Version: 15.1.2.1035 Can you help us?Thanks !
I'm upgrading a VC80X from Nougat to Oreo using a file sync rule and when it reboots Mobicontrol is no longer installed. I have to reenroll it. I tried updating the agent first but I get the same results. Any suggestions? I'm also fairly new at this thanks!
Im enrolling Android Enterprise - Work Managed and was wondering what the communities opinion was for configuration best practice. Say for example I want some feature controls, set a wallpaper, wifi etc and also add some applications from manage google play, some enterprise applications and a package. Would you place all profile items into a single profile, or break them down into separate profiles? Similarly would you place all applications and packages into a single app policy, or break those down into separate ones? Finally, would you add all of the above to a single device group, or build them up using some kind of hierarchical device group structure which then inherits its parent profile/policy ?
Currently running a trial of SOTI Identity and SOTI MobiControl, trying to configure Shared Device mode on Android and have the following setup: Profiles: Android Profile: Lockdown (Restrictions), Authentication (Security)Device Groups: My Company (Advanced Configuration - Shared Device): All options selected The issue is we cannot add in groups from SOTI Identity, when adding a group in the Shared Device window, selecting SOTI Identity as the Identity Provider and searching for group names set up in SOTI Identity the text box is unable to return any of those group names. Also any random string of text entered allows that group to be added. Can anyone shed some light on how this is meant to work?
Hi everyone, I have an issue with the file sync. Orignally, we started with a on prem DS/MS server (001). Later we added a second DS server (002) in a DMZ zone to enroll and keep connection with devices of campus. Now I notice that the file sync rule doesn"t work anymore. Device is connecting to the server in DMZ and tries to download a file from \\onpremserver\FileSync\.... => DMZ server is saying that it not able to find the share. Seems logical, file is on the on prem serve and not on de DMZ server. So how can I now push a file? Create the share(s) on the DMZ server an edit the file sync rule or ....
Hello, i was trying to set SOTI Surf as the default browser. But somehow it is not working. I used the commands from the documentary: set_default_browser net.soti.surf/net.soti.surf.ui.activities.SplashActivity But nothing happens... Samsung Device (SM-P610)MC Agent v15.1.5SOTI Surf v15.5.1 Here is the link to the article:https://discussions.soti.net/articles/soti-surf-as-default-browser Am i doing something wrong? Does it work for anyone?
Hi Is there a way to clear soti surf cache when use launches SURF from Lockdown ? If foudn an article describing to use this : sendinfo net.soti.action.surf clearcache BUT how can I attach this sendinfo command to the lockdown item launching SURF ? thx.
Hallo everyone I have a bunch of questions, and i dont want to make like 10 Posts so here we go: Device Kind: Android Enterprise / Galaxy XCover Pro Android Version: 11 Agent Version: 15.1.5.1049 I can't disable the back button, I can however disable every other button in the Android navbar, why? For context: I don't want someone to go back on a WebApp. I wanted to use the "single app mode" in lockdown when i go back to the lockdown screen it shows a missing permission (draw over other apps) warning. It seems to work but looks extremly ugly and the permission was already given at the beginning. Since that didn't work i tried to use a setInterval in a template to make it just launch that one app and the draw over other apps warning disappeared but when i go back it seem to sometimes not execute the setInterval which was set to 1000 ms, leading users to be in the lockdown homescreen which I don't want. Also happens with single app mode enabled. I can't manage some settings like display > navbar or changing XCover buttons. Which leads to manually changing those settings on every phone. SOTI seems to only allow 1 lockscreen profile as soon as i make a second one i can't access admin mode. why? Should i make like 20 accounts now for ever department? Screen timeout doesn't work. I changed it in athentication to 99 minutes it turns off in 2 minutes. How can I reset Soti Surf with a tap on the home button? there is an option which let's me delete cookies when I restart the app but how do i actually restart the app on lockdown mode? I could use the recents button but that seems really glitchy and unintuitive in lockdown mode and i want to disable the back button, besides tapping the back button about 20 times seems even worse. And last question: Where can I send my bill for debugging?
As part of my demo/evaluation of Mobicontrol, I setup the base required apps for our company for each device type and enrolled a macOS and a Windows device. Since then, on the Mac, several times a day one of the required base apps (Zoom) get's (re)installed. None of the other required apps have shown any indication of this same behavior on either device. On a whim, I tried removing my existing install of the app and let Mobicontrol reinstall it. However, it unfortunately continues to install the app several times a day. Has anyone experienced a similar issue, or have advice as to where I could look to determine why this is repeatedly being installed. I tried checking the Mobicontrol logs that are available, but I couldn't find any telling information.
Hi, Honeywell CT60 with Android 9 - Enrolled with Android Enterprise as Work Managed Device Mobicontrol Version: 15.5.0.1021 Agent: 15.1.5.1049 We have set up a new ADCS-SCEP server in the background, which should simplify the distribution of certificates in the future for the use of the WIFI With one profile we distribute both "Certificates" and "Authentication". The template was created accordingly with new credentials, addresses, etc. After assigning, nothing happens on the device and the log says: Authentication configuration installed. Device configuration failed (error generating certificate from template 3) Device configuration failed ([certificates] Configuration failed to apply). On an Android Enterprise Zebra MC33 with Android 8.10, this profile is working fine. I have attached some pictures. Is there a known problem with Honeywell devices? How can we solve the problem? Best regards Maik
Good morning community!This is intended to ask for your help with the following; Profiles > In the profile settings, the Lockdown option, in the Templates module there are the options to customize the kiosks. Here, the question that arises is when importing images, if I already have images loaded, is it possible to download them or manage them as a File Manager? If I import a new image, why is it not saved in the existing images and is added directly to the lines of code? Thanks for support!
Hi Community considering that the option Script:// is not anymore available on LockDown. How is it possible to create LockDown shortcut to launch a script ?
Hi everyone, since there's no possibility to configure native VPN on Work Profile devices (COPE), we let the users configure their VPN settings on their own. We are pushing a device certificate via MobiControl. On fully managed (COBO) devices, the user is able to select this certificate in the VPN settings. Unfortunately, the user cannot do this on COPE devices, because the work profile has its own certificate store where the user doesn't have access to. Does anybody know how we can solve this problem?
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