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Hello all, I have On-Prem Version 2024.1.0.1052 currently. We are having issues where some of our admins will get kicked out of the Web Console Session due to time out and won't be allowed back in for a decent amount of time. Has anyone seen that? Any ideas to fix?
Hi, I have read almost every thread/discussion for opening PDF files here. But I'm still not able to open PDF files from within our main custom app. When custom app .apk is installed on clean tablet (without SOTI), the app is able to download requested pdf from our server and when I try to open the file, pop-up is displayed offering to choose between two apps: Browser and Samsung notes. Then the file is dipslayed. When SOTI is installed, clicking on the downloaded file does not bring any responce. It does not matter if i'm in user or admin mode. Our profiles for these tablets have lockdown. The com.google.android.apps.pdfviewer is added (Launch://com.google.android.apps.pdfviewer) to the lockdown, and I'm able to open all .pdf files from Library. Also if I upload the same pdf files (the ones I download within the custom app) the same google pdf viewer is used when I try to open the files from Download folder in file manager and files are displayed. SO, the files are OK, I think the Lockdown configuration is OK. What is bugging me is that on clean tablet the app is offering to open the files with Browser or Samsung notes, not with the PDF viewer. Is it possible that the app is not programed right? That the click action is sending the wrong "message" to the Android OS? I don't know nothing about Android coding, so my questions are pure speculation... Or I really miss some in debth setting in Lockdown configuration? Our environment: Tablets: SAMSUNG-SM-T545, Android 11 Agent Version 15.0.1.1051 Self hosted SOTI mobicontrol v. 15.5.0.1021
Hello, I I need to automatically set an app as "device admin" / activate device admin APP during enrollment. OS: android 9 Enrollement type: classic Device: honeywell CT60 Do you have a script and or method for that ? Thanks,
For context: we're setting up a workflow wherein we install a package using a custom attribute's value set to a version number. After testing on a few devices, we'll set a "default" version at the root Group level, so all devices will get the newest version. Once that's done, we'll want to clear out the custom attribute on the test devices, so they inherit from the "default" version once again. That would give us a clean testbed for future upgrades. I'm looking for a way to find all devices that have the custom attribute set directly, not inherited from a group. But I don't see a way to query this from the console, or from the API, or even in the database directly. Any advice?
Hi, We're using Datalogic Memor 35 devices and are trying to grant BIND_NOTIFICATION_LISTENER_SERVICE permission to a specific app. The Datalogic plugin is installed with the latest version. We've tried all kinds of variations of this script: request_appops_permission android.permission.BIND_NOTIFICATION_LISTENER_SERVICE allow <packageName> With and without android.permission prefix, as a standalone script to device or as post-install script on that package, with lockdown and without lockdown configured, with and without insideagent prefix. The SOTI MobiControl agent does have that specific permission but for some reason our app cannot receive that permission delegated by the SOTI agent. We do see that the OS recognizes the app as option for this permission; as we can grant it manually via settings outside lockdown mode. Version: 2025.0.2.1059 Any help is appreciated. Kind regards, Jeroen
When starting the remote control on ZEBRA TC58, only 1/4 of the screen is displayed. Mostly it is the top left corner. Does anyone have a solution for this or know why this is occuring? I know a workaround for this, but i was wondering if anyone could help me fix this.Model: TC58Agent Version: 2025.1.0.1126
On a TC78 (Android 11) Screen Cast working very intermittently on Cellular. We are having issues doing a remote connection to our cellular devices in Soti, they show online but when I try to connect to one the remote screen comes up and then closes or freezes and then goes offline. Then the device in SOTI appears offline, it comes back online in SOTI and I try to connect again and same issue. This was working and today it is not so I have no way to support these devcies remotely.
I'm hoping someone can help me with this example script to be used as pre-install script in package studio to give the users a choise to click install when I update an app I want to know where I should put in the bundleID or package name. We can say that I want this to be used on soti surf (net.soti.surf). #!/usr/bin/env jsvar FIVE_MINUTES = 5 * 60 * 1000;var ONE_HOUR = 60 * 60 * 1000;var buttonLabels = ['Install now', 'Install in 5 minutes', 'Install in 1 hour']; if (isAppRunningInForeground('com.acme.importantapp')) { mobicontrol.message.createInfoDialog('Would you like to install ImportantApp?') .withButtons(buttonLabels[0], buttonLabels[1], buttonLabels[2]) .withCallback(onConfirm).show();} function onConfirm(result) { if (result.buttonIndex != null) { switch (buttonLabels[result.buttonIndex]) { case 'Install now': installImportantPcg(); break; case 'Install in 5 minutes': setTimeout(installImportantPcg, FIVE_MINUTES); break; case 'Install in 1 hour': setTimeout(installImportantPcg, ONE_HOUR); break; } }} function installImportantPcg() { // Do nothing - the normal return from the script will launch the package installation} function isAppRunningInForeground(app) { return mobicontrol.app.foregroundActivities.filter(activity => activity.packageName == app).length > 0;}
Hello everyone, we have a Problem to deploy an app by the Enterprise Appstore in combination with AppConfig. We have an App Policie which are installing the Cisco AnyConnect Client on the devices. The App Policie upload the APK to the Xtrem Hub and the devices are installing the app as it should be, "but" the configured APP Config are missing. Devices which are installing the App over the deployment server are installing the app too, but with the correct app config. Is there a option that all devices are installing the app over the dp server and not from the xtrem hub, and why the xtrem hub did not forward the app config. thx mark MC Version 2025.1 XTremHub Version 2025.1 Device Agent 2025.1
Hi all, We've recently purchased honor 9 tablets however on the database there are no plugins for it ? Does anyone know any that work with it, currently cannot remote control tablets.
Hi, We have several device groups based on what office the device is in. If the device change location/office, we would like to use device relocation so it automatically change device group in mobicontrol. Has anyone done this before, and can help us tell us the steps to do so?
I have a Unitech EA660 test device that as soon as I enroll it in Mobicontrol the scanner stops working. All the system apps disappear so I cannot even go in and start the USS scan engine to get the scanner to work. I am told that the latest plug-in should resolve this issue but it is not. I am working with Unitech and have a ticket in with Soti, just looking to see if anyone else out there has had this issue and gotten a solution while I wait. I have tried using Mobicontrol stage programmer per this article, adjusting the agent version and changing the system app line to true but it has not resolved the issue either. Device is running Android 13. Installing Android Enterprise with agent version 2025.1.0.1126 and plug in vesion 1.19.2.118.
I have 90 devices that need to change them to a different time zone, is there a way i can do all with a script? Or do i need to do them all 1 x 1?
Hi, I'm looking for the plugin 1.25.0.0. It automatically install on my Athesi EVM10A but not on the the same device EVM8A.Where can I find it?Thank you.Marco
Hi,is it possible to Update the SotiMobiControl Agent silent on the devices? I've Build a FileSync Rule with a script that isntall the Apk. But the user get's for few secounds a black screen, when the apk is updating. Is there an option to do this silent?Kind RegardsFranko
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