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Hi, i add a new profile to disable the system-update on android devices. But it doens't work. The devices get an error and i don't know what it is, because it is not specified.
Hi,When trying to add a device to soti it throws us this message: Enrollment failed. Please retry or contact your system AdmnistratorWe are using mobicontrol on version 2024, i am trying to add a device on a work mannaged profileThis device was previously added to mobicontrol, but it was deleted in soti.I have been addding devices to mobi with work mannaged profile without any problemThe devices are only connected through WiFi
Hi everyone, we are planning to migrate our Soti installation to the cloud, 20.000 + devices. Currently we have one MS server and 8 DP servers (4 DMZ / 4 internal). Has anyone done this before, what are your experiences with MobiControl in the cloud. Are there any restrictions? Thank you for your feedback Mark
Hello! i have google play store installed on all the tablets that the employees use. Is there any script i can use to force update a single app on google play store?
Hi,is it possible to delete the entire contents of a folder without deleting the folder itself using file mannager on devices with android 10.0We are having mobicontrol version 2024.1.2.1046We want to delete the contents of the folder located in the path /sdcard/pictures
I can't seem to find this information anywhere. The timestamp on the collected data rows, is that device time or server time?
Hi everyone, We are managing a fleet of Android devices (running android 11 and above) using SOTI MobiControl and are looking to enforce a security policy where only authorized devices can access a service exposed through our F5 firewall’s public IP address. The plan is to configure each device to send a unique identifier (such as Device ID, IMEI, or Serial Number) in a custom HTTP header with every request. The F5 will inspect this header and allow access only for devices with approved identifiers (using an iRule). We already had some iRules set up before Android 10 (Api level 29) when access to device Identifier was open.Is there any way to implement this? Thanks for the help.Kind Regards
Hello, I have migrated our SOTI Dbs (MobiControlDB, MobiControlDB_Archive, MobiControlDB_Signal, SotiAssist) from one dedicated DB-server to another DB-server. All on-prem.Old SQL: 2019New SQL: 2022 The problem now is that the "Mobicontrol Deployment Service" does not run properly. All other services are running smoothly. I can access the web console but I do not get any contact with any device. I have already ruled out any port errors. Everything works good again if I switch back to the old DB-server. Any help regarding this would be invaluable.
Hi, Is there any way via example custom attributes or custom data, to set 3 different values to an application?For example, the application (we install via MC) we have has 3 values that needs to be filled in at first start. One of the values is unique per device. Is there any way to automate this via SOTI MobiControl instead of manually having to enter this? The device is a Sunmi P2 Lite SE, Android Classic Thanks
Is anybody out there who has already done a successful integration of MobiControl into ServiceNow to retrieve device information via the REST-API?
Hello, I want to change my preference settings for remote control from plugin to web-based. When I change this setting and click save the settings don't change. Same goes for language too. Whenever I go back to the preferences the old settings are still in place.
Goodmorning, Since several weeks we have more and more TC52AX showing an error message while opening Datawedge. Datawedge will close immediately with the message "DataWedge is not compatible, please perform an upgrade". Agent Version 15.4.4.1063 OEM Version 13-22-18.00-TG-U02-STD-HEL-04 Datawedge version: 13.0.121 MX version: 13.4.0.21 Agent Version 2025.0.2.1045 Oem 13-35-25.00-TG-U00-STD-HEL-04 Datawedge version: 14.0.11 MX Version: 13.1.0.65
Hello all, I have On-Prem Version 2024.1.0.1052 currently. We are having issues where some of our admins will get kicked out of the Web Console Session due to time out and won't be allowed back in for a decent amount of time. Has anyone seen that? Any ideas to fix?
Hi, I have read almost every thread/discussion for opening PDF files here. But I'm still not able to open PDF files from within our main custom app. When custom app .apk is installed on clean tablet (without SOTI), the app is able to download requested pdf from our server and when I try to open the file, pop-up is displayed offering to choose between two apps: Browser and Samsung notes. Then the file is dipslayed. When SOTI is installed, clicking on the downloaded file does not bring any responce. It does not matter if i'm in user or admin mode. Our profiles for these tablets have lockdown. The com.google.android.apps.pdfviewer is added (Launch://com.google.android.apps.pdfviewer) to the lockdown, and I'm able to open all .pdf files from Library. Also if I upload the same pdf files (the ones I download within the custom app) the same google pdf viewer is used when I try to open the files from Download folder in file manager and files are displayed. SO, the files are OK, I think the Lockdown configuration is OK. What is bugging me is that on clean tablet the app is offering to open the files with Browser or Samsung notes, not with the PDF viewer. Is it possible that the app is not programed right? That the click action is sending the wrong "message" to the Android OS? I don't know nothing about Android coding, so my questions are pure speculation... Or I really miss some in debth setting in Lockdown configuration? Our environment: Tablets: SAMSUNG-SM-T545, Android 11 Agent Version 15.0.1.1051 Self hosted SOTI mobicontrol v. 15.5.0.1021
Hello, I I need to automatically set an app as "device admin" / activate device admin APP during enrollment. OS: android 9 Enrollement type: classic Device: honeywell CT60 Do you have a script and or method for that ? Thanks,
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