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Hello, After the update we found this strange log: 2021-03-11 17:31:50,290 (0x00000908) [ERROR] [CMyService::ServiceMain] Error starting Deployment Server Extensions: Newtonsoft.Json.JsonReaderException: Input string '697CDE57CF56FBC5049CDE5FBC18E7CD168FCC48FB46F9955F96D319F358E98133A8E939C077CDB925AAAF71844AD8ED2DF5AF7D8E3A9FAB739AE52ED37AD3E646C99617F42982DB03E69E78A81BB5935CD3D71FB803A3945493DF64A52BB29B61E2AB6187319EA368E0A34F832B82B66BF2B127C4369DB274B3FF58852F95A1880A40D734902E648E1B44DF2A98475E8A04428A6CC62D1D9F0A51816BAA072F' is not a valid number. Path '', line 1, position 320. at Newtonsoft.Json.JsonTextReader.ParseReadNumber(ReadType readType, Char firstChar, Int32 initialPosition) at Newtonsoft.Json.JsonTextReader.ParseValue() at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter) at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent) at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType) at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings) at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings) at Soti.MobiControl.Settings.SerializationHelper.GetDeserializeObject[T](String serializedValue) at Soti.MobiControl.Settings.SettingsService.Decrypt(String encryptedSetting) at Soti.MobiControl.Settings.SettingsService.GetSetting[T](String feature, String setting, CachingOptions cachingOptions, ObfuscationOption obfuscationOption, T defaultValue) at Soti.MobiControl.CoreFeatures.Implementation.GlobalProxy.ProxySettingManagementService.GetProxySetting() at Soti.MobiControl.CoreFeatures.Implementation.GlobalProxy.ProxyService.UpdateGlobalProxy() at Soti.MobiControl.DeploymentServerExtensions.DeploymentServerExtensionsHost.Start() at CMyService.ServiceMain(CMyService* , UInt32 dwArgc, Char** lpszArgv) and from here there is no way to get the "Deployment Server/Deployment Server Extensions & Managment Service" in a "running state".
Hello, could you please help me. I just setup on my test server file sync where I would like to copy lifeguard update to Zebra MC33 and run it with post script. Problem is that when I press file sync on device - Mobicontrol agent on scanner goes to offline/online/offline...and nothing happend (no file is copied to the sdcard folder) :-/. It isnt working automaticaly or by manual push. Thank you
no remote tab on a few of these only thing I'm seeing is: supported APIs: RC Error, Work Managed Device, Android Zebra EMDK, Android Plus 1.6 I have not got the device so I haven't tried to restart yet soti v 15.01
no remote tab on a few of these only thing I'm seeing is: supported APIs: RC Error, Work Managed Device, Android Zebra EMDK, Android Plus 1.6 I have not got the device so I haven't tried to restart yet soti v 15.01
Is it possible for me to disable airplane mode on my Samsung Galaxy devices enrolled through Android Enterprise? I don't see the option in my Kiosk settings. I am running Mobicontrol v 14.2.2.1170
I was wondering if it is possible to disable the daily board function during enrollment on my Samsung Galaxy devices? I am enrolling them through Android Enterprise with a managed Google Play account.
what would be the best way to run this script and ensure once set it doesn't default back to 100? I run the scrip from the shell on one device remotely: sendinfo net.soti.action.surf BROWSERZOOMLEVEL 170 so can I setup a script to run daily or once is enough? would it ever default back to 100 or can I use a policy in surf to set, I didn't see on as of ye Thanks should I run using a "script"
Example: 1. Delete the app 2. App Catalog still shows install 3. Click on it and it re-installs/or doesn't (hit or miss)
Hi All, I am currently trying to configure a Spectralink Versity 9540 with an app which pushes notifications from a nursecall system to the phone. Currently the app is functioning correctly outside of lockdown mode, but when we put the phone into lockdown mode all sounds from the app are silent. As this is a critical system that is meant to notify users this is not ideal. We have tried both Native lockdown and Activity suppression, and neither will allow notification sounds to come through. The App is an .apk package we have uploaded to the phone, which could be part of the problem. It is not available on the google play store. Any help or advice would be appreciated, thank you.
Bear with me on this one.... I am having issues connecting to certain Samsung Devices that are at a specific Agent Version or above; First issue is that the Remote Access icon has changed on some of these from "Remote Control" to "Remote View" Agent Version 14.4.3.1074 Model SM-T515 - Has Remote Control - Allows connection Agent Version 14.4.5.1033 Model SM-T835 - Has Remote View - Does not allow connection Agent Version 14.4.4.1051 Model SM-T515 - Has Remote Control - Allows connection Agent Version 14.4.3.1074 Model SM-T835 - Has Remote View - Does not allow connection Agent Version 14.3.3.1038 Model SM-T835 - Has Remote Control - Allows connection Agent Version 14.4.1.1064 Model SM-T835 - Has Remote View - Does not allow connection All have Android Version 10 My question is why do they T835s that are at a higher Agent Version of 14.3.3.1038 (seemingly at 14.4...onwards) have "Remote View" icon which doesn't work, and how do I change it back to the "Remote Control" icon that works. I have been speaking to Soti Support but they are not sure and I need this fixing to remotely support users!
Hi I have used the .cmd method, script below, but had the off/on all in one file, this worked fine turning off and back on the WIFI, Bluetooth but when I tried with mobile data I received a log entry Script command is not supported by device (setmobiledata) so the setmobiledata 0 does not seem to work. This is on a Honeywell EDA51 on Android Enterprise and carrier O2? setradioenable bt 0setradioenable wifi 0setradioenable phone 0setmobiledata 0setradioenable bt 1setradioenable wifi 1setradioenable phone 1setmobiledata 1 Reading the help it says Note: These settings may conflict with device feature control, and settings are non-restrictive and non-persistent. Not sure where to look for this
I am trying to enroll a Samsung x cover pro 2 via afw but once I enter my enrollment id into mobicontrol. I will get: Enrollment Failed. Please retry or contact your system administrator. I have tried enterprise and plus with the same result have also tried both google play install and from the website. I believe it has something to do with Knox as I never have this issues with my zebra's only with Samsung's and only every once and a while. Currently on V14.1.8.1064
Hello, I've managed to execute / run a file with: File://%sdcard%/servers.2xc In lockdown items, Having the file in the root of sdcard ofcourse. But it requests which app it wants to use: Is there a way to choose a package file without the request?Devices are Android 10 enrolled as device owner.CK65 - honeywell.
The device was stolen and a Wipe action was initiated while it was offline. A few hours later the device was recovered and remains offline. Is there any way to cancel the Wipe action?
I'm having trouble getting the web-based remote control working on MobiControl Whenever you try to connect with HTML, the navigator goes to the login page of the WebConsole. If I try to login, the cicle keeps spinning but it never logs or shows an error. I have installed SOTI Assist version 3.0 and am running MobiControl 15.2 I have checked the following in this file <SA Install folder>/Server/Config/RestAPI.config --> MobiControl Rest API URL and it matches my FQDN I have checked the "SOTI assist server" URL in the Global settings of my web console and it matches my FQDN as well Any suggestions on what to try next?
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