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Hello everyone, I have a problem with the automatic enrollment via the Apple Business Mangaer. We are currently running on Soti 2024.01. We have bought an iPad which is provided via the ABM and the correct server for Mobicontrol is also stored there. But now the device is not displayed. I have already tested the sync function and checked everything again to see if one of the connections is not configured correctly. Does anyone have any idea why I can't see the iPad in Mobicontrol? If you need more information, I will of course send it to you. Translated with DeepL.com (free version)
Hi,i played around with API function /devicegroups I tried PUT and DELETE /devicegroups/{path}/customAttributes/{customAttributeId} Problem is that only free or new devices are affected, devices with edited Values will not get touched. Swagger Page on DELETE:Clears a custom attribute value for a single device group identified by its reference ID (recommended) or path. Requires the caller be granted the "Edit Custom Attribute Values" permission for the specified device group. Is there a way to get this work on all devices like the documentation says. Thanks for some infos about that
After our POC, we went from the temporary accounts to our corporate account for the enterprise binding for Managed Enterprise. I see where it allows me to change the bindings on the devices, and I have changed the bindings in the enrollment objects. Question is, when I go to the 'Apps' page, and add a new app, all of the current apps are under the old binding and there is nothing under the new one. Do I have to add all the existing applications under the new binding?
Hello, we are operating a fleet of Zebra TC56 devices with our Soti MobiControl WebConsole. One of our service technicians got a little bit overly initiative and upgraded the agents on some of the devices to a 2024.1 version. The rest of the devices run on the 15.1 version with no problems. While most of the devices with the upgraded agent are fine, some are experiencing compatibility issues, such as black screen in kiosk mode. Is it possible to downgrade the agent version on the devices remotely from the webconsole? Thank You.
My Soti MobiControl WebConsole is very slow after update. Is there anything i need to do this is completely un-useable.
Is there a way to delete the 3rd-party app installed on the device using a profile (where the app package was added to the profile)? When I delete the device from SOTI, the app remains. I would like to know if it's possible to automatically delete the app after deleting the device.
Hello! What does this mean? Was the agent online or not? I can't get the device online.
I just started to work with a TC78, have it enrolled in SOTI, can see it; however, I am not able to remote into it. I checked the SOTI permissions on the device and everything is set correctly. Any Suggestions?
Hi All, I'm trying to enroll the ELO backpack ES00I4 running Android 10 in SOTI Mobicontrol.Manually installing the MobiControl and using the enrollment ID results in setting up the ELO device as "work profile". But I want to enroll the device as "work managed".I also tried creating a QR code, but it seems that the Elo backpack doesn't support enrollment through QR code I can't seem to figure out how to enroll this device. Anybody experience with this?
I created this package to manage a custom APK from a vendor. I have added a second version successfully, however I need to add another version and the EDIT button is now missing. Is there a setting I am missing, the other packages are all editable.
We were given an APK by a vender to install on our TC77/78's. I created a Lockdown Profile like we have for all of our apps. In the feature controls I validated that "Allow Installation from Unknown Sources" was turned on. When I open the app from the Lockdown screen it wants me to set permissions, I click Set Permissions but then kicks me back to the lock screen. I can go into Admin mode and set the permissions and can launch the app from there but when I go back to User Mode but am not able to launch the app as it keeps asking to set the "Allow Installation from Unknown Sources" and then keeps kicking me back to the lock home screen. What am I missing?
We are converting all of our zebra devices to SOTI from Intune (yay). We have setup a lock screen and authentication. During the install we keep getting requests for the user to allow MobiControl some permissions. Modify System Settings Device & app notifications In order to do this, the user would have to exit the lock screen, which would require the admin password, which sort of defeats the entire purpose of the lock screen. Many of our warehouses do not have any local IT support so we are stuck enrolling devices only when a remote SOTI admin is handy. There is a script command 'afw_set_permission_policy grant' which seems to work. However it is always the last thing to be installed and only after someone has intervened and set the above permissions. Is there a way around this? Can the script be set someone to be the first thing installed, or another way to eliminate these permissions to be required? Thanks.
Currently, we have two messaging applications that will only alert if a message is sent when either in admin mode, application is open, or if we allow the status bar expansion. We don't want to allow the status bar expansion since users could inadvertantly disable wifi or change settings. Is there a way to enable the sound notifications while still locking down the status bar? We are using Zebra TC52 devices with Andriod 8.1. Any help would be appreciated. Thanks
It is possible with active KIOSK Mode that the User can change settings on the Device (without a restriction of MobiControl agent), as the user would be in the "system Preferences" menu. What i can see is the affected Version from the Playstore : 45.2.19-29 [0] [PR] 732221263 With the Version 45.2.19-31 [0] [PR] 732221263 is the option not available. How to reproduce with Playstore Version 45.2.19-29 Open Playstore Tab on the User icon (right top) Go to Settings Expand the menu "General" Tab on "Notification Settings" Tab on "Account" Then you see on the Right top Side the "magnifying glass" Klick on it Then you can search and do many device configuration , when you know for what you need to search. Like wifi changes or other Settings on the Device MC Version 2024.1.2 & 2025.0.2 Device Agent : 2025.0.4.1100 When i go into the Playstore and klick "Update Play Store" it says "Google Play Store is up to Date" , when i enroll a new Devcie it is installing the Version "45.2.19-31" and all is fine. Actually my only idea is to: Install the Playstore update manually on the Devices Reomve the Playstore from the Kiosk Screen Has someone of you faced the same issue, or ideas ?
My company is changing DNS server IP addresses for my environment and I'm trying to figure out whether I can use SOTI to push the change to my devices (CK3x, CK65 and CN80) or will i have to touch each one. Any thoughts ? Thanks in advance.
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