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If I'm holding the device in my hand and was able to swipe up and the "administrator" and "refresh" button would appear while locked down. Then I would be able to put in the admin password and unlock the device for troubleshooting I can do remotely by pressing the "page up" button It appears after upgrading to Android OS 10 Now I can't unlock the device while in hand, when I swipe up nothing happens I've looked over my profile but can't find anything as of yet My lockdown settings are: Lockdown type: Native with "system information and recents button enabled why can't I swipe up on this device and unlock but when remote controlled I can use page up? thanks
Hi ! i try to enroll Zebra MC93 with Android 10 in my SotiMobicontrol console. My console version is 13.4 I create a rule in console When i start my Zebra, i add "afw#mobicontrol" account to set agent on the gun. When i put my Enrollment ID, it'doesn't work, i got this message "Enrollment Failed, Please retry or contact your system administrator." Nedd help
Hello, MobiControl version: 14.4.7 Device OS : Windows Mobile/CE / Desktop We would like to update our Windows 2008 Server to a 2016 version. For internal reasons we prefer to install the new OS completely without using the upgrading path (2008 -> 2012 -> 2016). We will therefore reinstall / reconfigure the server as it is currently (IP address, machine name, network configuration, etc.). Questions : 1. Is there any risk of encountering a problem with the registration key when reinstalling MobiControl (example message: the registration code is already used by another instance)? 2. How will certificates be re-imported into the new MC Admin? Because with a new installation, MobiControl will automatically install a Root Certificate in SHA2 and we will have to modify the Root Certificate to import the one we are currently using (SHA1) and that all our devices know. When exporting, MobiControl seems to only export the public key. Will this be sufficient for the import? Should we export only the current Root Certificate and then import it and rebind it for all Certificate Bindings? Many thanks for all information. Best regards,
Hello , I uploaded some file with the file Synchronization rule into the Folder /sdcard/honeywell/autoinstall (to update the OEM version) , but now i would like to start the autoinstall with a script !! Can someone help me with this topic please . Thank you in advance. Best regards.
Hi, We have an app requiring an update of Google Play Services, but have no managed google play account on the device. Is their a way to administratively solve the google play services update i.e. install apk directly, pushing dummy gmail account etc..? Thanks!
Hello, could you please help me with this issue - Im still possible make just remote view not REMOTE CONTROL on this devices: Device make and model:Zebra MC33 OS type and version: Android version 8.1.0 Android Enterprise MC Web Console version: 15.3.0.6711 agent version: 14.4.3.1074 Detailed description of issue: Im trying to use remote control to our Zebra MC33 andriod flotila but without success, when I enroll device I get everytime Work profile and then Im not able make remote control just remote view. I also update OS to the and there is that info: OEM Version 02-32-04.00-OG-U00-STD Supported APIs Remote View, Work Profile I also made this steps: https://supportcommunity.zebra.com/s/article/Enable-SOTI-MobiControl-Remote-Control-for-Android-Enterprise-Device-Owner-AEDO-Mode?language=en_US - when I did that I get an update to system profile Supported APIs Remote View, Work Profile, Android Plus 1.6 But when I install profile I get on mobicontrol this msg: Please give notification accesspermission - but on click there isnt any interaction and all notifications are on. How I can get access to the REMOTE CONTROL? THank you
Hi All, We've recently decided to move towards Soti and are currently preparing the environment but we're wondering if we can use a service account to setup managed enterprise? Walking through the bindings it seems the only possibility is by adding it through the Google authentication screen but service accounts aren't accepted there. I would like to prevent we need to create a separate account outside of our Google Enterprise environment to get this working? Reason for the managed enterprise binding is the dedicated devices we want to provision with some public and private play store apps which reside in the organisations Google Enterprise play store.
Hello, we have a problem with phone calls that are launched through our sos app. In case of an alarm, there is an option to automatically call a predefined number for the first response to the victim. We used this feature many times before with other devices also in kiosk mode. The only difference to the device right now is that the current one is enrolled with android enterprise and not with andoid plus like the others before. It seems like the problem lies within kiosk mode because when I'm on the standard android home screen and launch the app the automatic call works perfectly fine again. Then switching to kiosk mode again and doing the exact same thing, the phone call doesn't work. I've noticed that the alarm sound (siren) during the alarm is interrupted 10 sec after the start of the alarm. The same thing happens when the call is started out of kiosk mode. So it seems like it's getting canceled by kiosk. Any ideas whats the problem here? OS Version is android 9, device type and manufacturer is i.safe Mobile IS330.1 Mobicontrol Version is 15.2.4.1138
Can anyone confirm any recent changes to Android Enterprise enrollment for Zebra devices? Maybe I missed something somewhere, but I just AE-enrolled a Zebra TC52 and never got prompted to enable "Modify system settings" or "Notification Access". When I compare devices two devices, one previously enrolled (i.e. months ago) vs today I notice some differences and consequences. Bad Device - New Enrollment Supported APIs Zebra RC Work Managed Device Android Zebra EMDK Plugin Version NOT INSTALLED Prompted on Device to Start Remote Control Session Good Device - Old Enrollment Supported APIs RC Virtual Display Work Managed Device Android Zebra EMDK Android Plus 1.6 Plugin Version 1.6.0.102 Everything else about the devices is identical. Looks like the issue is the plugin is failing to install during enrollment.
Good evening, we are running Server Version 15.1.3 We have over some iphone SE 2nd edition - iOS 14.2 We now use e sims but we have a problem with it. Before the change from Vodafone to Telekom and even with an actual physical Telekom sim card we would be able to see the telephone number in the device info. Now after the switch to e Sim we cant see the number anymore. We know the ICCID, the service provider but its somehow "annoying" to switch between systems to find the actual telephone number for a device. Is there something we can do to get back the telephone number? Kind regards
Is there a way to block an entire web domain rather than just a single URL? I have had success blocking a single URL in the Web Filter, but not entire domains. Running: Android Enterprise Zebra TC77 MobiControl 14.1 Thanks, Jim
Hi there!I have updated Mobicontrol to Version: 15.3.0.6711 and now Legacy view does not work, it only shows a blank screen. For example, when I choose Rules under Configurations, it should switch to Legacy view but only shows a blank or white screen. Please advise.
Hi, Our on-premise server is still running on a SHA1 root certificate. Since Android 10 and higher must use a SHA2 certificate, we have to generate a new certificate. I need information on what the best situation is to change the root certificate without causing problems with the existing devices that are already enrolled. How would this work?
We have a scenario where users will need to remove and reinstall an app on the iPhone. I was planning to use the app catalog webclip for this, however I am finding that the status of the apps does not update. For example, I have removed the app, but in the app catalog it still shows as installed and it's not possible to resinstall. Is it possible to force a refresh of this on the device? Is there another way to achieve this? We would like to keep the phones locked down as much as possible. I had hoped setting the app to mandatory would cause it to automatically reinstall after deletion but it doesn't seem to.
Hi Soti Support Forum 1. I want to use PIN Code Lock screen Only and Disable Fingerprint Secure Lockscreen or other lock screen choice. How to do? 2. How to Get Device Pinlocked, can I? 3. Why Smartphone Mobile has been offline, Althrough SIM CARD have been inserted, So, I can not disable passcode from SOTI Web console. Device Samsung A20s Androind Enterprise version 10 SOTI Device Agent version 14.4.3 SOTI Server Version: 15.0.2.1049
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