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Hi all, feels like this question is most probably asked similarly a thousend times, however I did not find an answer for my specific problem. My MobiControl Server is running in the Soti Cloud and my devices should be enrolled in a partially restricted WiFi.This WiFi can access the Soti Server with Port 443 and 5494. Once enrolled this works perfectly.If I try enrolling a new device, it fails during enrollment with "no internet connection", while it actually was able to download the agent => so standard Internet via 443 is possible. Are any other Ports needed during the enrollment process or does the device need to communicate to some other URL during enrollment and with wich Port?
On our installed Zebra TC78 devices running Android 11 (11-35-20.00-RG-U00-STD-ATH-04) I experience the following problem. Devices have a LockDown screen installed with an application which uses or wants to use the Chrome Browser. At first launch of Chrome this opens (com.android.chrome/org.chromium.chrome.browser.firstrun.FirstRunActivity) that remains in background thus can not be accepted by end-user. Is there a way to do 'Use without an Account' via SOTI Script or otherwise? Thanks in afvance for assistance.
Hi - Am I misunderstanding the location tab for iOS devices? I've set the settings on the device for Location services always on, Permissions for Mobi Control app Location to always but the locate options are still greyed out unless the app is in the forefront on the device. Does this not make the function useless? If I've lost the device and need to locate it I can't bring the app to the forefront. Thanks Sue
We have users assigned the Mobi Technicians role as we don't want them to have full Admin rights to the Console. Since we have moved to Mobi Control Cloud and assigned this permission, those users are not able to via Profiles. I contacted support and they said we have to open each profile and edit the permissions and add Mobi Technicians. We have hundreds of profiles as we use them for email etc. is there a work around for this besides making them admins? Thanks Sue
We added an extra soti environment to our company with the latest soti version 2025.0.1.1.1164 on which we deploy our newest scanners to use within our stores.Type Newland NTL-MT90, all seems fine except for the remote control ! We can remote view the devices, but the remote control option isn't there.When trying to install the device agent plugin, the devices starts connecting-disconnecting and so on....An idea how to solve this annoying issue ?We have an existing soti environment which we upgraded also to version 2025.0.1.1.1164 with the same scanners on it and they still have remote control after upgrading soti !
This is the March Lifeguard update and it is failing on all the MC9X devices that we have. We just started using SOTI and the November update installed no problem. The device says 'Contact your Administrator' and SOTI just says 'Install Failed'. Is there a log file somewhere that has more information?
Hi All I have been using lockdown screens for our Android scanners for a while and have now been tasked with doing the same for some iPads, but i dont seem to be able to find the option. I can not use single app mode for the iPads as there is going to be 4 apps they can use. All I want the users to see is a screen with 4 options one for each app and would have liked at the bottom a name and serial footer as I have for the Android devices so they can easily identify the device for any trouble shooting.Is this even possible?
i have issue My device enroll into SOTI Server but i found that Application have been status "Unsinstalled" Like Google Playstore But When I change to "Administrator" Application is come back How to fixed for this case SOTI Server version 15.3 Agent version 2025.0.5.1064 Device Samsung SM-G736B OS 14
Hi to all we need to install an add-on of our software developped by us internally. We have to deploy a new apk usnig soti Mobicontrol but, we have no possibility to ask to no one to phisically interact, because our device are very very alot and all have a lockdown menu. If we manually install the apk, we have only confirm manually the complete access of files, but how we can automatize this operation ? Family OS are: Android 9 and 11, the first family with Android Classic agent, the second one with Android Enterprise work managed mode.Device Brand Honeywell We are spoking about device not new but alredy installed in various place in more then 60 Nations. Thanks.
We currently have some Zebra TC77s running A8.1 and we are upgrading them to A11.We then have two profiles, one for each OS version, and use the Assign filters to ensure they are only installed in the proper OS version and when the OS is upgraded, it automatically removes the old and installs the new. The issue is that, it takes a while until the MX version updates, and this causes the packages for device configuration to fail installation. This requires that we always go back and force package installation in each device... Is there a way ensure the package only installs after the MX version is updated (MX is not a filter in Assign) and/or to auto keep re-trying to install failed package, so we don't do manually?
Good morning.There is supposed to be a third-party manufacturer for the CT47 scanners who offers a plug-in keyboard for the CT47.Does anyone know of one?
Good morning.I have a big problem here.We have new CT47s in our company and are now setting them up via Android Enterprise.When I set them up using the QR codes from Soti Mobi Control, it took over and applied the Deviceconfig and the Scanner Config that I moved to the honeywell/persist folder.Now I can move them into the folder via Android Enterprise but it doesn't apply them.What do I have to do to make it work again?I need the settings so that it does an automatic enter and various other things and I don't want to have to change 65 devices manually afterwards.For me, the setup with Andoid Enterprise is better to manage because I can then also manage company cell phones at the same time.
If I install an Android application (Owncloud) via SOTI Mobicontrol from the managed Play Store and later try to run it, the app will not be usable—I only receive the following message: 'Blocked by your IT admin.' No additional restrictions have been set (e.g., application run control or feature control...). If I run the same Android app on a managed device without SOTI Mobicontrol, it works fine. Parameters: Device type: Android Enterprise Device family: Android Plus OS version: Android 12 Android status: Provisioned / Enabled with managed Google Play accounts Management type: Work-managed device What can cause the application to run?
Hi, I need to downgrade Zebra TC58 from OS14 to OS13 and have tryed to use StageNow "OS Downgrade Oreo and above" in PowerMRG, transfared both files to the device and run script MXconfig. I have tryed to run script from SOTI and in shell on the device. it doesn't look like MXconfig works, any idea on how to downgrade these devices remotly?
Is it possible to disable access to camera settings on the Zebra ET45? MobiControl Version - 15.6.6.1010Agent Version - 2025.0.5.1064OS Version - Android 11/13
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