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Hi Guys, we got Tab Active 3 with a PIN and a SIM card installed. Users report that the agent goes offline after a phone call. Is this a normal behaviour? The agent version is 15.3.3.1069.As I use a galaxy s21 as my privat smartphone I know that I don't have a connection while I am calling. Is there something I can configure on the devices? It doesn't matter if the Tab Active 3 has a PIN or not.
Hey all, I am Having an issue with Remote Control On android Enterprise. I am using samsung SM-T307U Tablets. The agent version is 15.3.3.1069. The tablets are on android 11, I have reverted a few to go back to android 10 and same issue. The device do not respond to input on the bottom half of the screen in remote control. If i rotate the screen in remote control, I can interact with the bottom half I was unable to before. The device are on the newest security update.
Just after some advice if possible. We're trying to enrol and start using Samsung Galaxy Tab Active 3's using Android Classic enrolment (we have good reason currently but will opt not to go into any specifics on this). Those devices are running Android 13 on February 2023 security patch. We have only one live user currently and one test device in hand. The test user has periodically complained that the lockdown has crashed with a message saying that the menu could not be loaded and to contact an administrator. This is happening at awkward times and often when support for the individual isn't available. It can only be fixed if the lockdown is revoked and then re-applied. Agent version 15.3.1 Just wondering if anyone else has experienced this and has a work around? Not sure if this is a bug, whether the lockdown itself is at fault or whether something in the OS is corrupting the menu? I notice in Android 13 that you can select the default home screen between MobiControl and One UI - you can set it to MobiControl but on reboot I don't think its always retaining that setting and I have noticed periodically One UI gets set again. Not sure what the default should actually be and if this impacts the agent/lockdown at all. At a bit of a loss really and not wanting to go fully live until the problem is worked out. I was going to set something to maybe get the agent to log some more debug information to see what the culprit may be but have forgotten how to set up more logging via the agent for Android Classic. Thanks
Hello dear Soti users, For our Samsung Galaxy Tab S8 devices, our IT is currently using Microsoft Intune.Unfortunately, we are not satisfied with the setup and would like to do a test in Soti with the devices.Specifically, switching users is a problem with intune (at least for us apparently) because you stay logged into apps like Onedrive and Sharepoint in the background. That means the user can see the data from the previous user. We have an on-prem installation of Soti which is only accessible via LAN via proxy. Unfortunately there is no staging wifi.At the end the devices will be used in Wifi, but for this first certificates are needed which are only obtained after the Mobicontrol setup. I have connected the device with a USB docking station to our LAN. However, the settings for the proxy are not saved in the LAN settings, so I end up not reaching the Mobicontrol server. They will not even save right after the first startup after a factory reset. Have you had a similar problem and been able to solve it?Or do you think Soti should always be used with a staging wifi? With our other Zebra/Honeywell devices, it doesn't make the installation as automated as it could be, but at least you get the devices running because there the proxy will be saved. What is your experience with the Samsung Galaxy Tab?
Hey All, I have tried to enroll Several Samsung A14's because our verizon rep said they cannot sell A13's anymore. When you try to download the mobi control OEM Specific plugin for samsung it says it is not compatible with this device. So I created an enterprise enrollment policy and enrolled it with the AFW#mobicontrol and our enrollment ID. Which does enroll it as a work managed device. However, it does not prompt for knox activation and the MDM API listed is not samsung knox and only shows Remote view. The Release notes show that Enterprise and Classic android are supported for android 13. Is the A14 simply not supported yet?
Samsung Dual messenger option has disable after enroll with SOTI. any way to enable this ?
Good Morning, I have 5 devices stuck on the account activation pending and will not complete the enterprise enroll. We have enrolled over 150 devices using the same enrollment method and ID, however my most recent batch have not completed. Any advice or ideas here?
Hi dears We have applied the "Wipe" action to make factory reset in some Samsung A11 The device join in "loop" and the agent status have repeatedly change "connected" and "disconnected" and the device is unusable And not is posibble uninstall Mobicontrol Try provide "Admin Mode" in the device for enter in settings and select the "Factory reset" but option has disable, show a gray color. Try delete inscription and device enter in lock status and the screen show "Please enter Enrollment ID..." Device: Samsung A11 - Android 11 Version Agent: 15.3.0.1006 Thanks for help
Hi Guys, I have around 700 Samsung Galaxy Tab Active 3 which I want to manage with MobiControl. They got the "Bixby" key which should be the power on / power off button?Is there a method to change this button with MobiControl? I saw a thread from 2020 where this was not possible. Alternatively is there a way to add the Power Off Button as a shortcut to the lockdown window? Do you guys know how I can disable the "samsung shortcut bar" which you can see on my picture attached? Thanks for your help!
Hello. I have some Samsung Galaxy tablets that were unenrolled from SOTI in the past because they were not being used by our company. We have found a use for these and re-enrolled them back into SOTI. When we go to assign the profile, we have them checked but the tablets have not received the profile yet. These are android plus devices and the profile we are wanting to assign is also android plus configuration. Could someone please help me figure this one out? are the devices too old or not compatible anymore? Is there an issue with using devices that were previously enrolled, unenrolled and factory wiped and enrolled again? all help is greatly appreciated. \
Hi All, Is there a way to add the "Settings" button to the lockdown home screen on a Samsung Device? I could not find what should I type to "Program" line when adding a new shortcut. Thank you in advance!
Good afternoon. Some of our Android Enterprise devices have started updating to Android 12. Our devices are Samsung Tab A7 Lite. I checked our Enterprise profile which contains our feature control and configurations. I was not able to find an option to Disable OS upgrades. We also have older devices enrolled in Android Plus and the feature control for this profile does have an option to disable OS upgrades. Is there a policy script I could send to our Enterprise Tab A7 lite to disable the upgrade? I am okay if the script expires after a set number of days. I am going to continue reading through the forums to see if I can find a good solution. I am also wondering if there is a script available to disable the new android 12 permissions setting "Remove permissions if app is unused"
Hi! I know it has been discussed before but with how fast they add features in android, I was wondering if there is already the possibility of changing this name through a script or something similar
Hello, One of my projects uses Samsung tablets. I need to configure certificates with a SOTI profile. A configuration with a SOTI certificates imposes an password for screen lock. Is it possible to bypass this requirement ? For example ZEBRA bypasses this obligation. For information I use a Samsung Active PRO tablet Android version : 11Agent Version : AE 15.1.2.1075Console Version : 15.4
When remoting onto Android 11 devices (Samsung Tablets and Zebra MC930B scanners) I am unable to use my physical PC keyboard to input in text boxes. I can use my mouse to control the touch keyboard on the device but this is a pain. This function was working before our console was updated to version 15.4.3.1012 All devices are running the latest agent/plugin versions Any idea how to get this function back?
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