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I am looking for a way to either send a script to allow this permission or allow the user to enable this permission in the kiosk without unlocking the rest of the settings. This is on Android 14 Android API Level 34
Hi everyone, when I enable Location Accuracy with High Accuracy. Somehow the phone improve accuracy is disabled for Wi-Fi Scanning and Bluetooth Scanning. 1. Is there a ways to enable from SOTI Mobicontrol? I want to have High Accuracy + Wi-Fi Scanning and Bluetooth Scanning enabled at the same time. I can't find this option. 2. Is there a script to force enable High Accuracy without disabled the user devices for Wi-Fi Scanning and Bluetooth Scanning?
Hi, our customer situated in Germany needs to be enrolled on Soti Mobicontrol. Normally this is no issue and easy done. This case is a bit peculiar, We can't use any Wifi connection, only option is through the Sim card mobile data. We are using a Orange simcard with a custom APN then the default. I have tested the following inside my GZT config but nothing seems to be working. When i try to enroll the devices i get the error "couldn't connect to the internet". This is my GZT config i used in my testing: { "android.app.extra.PROVISIONING_LOCALE": "de_DE", "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED": true, "android.app.extra.PROVISIONING_SKIP_EDUCATION_SCREENS": true, "android.app.extra.PROVISIONING_SKIP_USER_CONSENT": true, "android.app.extra.PROVISIONING_USE_MOBILE_DATA": true, "android.app.extra.PROVISIONING_SKIP_WIFI_SETUP": true, "android.app.extra.PROVISIONING_TIME_ZONE": "Europe/Amsterdam", "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": { "enrollmentId": "******", "PROVISIONING_MODE": "FULLY_MANAGED_DEVICE", "apn": { "name": "Transics", "apn": "Transics2.be", "mcc": "206", "mnc": "10", "apn_type": "default,supl" } } } I've also tested the following: { "android.app.extra.PROVISIONING_LOCALE": "de_DE", "android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED": true, "android.app.extra.PROVISIONING_SKIP_EDUCATION_SCREENS": true, "android.app.extra.PROVISIONING_SKIP_USER_CONSENT": true, "android.app.extra.PROVISIONING_USE_MOBILE_DATA":true, "android.app.extra.PROVISIONING_TIME_ZONE": "Europe/Amsterdam", "android.app.extra.PROVISIONING_CUSTOM_APN": "Transics2.be", "android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": { "enrollmentId": "****", "PROVISIONING_MODE": "FULLY_MANAGED_DEVICE"} }
Hi, I need to factory reset one of my devices, but it's not in my office and I cant configure it personally. Is it possible to make a factory reset without losing the Agent, so I can configure it again remotely? All my devices are SUNMI L2S PRO. Thanks in advance
Hello, Is there a way for an Android app to detect if the device she is installed on is enrolled in MobiControl ? An official Android API maybe, a MobiControl broadcast or something like that ?
when we move a device from the home group to the working group (the apps we want them to see) are the packages (apps) then getting installed at that point for that user? and when we move it back to the home group, the packages get deleted? Is that how it works?This could cause a delay for the user as some of our packages take a few minutes to install so if it needs to re-install every time that could be a pain.
What is the URL to download MobiControl 15.6.0? I'm upgrading from 14.4.2 to 14.5.8 to 15.6.0 to 2024.1.0 and 15.6.0 is the only installer I can't find. Any help will greatly be appreciated. Thanks, Mitch
Device is online and connected to MobiControl but I am unable to see the screen and remote control the device. Version Information 15.6.1.1048 Agent Version 2024.1.6.1140
Hello everyone, We are currently in the process of transitioning from old to new MDUs, while simultaneously migrating the SOTI server. This process is being carried out in phases, with four out of twelve phases still to be completed. Unfortunately, the license for the old SOTI server has expired, which has resulted in a loss of access. The systems on the old MDUs are still operational. However, we are facing an issue where defective scanners that need to be replaced cannot be added to the old SOTI, as we no longer have access to the SOTI service. Extending the license is unfortunately not an option, as it is only available for a large number of devices and for an extended period, which would be unnecessary since we have capacity available on the new SOTI server. Therefore, it would be a waste of money. Our proposed solution is to temporarily integrate the old MDUs into the new SOTI server. However, this requires the devices to be unenrolled from the old SOTI before they can be re-enrolled in the new system. The unenrollment process can be done through various methods, but each method requires access to the old SOTI server, which is currently unavailable to us. Is there a way to unenroll or reset the old devices without needing access to the SOTI service? We do have access to the Windows server. The MDUs are in Kiosk mode, which prevents a factory reset. This means that the Kiosk mode profile would need to be revoked from the MDU first. Do you know of any way to accomplish this? Thank you in advance for your help! Best regards
Can hostname changed from laptop will be reflected on console
Is it possible to set up the MobiControl Enrollment to Name the device with only last 5 Digits of the Serial Number? Ie. %SerialNumber% only using the last 5 digits of the serial.
SOTI server : 2024.1.1.1053 OS: Win server 2022 Device Agent: Android enterprice 2024.1.6.1140 device: TC77 OS: Android 11 If I press the REMOTE CONTROL button the app won't start at all. The device is online and everything is working properly. Remote control addon is properly installed and SotiRemoteControlLauncher is launched. On some devices, romte control will start. That's about 50% of the devices for which the remote control cannot be started.Script was sent to device (_resetfailedrcdetectionflag restartagent), did not help.We restarted the services on the server, it didn't help.What next?
I have one device, that is enrolled with profile X. Profile X has just two configurations. First one is an "App Run Control" whitelist configuration with just one app whitelisted. And this is my app with com.my.app package. The second configuration is of course the app with com.my.app package itself. And my problem is that the app is not being installed and I get this issue on device: Package "com.my.app" version 1.0.0 failed to install. File IO error on device. Check Storage/Permissions. But when I remove the "App Run Control" configuration from the profile, the app is being installed without any problem. I verified the package names in profile configuration and everything is fine. It's even selected with SOTI MobiControl autocomplete. Option "Force Package Reinstallation" or revoking and reinstalling the profile doesn't work either. My device is Zebra TC78 with Android 11. The MobiControl agent is 2024.1.6 Build 1140. What am I doing wrong? Also, a similar thing is happening when I try to download "Android debug" logs. File with just this content is downloaded: PKError retrieving agent log. Server reported error: The operation has timed out. No matter if the "Android Run Control" is enabled or not.
I sent a ps script to revoke restart and reinstall a profile but it got hung up half way through and now the profile is stuck on 'administratively removed' and i have to manually install it back. Is there a script that i can send to all of them for the profile in question to grab them all in one go?
Hi, Struggling to figure this out. I have added a file to a content library Created a policy exposing specific devices to it. Installed Soti Hub to the device Added Soti Hub on the lockdown screen I can't seem to see where to add the content library to the hub, or it's certainly not obvious. I see there's an option for adding a repo to the hub but there doesn't seem to be a 'native' content library option. Nigel
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