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Can anyone confirm any recent changes to Android Enterprise enrollment for Zebra devices? Maybe I missed something somewhere, but I just AE-enrolled a Zebra TC52 and never got prompted to enable "Modify system settings" or "Notification Access". When I compare devices two devices, one previously enrolled (i.e. months ago) vs today I notice some differences and consequences. Bad Device - New Enrollment Supported APIs Zebra RC Work Managed Device Android Zebra EMDK Plugin Version NOT INSTALLED Prompted on Device to Start Remote Control Session Good Device - Old Enrollment Supported APIs RC Virtual Display Work Managed Device Android Zebra EMDK Android Plus 1.6 Plugin Version 1.6.0.102 Everything else about the devices is identical. Looks like the issue is the plugin is failing to install during enrollment.
Hello,I want to uninstall SOTI MobiControl on some devices (Galaxy Tab A7), I don't want to have to factory reset those devices. Is there any way to uninstall SOTI MobiControl without losing installed apps, or current system configurations (wifi, bluetooth, font ...) on those devices?Many thanks!
Hello, ---------- MC Version : 15.2 Device Platform OS : Android 7.1 Device Management Type : AE / DO ---------- We would like to deploy and configure a Per-App VPN on our managed devices, ideally through the Cisco AnyConnect app. The goal is to be able to specify which applications should connect through the VPN. We would like that the process is transparent to the user. The user launches the application, the application opens a VPN connection. When the user closes the application, the VPN connection is disconnected. We have configure an App Catalog rule in order to deploy the app via a Managed Play Store and we have set the Application Type to "Mandatory". The App Configuration let us specify which apps have to be tunneled. Problem is that this App Configuration does not allow us to specify a username, a password and a group, only the host can be specified. Do you have an idea so that we can implement this solution? Does anyone use Cisco AnyConnect? Many thanks for your help and advice ! BR
Hello, We have Android Enterprise devices in COPE mode. We want to retrieve the email address of the Professional account entered manually by the employee (Google account). Is it possible to do this and by what means? Can we make the element appear in DEVICE DETAILS and therefore in Columns View? Thank you for your help. Mobicontrol Version : 15.2.4.1138 Regards.
Is it possible to send a script to a device to launch an application? The device is enrolled as Work Managed and is locked down in a kiosk. We have built an application to change an OS level setting when ran but only want to run it once so ideally we don't want to add it to the kiosk.ThanksJosh.
In MobiControl (Version 15.2.0) I wanted to change the Application Run Control (Android Enterprise) in an existing Profile. Adding a blacklist works fine, but not deselecting. This has no effect on the device (Zebra TC57), even after a reboot. How can I achieve that an application is not on a blacklist at the device anymore? Doing a factory reset is not an option (but works).
I've been trying to get some apps to deploy via the managed play store, however I'm struggling to get it to work. Under servers I've setup "Android Enterprise Bindings" which goes though into what appears to be the google console and all seems good. I've uploaded my own app and also approved an in store app. However in the mobicontrol app neither show in the app catalog. I've also checked the google play app thinking i might see a work profile / managed app store however no luck :-( I'm probably missing something really simple?
Hello, Has anyone had any luck downloading the Android Debug logs from the log tab on a given device? When ever I send the command I receive no response for 1 minute, then the zip file is created and downloaded but is always only 86 bytes and invalid. The logs show the following: Action sent (Get Device Android debug Logs) Action sent (Device Android debug logs download request failed: Error retrieving agent log. Server reported error: The operation has timed out.) Error receiving file (Error receiving file "%logpath%\bugreport.log.zip", Timed out waiting for response) We manage a number of servers on varying versions of mobicontrol with the same result. The instance in question is the following: Mobicontrol Version: 15.2.0.4819 Agent Versions: 14.4.2.1039 Enrollment Type: Android Enterprise / Fully Managed Device Types: MC9300 (Android 8) , TC52 (Android 10), CK65 (Android 9) Hoping someone has experienced this and has a solution or insight as to what the issue may be. Thanks, Shawn
Hello there, I need to download a folder full of different subfolders with log files. I use the remote control feature to see the device's storage : Is there a way to download directly the main folder and not just download each file one by one ? Or is there another way to get it ? Some information : - Android Enterprise - Supported APIs : RC Virtual Display, Work Managed Device, Advanced Android Plus 1.0, Android Plus 1.16 - Android 9.0 (Honeywell Thor VM3a) Thank you. Best regards and happy new year. Arnaud.
I see this AE & AP options in Mobicontrol in the below scenarios and gets very confused on what to choose and on what basis. Let me start from the scratch. Assume that i have 2 types of devices, a Symbol MC32NO & another Honeywell CT60, both are already using devices (not brand new) and both are company owned devices. In this case , can you please help me to choose the correct options in the below scenarios and explain why ?. 1. While creating an enrollment rule - When we choose the google account, which option to be selected ?. 2. Mobicontrol Agent Download - which option to be selected for AE, whch options to be selcted for AE ?.3. Device Enrollment - For AE, i have to factory reset and use afw#mobicontrol hashtag. In this case device should have internet connection, Please confirm or correct me if ia m wrong. In case i want to use Mobicontrol without internet, then i should have internet during this enrollment process and then later it can work without internet connection. Please confirm or correct me if ia m wrong. During this process, agent gets downloaded. This agent is device specific or it is the generic one that is available in playstore ?. 4. Profile Creation - 4 options here (Screenshot attached). which option to be selected for AE, whch options to be selcted for AE ?. 5. Finally AP management in Global settings - SOTI help has described it very clearly . So once i am clear about which type of enrollments (AE or AP or both )are needed for me, then i believe will be able to choose this settings easily. Btw why it is called Android "Plus" management ?. Also i wonder why the rule creation page shows the Android platform name as Android "Plus".
Hello everybody, There is a customer of mine who is hesitant to buy tablet devices to manage these devices with Work Managed of SOTI MobiControl, they do not know specifically which devices will be able to install Work Managed. However, my knowledge of Android Enterprise is still quite new, hopefully someone can help me answer some of the issues I mentioned below.First, what does the Android Enterprise device really mean? Will non-Android Enterprise devices affect device management with SOTI MobiControl.Second: How to know which devices are Android Enterprise devices, and not. I was instructed to access the following link: "https://androidenterprisepartners.withgoogle.com/devices/" to check. I don't know if this website is fully up to date and accurate.I used to misunderstand that the devices with the initial configuration interface when first used (or after factory reset) are Android Enterprise devices, I can assign Profile - Work Managed to those devices (enter code afw # mobicontrol at asked to enter Google account). In contrast, the devices I can assign Profile - Android Plus with are not Android Enterprise devices. I used to think that, but I think I was wrong. Many Thanks!
Hello, we've installed SOTI v15.2 and we've enrolled two devices: one as an Android Enterprise Work Profile and the other one as an Android Enterprise Work Managed. In the device list, we get the Bluetooth MAC Adress as "Unknown" for both of the devices. If we enrolled one of this devices as Android+ device, the BT MAC Address is known. Can Android Enterprise know the BT MAC Address. We understand that as a Device Owner you have access to this information. Does anyone know anything about this? Thanks in advance. Cheers!
Hello, In Android 10 devices enrolled as Work Manage Device the location is only availabe when the Mobicontrol app is in foreground. In the location settings it is not possible to change this configuration. Do you have any idea on how to have Mobicontrol allowed all the time for location sevices?
We have a Samsung device when we enroll to our cloud solution we see it in the console but the device shows the above. I have tried to run the script request_appops_permission BIND_NOTIFICATION_LISTENER_SERVICE we get the error Custom log (Notification Access Permission was revoked) the Agent version is 14.4.1 and we are using 15.1 cloud online. We can see the device doesnt show the mobicontrol in the special apps on the device at all and for some reason we cannot accept the notifications it pops up on the device with this error so we cannot get past the screen
Has anyone sucsessfully carried out this migration? I am having issues with it regarding MGPA (managed google play accounts) Devices succefully migrate to android enterprise agent but i have no MGPA Before any asks all of the below is in place To migrate your Zebra Android Classic devices to Android Enterprise, they must meet all the following criteria: Running Android 7.0 or later Zebra devices in the 8965 family must also have BSP: 01.01.49 - LifeGuard Update 20 (September 2019) or later installed Running Zebra MX 9.0.4.3 or later Enrolled as device administrator Have no accounts, Google or otherwise, activated on the device Details below Server version - 15.2.2.1080 Device - TC56 Build number - 02-07-08.00-NG-U00-STD MX version - 9.0.12.0 DA agent - 14.3.3.1038 DO agent - 14.4.0.1028
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