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Hi, I have around 250 devices with an app policy to install/update one application from Google PlayStore. I configured the application with High Priority as App Updated Mode. These devices also has one profile with Managed Google Play configured as Always Update. When a new version is available in PlayStore, almost half of the devices doesn't update. When I access Play Store on device, there is an indication that a new version is available. I can select the update option and the application update will be installed. Do you have any suggestions on how to fix this?
Hey there, we have enabled in our company a new security function and this have seen, that soti send request to the activdirectory and ask for CN with the Mac Adresses or the Devie ID's. Has someone a idea, why soti do this?We are Using Soti Mobi Control V15.6.1. And Android Devices with Android 8 and 10.Kind regards Franko
Hi. I want to setup web browser kiosk on Samsung A7 lite T-220 Tablet - Android 13 When I set surf lockdown item into single app mode it asks for draw over other apps permission, but it is already turned on. I tried native/suppression method lockdown, there is same issue on both. Draw over other apps is allowed, but mobicontrol all the time show notification lack of permission. I want to setup kiosk mode, and restrict user to exit browser. Do you have any idea? Device: Samsung A7 Lite T220 OS: Android 13 Agent: 2024.0.3 Build 1194 Enrolled as Work Managed
implemented web filter today on a profile and now the pdf's will not display. Says: "Content blocked" if i removed the web filter "block: * " to allow everything it will download and display the file. i've tried adding this below and it says this is not acceptable format: this is the site being blocked. I also already have: com.android.chrome/files/Download but seems to only download the file perhaps, not display it. also tried this one after running: identify activity at the the time the blocked page shows but no luck, I'm missing something here: com.android.chrome/org.chromium.chrome.browser.ChromeTabbedActivity What do i need to add to the web filter list to display the pdf's? they will download fine but will not display when I click to open it. Web filter for SOTI is finnicky and a lot of URL's i have tried are not acceptable: and this one:
Dear Support,We're using 2 models of devices in our operations, Zebra ET51 10" Android 11, and Samsung Galaxy Tab A8 10" Android 13. Both devices are enrolled to same group, with the same profile assigned and fully installed. I'm having problems with those. With ET51, I'm able to remote control but I cannot get to admin mode using button in SOTI, I got this error: ERROR Error sending the Enter Admin Mode action to 1 device(s). With Tab A8, it's opposite, I can enter admin mode using button, but with remote control screen is white. Therefore, device is responding when I'm using navigation buttons on a right side (back, home, volume).Any idea why is it happening? How to fix it?If there are any more data necessary, I'm willing to provide it.Thanks in advance.Wiktor Mlynski
Hello. We are using SOTI surf to display one of our Webapps on our tablets. Surf is configured with kiosk mode. Our problem is that the pdf files are not downloaded, and end-users cannot open them. I tried the same link (for our webapp) in other browsers (Chrome, Edge) and with these, the files are downloaded, and opened with the pdf viewer. Could this be a problem with Surf? Looking over settings but couldn't find anything.. Third Party Cookies, Javascript, Cookies, Website Cache, Open Files in Third Party Application are turned on Soti Surf version: 2024.0.0 Build 1 Device type: Zebra ET51, Android 11 MC: Version: 15.6.3.1018
Hi', On two same terminals, RC is available and not on the other one. How to handle this ? => CONTRÔLE A DISTANCE : Type de terminal : Android Enterprise Identifiant du terminal : 351957100112818 Heure d'inscription : 2022-09-20 11:01:56 AM Famille de terminaux : Android Plus Adresse IP : 100.77.47.156 Agent en ligne : Oui Mode Device : Actif Version du SE : 10 Chemin : \\Hygea\Collecte_PAP_V2_202209 Serveur de déploiement : A0011393 Version de l'agent : 15.2.3.1001 Sans agent : Non Heure de check-in de l'agent : 2024-01-22 8:50:36 AM Heure de connexion (Agent) : 2024-01-22 8:40:37 AM (il y a 11 minutes) Heure de déconnexion (Agent) : 2024-01-22 6:07:56 AM (il y a 2 heures, 44 minutes) Type de connex. Réseau : LTE Réseau RSSI : -127 Réseau SSID : Version du plug-in : 1.19.2.118 Niveau de l'API Android : 29 Version du contrôle à distance : 1.21.0.121 Réseau BSSID ::b0:26:80:a4:90:61 Version OEM : RU00.53.84.12 Nom personnalisé : TB85Plus API supportées : Erreur RC, Terminal géré pro, Android Plus 1.18 avancé, 1402 Niveau de correctif de sécurité Android : 2021-06-05 Fuseau horaire : Europe/Brussels CONTRÔLE A DISTANCE : Type de terminal : Android Enterprise Identifiant du terminal : 351957100109384 Heure d'inscription : 2022-09-20 11:22:00 AM Famille de terminaux : Android Plus Adresse IP : 100.70.213.109 Agent en ligne : Oui Mode Device : Actif Version du SE : 10 Chemin : \\Hygea\Collecte_PAP_V2_202209 Serveur de déploiement : A0011393 Version de l'agent : 15.2.3.1001 Sans agent : Non Heure de check-in de l'agent : 2024-01-22 7:03:06 AM Heure de connexion (Agent) : 2024-01-22 5:39:30 AM (il y a 3 heures, 18 minutes) Heure de déconnexion (Agent) : 2024-01-17 1:31:00 PM (il y a 4 jours) Type de connex. Réseau : LTE Réseau RSSI : -127 Réseau SSID : Version du plug-in : 1.19.2.118 Niveau de l'API Android : 29 Version du contrôle à distance : 1.21.0.121 Réseau BSSID : b0:26:80:91:4b:fe Version OEM : RU00.53.84.12 Nom personnalisé : TB85Plus API supportées : Affichage virtuel RC, Terminal géré pro, Android Plus 1.18 avancé, 1402, 1500 Niveau de correctif de sécurité Android 2021-06-05 Fuseau horaire : Europe/Brussels
Hi all. Our Deployment server crashes very often so we have to start it again all the time (using the Administration utility). Which logs (and where to find them in SOTI console) are best for finding the cause of the crashes? Or any better idea? And is there a simple setting/way to start it automatically? Thanks. SOTI version - 15.0.1.1181
Very general question: We are starting to implement single sign on for our shared devices, Zebras and Samsung devices right now, where we would want to power on the device, show the software for single single sign on and based on your authentication show the lockdown kiosk for the list of apps you're authenticated to use. The challenge here is most of our users are not in LDAP so we will not be able to authenticate using AD. What are my options for the best way to go about this, or to start researching as a course of action to implement something like this?
i want too configure the mobicontrol app on IOS so after enrollment users don't have to open the app and than additionall click some settings to use it. how do i do this? thanks in advanced for the one with the golden answer
Hello, I tried to do an OS upgrade via Zebra LifeGuard OTA but somehow the enrollment status synchronisation fails. I remember this being a global bug related to the MC console version, which was actually fixed as it's mentioned in the MobiControl release notes: https://docs.soti.net/soti-mobicontrol/release-notes/v156/1564/ Indeed it didn't work when we had version 15.5, later I tried it on MC version15.6.4 and it worked fine. Now recently we upgraded our console to MC 15.6.6 and it doesn't work again and I get the old error! Any idea what could cause this? Is the same bug back again? Thanks in advance
Hello, im trying to have acces to bluetooth settings and expand the status bar and access to settings shortcuts in a TC57 with soti lockdown activated, enrolled in work mode in a 15.5 Mobicontrol server. To be able to access the bluetooth setting I configure a button with: com.android.settings/.Settings$BluetoothSettingsActivity In native mode it works fine, but i can not expand the notificacion bar to access the quick settings... so i try with the activity suppression method, but then the bluetooth button doesnt work but i can access to the quick settings in the notificacion bar. In summary, when the Bluetooth button is working (native mode), I can't access the quick settings in the notification bar, and when I can expand the notification bar and access to the quick settings (activity suppression), I can't launch Bluetooth settings button. Is there any way for me to have access to Bluetooth settings and the quick settgins in the notificacion bar?
Hello, I would like to register our Android devices with Microsoft via SSO. I have configured the group of devices so that colleagues have to register their phones with their Microsoft account when registering. However, after successful enrolment, SSO does not work for the O365 apps. There is a connection between Soti and Microsoft and I have also created a CA rule. Unfortunately, I still have to log in to each app individually. Does anyone have a solution here? Android 13 SamsungGalaxy xCover 5Soti Mobicontrol 2024
I need a script to disable "Lift to Wake" option on my Samsung devices: Users are complaining about this feature and we have enabled already for at least 1000 devices.
We are currently running SOTI V15.0.1.1181 attempting to configure some new Zebra ET40 tablets running Android V11 Build 11-23-29.00-RG-U03-STD-GSE-04. When attempting to remotely control these devices however I am getting different results depending on the package used. Using no package leads to View-Only access Using the Zebra_Hawkeye_RC_AE_1.6.0.102.pcg leads to remote control access but no visibility on the MobiControl client. Using the SOTI generic plugin leads to visibility and remote access but end-user has to accept the "Recording or Casting with MobiControl" prompt.Are there any suggestions on which plugin to use with these devices? The ideal goal is to have these devices be able to be remotely controlled without any user interaction. We do currently have Zebra TC52X devices running android 11 using the Hawkeye package without issue. We have also ran the following scripts: _resetfailedrcdetectionflag restartagent enforce_rcaccessibility 1 Thanks in advance!
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