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Hello Team, One of the device getting a huge logs in the Device Details with "Waring : Device is already connected" Any leads can help us what would be the cause getting the warnings.
User is part of same AD group and other members are able to see the devices. User unable to see the Search Icon after filter field. We disabled the Search sync and configured via API call. Only single user facing this issue, user have restriction to access specific device group. * Exception: Non-existent property specified: 'DeviceFirmwareUpgrade.AndroidFirmwareVersion'. ************************************************************************************************[DeviceManagementException: Non-existent property specified: 'DeviceFirmwareUpgrade.AndroidFirmwareVersion'.] at Soti.MobiControl.WebApi.Controllers.DevicesController.SearchDevices(String groupPath, String filter, Nullable`1 includeSubgroups, Nullable`1 verifyAndSync, DataRetrievalOptions dataRetrievalOptions) at lambda_method(Closure , Object , Object[] ) at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters) at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)--- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()
Hi, I tried to install soti mobicontrol version 15.6.0 on a server using .net core 3.1 and Oracle java 11, after a while you get a warning to update .net core 3.1 and oracle java 11 on the server. Will if we update the latest one it will affect mobicontrol?
Hi Everyone, I did an installation of MobiControl OnPremise v15.6.4After the Installation I am running into some issues. I installed the components like this: The Management Service is installed on a server in the LAN. Database and Deployment Server are running on a server in the DMZ. Now I am running into the following issues: Do you got any idea how I can fix the "proxy authentication necessary" issue? My customer is using a proxy server to access the internet. We already configured this Proxy under Global Settings --> Global Proxy in the Web Console. The SOTI Services are unreachable and everything else is green. I didn't try to enroll a device into MobiControl because it should be impossible due to the unreachable services. It is planned to enroll Android devices only. As always thanks for your help!
Hello, we manage all of our Smartphone android devices with MobiControl. This is our current setting "Allow User to Configure". The problem is we are technically able to track the exact location of the smartphone and we are not allowed to be able to track them... Can we turn the tracking off somehow that they can only use GPS for navigation like google maps? They also should still be able to turn off and on the location on smartphone and not completely block it through mobicontrol, because if I use "GPS only" they can not turn it off on the smartphone.
Hi, Do we have a script that can run a delta os downgrade. Scenario for example, if a May release of android 11 made one of my application problematic and I need to rollback to an April delta update while I investigate the issue. I have copied over a OS file via filesync and ran the script install_system_update /sdcard/Downgrade.zip - I get the message failed to install. I tried install_system_downgrade /sdcard/Downgrade.zip - nothing happens. I tried sendintent -b "intent:#Intent;action=com.symbol.intent.action.UPDATE_PACKAGE;S.file=/sdcard/Downgrade.zip;end" nothing happens LIFEGUARD UPDATE 11-35-05.00-RG-U00 + Full UpdateRelease Date: May 2023+ Delta Update (Applicable To 11-31-27.00-RG-U06)Release Date: May 2023 LIFEGUARD UPDATE 11-31-27.00-RG-U06 + Full UpdateRelease Date: April 2023+ Delta Update (Applicable To 11-31-27.00-RG-U02)
is there any possible way to uninstall app keeping app data and cache. I can do this manually but need to do this through SOTI
is there any possible way to uninstall app keeping app data and cache. I can do this manually but need to do this through SOTI
Hi all, I have a problem with an existing Android enterprise Wi-Fi profile which I created a year or so ago, it pushes the hidden SSID network with the RADIUS certificate (which expires 2027) to all "manager" devices across our entire company. An authentication profile is deployed with some other bits and pieces in another profile as that is a requirement for the certificate. The new SSID has only been available at our head office over the last year, and our 8 other offices were going to get the enterprise SSID at a later date. For the past year this profile has been working fine at our head office and hasn't been changed in that time either. The enterprise SSID configuration has been copied across our other 8 sites over the last month via Aruba Central and I have seen most enrolled devices connect to it automatically as they already had the profile in place from when it was implemented a year ago to all manager devices. This should allow all manager devices to join even if they are at a different location to normal. And that should be the end of it! I started noticing a few devices not joining the hidden SSID automatically when other devices in the same location were joining fine... and I thought perhaps the managers had their Wi-Fi switched off on their device, so I pushed a SOTI script to enable the Wi-Fi radio... no luck. I also found that some devices had automatically made the users aware of an open "Guest" SSID in the same location we have available, and they tried to join that instead but it's a captive portal which requires a logon so does nothing, it in fact breaks their internet connection. "Forgetting" the Guest SSID forced some devices onto the correct SSID. But some were still not joining the required SSID. In an attempt to force all devices off of the Guest SSID in case that was the problem, I created a new Wi-Fi profile for the Guest SSID and applied it to my device (which was already happily on the correct hidden enterprise Wi-Fi) and I then revoked the profile in an attempt to make it "forget" the Guest Wi-Fi. This worked as expected but for some reason forgot the enterprise SSID that I want manager devices to be on at the same time. Strange I thought, so I revoked that enterprise Wi-Fi profile and reinstalled again. SOTI thinks it's applied, the device thinks it's applied (within the SOTI MobiControl profile list), the device gets the certificate, but the SSID network does not join. I would expect to see it in the "known Wi-Fi" list, but nothing appears. I've removed it from the group, applied it again, restarted, forgotten all network settings and applied it, recreated a brand-new profile to apply the same SSID again, nothing. I cannot deploy this hidden enterprise SSID that hasn't changed or this Wi-Fi profile which also hasn't changed to this device that has happily been using it for the past year. I have the same issue with my colleague in the same office, we re-created the exact same steps, and he cannot join this Wi-Fi now either. I have checked 2/3 other users that I was struggling to see on the correct SSID and can confirm via SOTI remote control that they also do not know of this SSID. I enrolled a brand-new device and that picked up all of the configurations as expected, so it does work... but is just being selective! I spoke to SOTI support and asked them to restart our cloud instance or services as it seems like a niggle rather than a configuration error/issue. No luck. We were running MobiControl 15.6.0 and I requested they upgrade to the latest version 15.6.4 because our devices are running the latest MobiControl agent from the Google Play Store and I thought they may be some incompatibility mismatch where the agent has upgraded faster than the MobiControl instance. After the MobiControl upgrade, still no luck. I still have the case open with SOTI but I’m at a loss, I have literally no idea why it won't work for certain devices. No config changes have been made with MobiControl at all! It has been happily working at one site for a year and additional sites were seemingly working as I was adding them and now my device at head office is playing silly buggers, it just seems to be certain devices. Not a specific Android version or type of device, random! Any ideas welcome! If someone had the same issue and a fix, even better!
Hello there, Could someone let me know where I can (re)find the network config diagram on MobiControl V15.6.3 please? It seems that is no longer available, missing or something to active or to do to get it displaying? A link to find it in the online help would be appreciated, for sure. Thanks. Best regards,
Is it possible to add shorcut on the android homescreen (not the lockdown) via mobicontrol ?
We have a number of Android Enterprise devices where the user did not give MobiControl access to all files during enrollment. This causes problems during upgrade/deinstallation of our software to the devices. Is it possible to give the permission using a script?
How do you allow Apple Wallet in the Apple Policy on Soti MobiControl so users can use Wallet on their managed device?
Hello folks, We have a population of users in production that is asking us to disable the lockscreen on their tablets. But i don't know any parameters in features control or lockdown that is able to touch at these parameters. Do you have an idea on how to do that ?
Hello, we get automated installed the WSUS Updates on the on Premise Servers. After Automated Reboot the Services from MC Deployment Service & MC Management Service was not abele to Start. It has installed the KB5025229 / 04/ 2023 on the 2019 Server. Windows Events was also not really helpful :( Application: MCDeplSvr.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception. We are running on Version 15.6.3
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