No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hi all. Our Deployment server crashes very often so we have to start it again all the time (using the Administration utility). Which logs (and where to find them in SOTI console) are best for finding the cause of the crashes? Or any better idea? And is there a simple setting/way to start it automatically? Thanks. SOTI version - 15.0.1.1181
Very general question: We are starting to implement single sign on for our shared devices, Zebras and Samsung devices right now, where we would want to power on the device, show the software for single single sign on and based on your authentication show the lockdown kiosk for the list of apps you're authenticated to use. The challenge here is most of our users are not in LDAP so we will not be able to authenticate using AD. What are my options for the best way to go about this, or to start researching as a course of action to implement something like this?
i want too configure the mobicontrol app on IOS so after enrollment users don't have to open the app and than additionall click some settings to use it. how do i do this? thanks in advanced for the one with the golden answer
Hello, I tried to do an OS upgrade via Zebra LifeGuard OTA but somehow the enrollment status synchronisation fails. I remember this being a global bug related to the MC console version, which was actually fixed as it's mentioned in the MobiControl release notes: https://docs.soti.net/soti-mobicontrol/release-notes/v156/1564/ Indeed it didn't work when we had version 15.5, later I tried it on MC version15.6.4 and it worked fine. Now recently we upgraded our console to MC 15.6.6 and it doesn't work again and I get the old error! Any idea what could cause this? Is the same bug back again? Thanks in advance
Hello, im trying to have acces to bluetooth settings and expand the status bar and access to settings shortcuts in a TC57 with soti lockdown activated, enrolled in work mode in a 15.5 Mobicontrol server. To be able to access the bluetooth setting I configure a button with: com.android.settings/.Settings$BluetoothSettingsActivity In native mode it works fine, but i can not expand the notificacion bar to access the quick settings... so i try with the activity suppression method, but then the bluetooth button doesnt work but i can access to the quick settings in the notificacion bar. In summary, when the Bluetooth button is working (native mode), I can't access the quick settings in the notification bar, and when I can expand the notification bar and access to the quick settings (activity suppression), I can't launch Bluetooth settings button. Is there any way for me to have access to Bluetooth settings and the quick settgins in the notificacion bar?
Hello, I would like to register our Android devices with Microsoft via SSO. I have configured the group of devices so that colleagues have to register their phones with their Microsoft account when registering. However, after successful enrolment, SSO does not work for the O365 apps. There is a connection between Soti and Microsoft and I have also created a CA rule. Unfortunately, I still have to log in to each app individually. Does anyone have a solution here? Android 13 SamsungGalaxy xCover 5Soti Mobicontrol 2024
I need a script to disable "Lift to Wake" option on my Samsung devices: Users are complaining about this feature and we have enabled already for at least 1000 devices.
We are currently running SOTI V15.0.1.1181 attempting to configure some new Zebra ET40 tablets running Android V11 Build 11-23-29.00-RG-U03-STD-GSE-04. When attempting to remotely control these devices however I am getting different results depending on the package used. Using no package leads to View-Only access Using the Zebra_Hawkeye_RC_AE_1.6.0.102.pcg leads to remote control access but no visibility on the MobiControl client. Using the SOTI generic plugin leads to visibility and remote access but end-user has to accept the "Recording or Casting with MobiControl" prompt.Are there any suggestions on which plugin to use with these devices? The ideal goal is to have these devices be able to be remotely controlled without any user interaction. We do currently have Zebra TC52X devices running android 11 using the Hawkeye package without issue. We have also ran the following scripts: _resetfailedrcdetectionflag restartagent enforce_rcaccessibility 1 Thanks in advance!
Hi, We have a few iPads that need to be enrolled, they were updated to iPadOS 17.2 and when I use Apple Configurator to get them in Business Manager I get the following error message: "This iPad is already partially set up. This could affect the security of your device. Would you like to erase the partial set-up and start again, or continue with the existing set-up?" If I choose "Erase and Start Again" the process is restarted but I come back to the same screen. If I choose to proceed I can enroll the device in Mobicontrol and can manage it without issue. Has anyone else been experiencing the same problem and how have you dealt with it? What are the risks of choosing "Continue with partial set-up?"
Hello, sometimes our devices have an internet connection via WIFI or mobile but they are shown as disconnected in the mobicontrol console. I think that the script '_resetfailedrcdetectionflag restartagent' would help in this instance but as there is no connection from the console to the device I can't send the script. My idea was to create a home screen item which execute the script but I don't know which action need to be chosen or how to build the intent for the script. The devices are enrolled via AE and we are using the activity suppression in our lockscreen. Kind regards, Lucas
Hi there, For al long time a had a Profile with "Draft available", and it's made by an engineer who is not available any more. The draft is never be made active. How can i see what contains the "Draft" so i need to mad a change in this specific profile. It concerns a kiosk policy with 450 TC56 zebra devices connected. so need to see change between draft and recent version.
i try to find solution "How to sync deviceinfo.ini to individual device? case: i have large device and i want to send deviceinfo.ini to each device. how to do? Because , i found sync by group, but i want 1 file per 1 device
Hi Everyone, I am searching for an opportunity to create a shortcut for the flashlight in a lockdown. This only belongs Zebra devices with Android 13 in my case. Maybe in the future also M3 Mobile SM15X devices. Does anyone have an idea how to create such a shortcut? As I saw it correctly the flashlight isn't an application itself.
Hi,We have an app that google play protect won't install unless we physically press "Install Anyway" The message is "This app was built for an older version of Android and doesn't include the latest privacy protectionsInstalling this app may put your device at risk. Install Anyway"Once you click install anyway the app installs fine.The issues we face is if you don't hit install anyway fast enough the app fails and you need to go into SOTI and push the reinstall starting the process again. This is a huge pain when you manage fleet in the thousands. I fear what will happen if the app is removed from devices in the field and it needs to be redeployed. We cannot expect the end users to manually select "install anyway" If they do see the message at all. What can we do within SOTI to force the install? Device;Zebra TC56 / 57 OS Version8.1.0 Agent Version2024.0.2.1131 OEM 02-52-21.00-OG-U09-STD
Hello SOTI community, Hoping someone can guide me in the correct direction here.. I have two application that requires manual configure IP address and port number to connect to our servers. However for every user it has to be configured but after it is configured the user still has access to go into the settings for the application.Sometimes user's accidentally miss-touch and delete IP info. Is their any way to lock app specific admin settings.
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
