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We have been using SOTI for a while now to manage Zebra devices running in kiosk mode. We want to start using SOTI for company phones issued to employees. I decided to use the company owned personal device enrollment to maintain control while allowing the users to use the device like a personal phone. I was wondering what the best method is to prevent issues with factory reset protection if the employee is termed and leaves suddenly. If I use the recovery menu to factory reset when there is a pin enabled it prompts for the pin or a google account.
I try to publish a web clip for iPads. when entering the URL (http://xxx/xxx/), SOTI reports that the URL is not well-formed. I can see why, the URL is missing propably 2 dots. But how can we force this?
Hello, Ididnt't find how to remove the prompt to automatically take control with remote view on device. - Mobicontrol Version: 15.6.1.1048 - Device Kind Android Enterprise - Management Type Work Managed Device I am log in the console with a user which is a mobicontrol Administrators > In Device Groups permissions assigned on a directory where the device is : The box Remote Control > Control without Notification is checked. Are any other settings required? Thanks for your help
Is there a way to get the device orientation from the API?
Hi. I am adding a managed google play account to my android devices and some of these devices will not receive this account. I get the message that the device do not support this even it is GMS device. I have tested to run enterprise reset but still it will not add an account.If I unenroll and enroll it adds account. There is so many devices, so I was hoping to do this from MobiControl using a script. Is there a solution for this?
We have a strange behavior with our customerThey are currently staging many devices via QR code. With the staging network, it works fine for about 25% of the devices.The other 75% of the devices cannot download the agent.The devices are all identical in type and OS.When we download the agent via hotspot it works fine, except that the SOTI server is not publicly available and the device has to be rebooted to manually connect to the internal WLAN for the registration to work. This is quite cumbersome and time consuming.Now my idea was to host the Android Enterprise Agent locally on the SOTI server and download it from there and then adjust the download URL in the QR code accordingly.But somehow I didn't find anything clever how the URL could be or where I would have to upload the agent.Can you tell me if this is possible or how I could achieve this? Best Regards Beni
I am trying to make an alert that fills the whole screen for 10 seconds with a sound and colored background. Is there a way to do this? Currently I am sending a Message with an alert tone, but I would like it to be more noticeable. This is for Samsung Tablets
Hi all, I followed this link: SOTI Discussion Forum to complete AAD Integration so i can assign users to my devices. Unfortunatly, after the steps provided, the integration is not working. I checked all setting. Someone available to help me out? I can provide details if asked. Thanks in advance, Dave
We have all of our devices in lockdown mode, however, many users are requesting to change their font size. The Samsung Knox kiosk mode has this in their settings menu, however, SOTI's Settings Manager does not. I know we can use legacy scripts to change this remotely but I'd prefer the user to be able to do it on their own. The default font size is fine for most, but specific users that can't see well need the font increased. Our devices are Android 13, Samsung Galaxy Tab Active 3.
Hi, Is it possible to open a PDF file with Soti Surf?
Recently, we have started to upgrade our TC57s from Android 8.1 to Android 11. The one problem that we have noticed is that the Calculator app package name is changing. The main issue with this is that it is not consistent among the devices we have upgraded and it ends up being one of the two names below. com.google.android.calculatorcom.android.calculator2 The kiosk profile is setup using com.google.android.calculator so any phone using the other one is not finding the app on the kiosk screen and is giving the error "package not found." The app in the Google Play Store only shows installed if the first package name is used, and when I try installing it when it is named the other way, I get an error. What is the best way to resolve this issue? We have considered using another app from the Google Play Store entirely to avoid this issue, but I don't like the idea of using some random app that could be taken off the store at any moment and cause mass issues.
I have deployed company portal application on the scanner and when I open it in Admin mode, I can see the option to sign in. When click to sign in nothing appears all I get to see is a blank white screen. Attached a screenshot. Kindly, suggest on this. Model of the scanner is MC9300
Hello I need your help regarding Zebra TC57 terminals with a lockdown profile. I’m trying to access the background tasks and the quick settings of the notification bar.I tried in lockdown native mode but I can’t expand the Status Bar but I have access to the background taskI tried in lockdown deletion of activity. In this case I can expand the status bar but when I try to get the background task I get the home lockdown page.Thanks for you’re your assistance, SOTI APK: net.soti.mobicontrol.androidwork 15.4.6 Build 1013Soti server version: 15.6.0.1018
Hello Team, Namskaar....... We are in some R&D, we want to change the existing wifi configuration which we have done in the StageNow by pushing the Payload with the new wifi configuration, will this is possible? Regrads, D.Malipatil Mercedes-Benz.
Hello everyone, one of our Honeywell CN80 devices keeps trying to download a file. This is no longer available in the Enterprise Provisner. I would like to cancel this, but I cannot find a way to do so. The window keeps popping up in the foreground. You will find a screenshot in the attachment. We use Mobicontrol 15.6.1. Thanks a lot
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