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Hi, is it possible to change the photo resolution and camera flash status on the Zebra device? I use SOTI MobiControl version: 15.3.3.1065 with TC52 and TC25 with Android 8.1. Thanks. Regards,
Hi, Do we have a script that can run a delta os downgrade. Scenario for example, if a May release of android 11 made one of my application problematic and I need to rollback to an April delta update while I investigate the issue. I have copied over a OS file via filesync and ran the script install_system_update /sdcard/Downgrade.zip - I get the message failed to install. I tried install_system_downgrade /sdcard/Downgrade.zip - nothing happens. I tried sendintent -b "intent:#Intent;action=com.symbol.intent.action.UPDATE_PACKAGE;S.file=/sdcard/Downgrade.zip;end" nothing happens LIFEGUARD UPDATE 11-35-05.00-RG-U00 + Full UpdateRelease Date: May 2023+ Delta Update (Applicable To 11-31-27.00-RG-U06)Release Date: May 2023 LIFEGUARD UPDATE 11-31-27.00-RG-U06 + Full UpdateRelease Date: April 2023+ Delta Update (Applicable To 11-31-27.00-RG-U02)
Hi, I have a filesync rule to pull files from devices, but how do I actually get to these files for a cloud instance? The only way I can see at the moment is to edit the file sync rule, and browse the folder ThanksAdam
We have devices Samsung Tab Active 3 tablet with Android 12. I set up a password policy for our devices so that the user sets up a password in alphanumeric format. But at the same time, the Touch and Face ID setting function is not disabled on the devices. Also, I don't see in the SOTI Mobicontrol web console where I can disable the Touch and Face ID feature on our devices?
Hi all, I somehow forgot the key combination. I would appreciate it if someone could remind me which one it is. Thanks!
Hi, Hope someone can help. I have just added two Samsung Android mobiles, in just the same way I have always added them before by scanning my QR code to add them as a managed work profile. Both these newly added devices have updated with all settings, downloaded the apps from the play store and are reporting that the agent status is indeed connected. However, they are not appearing on my Mobicontol devices list when I look online. I have searched, filtered and looked in all groups and they are not hidden anywhere! I have a policy in place to prevent remote reset so without seeing and managing them through the web I cant manage the device either. Please help!?
Currently, a customer of ours is looking for tools for web filtering that record user activity, such as the operation log of what website the user opens, what application, and so on. They want SOTI dashboard which can contains information on a list of categories such as : 1. users with the most certain web accesses2. users with the most access to certain applications3. export files (excel/csv) contain list number 1 and 2 for reporting purpose Is it possible to do it from SOTI ? Or anyone has succesfully integrated SOTI with some 3rd app application that can fulfill the requirement? Thanks
I have set up some users as Technicians who have limited access to console functions but one area they have always had is Remote Control of all our devices (for support and for training remotely) Now I am being told that these users no longer have Remote Control, only Remote View. I have ruled out the device-- Admin users can control all devices, Techicians cannot control any...all they have is Remote View. All devices are Samsung Tab S4, Android 10, Work Managed, all enrolled using same enrollment rule, all devices in the same folder. Mobicontrol Cloud 15.5 I don't want to have to elevate these users to Admins, all I want to do is grant just those permissions needed to grant Remote Control access-- any advice?Thanks, Matt
I'm still new here. I've got 60 Android devices (Ulefone X7 Armor) enrolled and now need to store some files on each device. These are typically manuals and work policy documents which all users need to access. File Sync seems to be the tool for this, and I have managed to configure the Content Library, upload some files to it and create a File Sync rule targeted on specific devices. However, I am confused about where the files land on the device. If I use the default %sdcard% path, I get an immediate error in the device logs - "File synchronization failed". If I try %shareddata% then the logs claim that the files have synced but I have no idea how to find them. The MobiControl 'content' tab for the devices says that there are no device files, no matter which destination path I chose. The File Manager for the devices reports that there is an sdcard directory on the device, but it doesn't contain any files. The log from the device says: 2023-07-12 21:26:41.000|File saver - /storage/emulated/0/filename.pdf - All Documents_v_1_c2d77f0b-d95c-4fdc-a4f8-9297d749061c.pdf.mrx.tmp|E|DO|[net.soti.comm.asyncfile.f] Exception while writing to file|java.io.FileNotFoundException: /storage/emulated/0/filename.pdf - All Documents_v_1_c2d77f0b-d95c-4fdc-a4f8-9297d749061c.pdf.mrx.tmp: open failed: EACCES (Permission denied) Once I have discovered how to store the files reliably, I need to understand how I get to them. Some of the devices have a standard user interface, and others have a lockdown screen. So for the latter I need to be able to create a link in the lockdown menu, and for the former I need to be able to access them straight from the home screen. Should I be able to see the files in the Content Library? MobiControl version 15.6.3.1018 (Cloud). I have read every support article I can find, but I'm none the wiser so I hope someone can help.
Hi, I have tried to find these details, but I could not. Can anybody tell me when SOTI Assist will be EOL and whether SOTI XSight is the replacement for it? Kind regards, Norbert
Hi all, Is there a way of clearing files on a tablet without physically going into them? Is there a script that can be used which would clear soti download files using the scheduled task?
is there any possible way to uninstall app keeping app data and cache. I can do this manually but need to do this through SOTI
is there any possible way to uninstall app keeping app data and cache. I can do this manually but need to do this through SOTI
Hello, I have configured Zebra VC8300 devices running Android 11, managed through Soti MobiControl, with the Enterprise Home Screen (EHS) installed. The issue I'm facing is that when employees go on breaks, they often do not turn off the VMUs, causing the batteries to drain unnecessarily. To address this, I would like to implement a screensaver that activates when the VMUs are not in use and when they are disconnected from the power source (as they are connected to a lift for charging). I couldn't find a specific option to manage screensavers in Soti MobiControl.Is it only in the Android OS where the parameter is configurable ?? Thank you in advance for your assistance. Mat
Hello, Using API packages/V2 works fine but setting "PackageVersion" in payload seems to have limitations in naming. Some like 2.3.0-SNAPSHOT-1, 2.3.0S123456, 2.3.123456789012 fails with same error: { "$type": "ErrorDetails", "ErrorCode": 0, "Message": "Impossible de créer un nouveau package.", "Data": [ "La version du paquet contient des caractères non valides." ], "HelpLink": null }On console, when uploading a pcg built with name like 2.3.0-SNAPSHOT-1, it works fine and name is ok. Why this limitation ? Could it be removed ? And, what is the rule for naming? a regex ? Thanks for your help
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