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Hello, is there a device script to execute a lifeguard OTA update if one is available?
Hello, all of our devices disconnect and connect at 1am. Why is this? Best, Eduard
Hi All,We have 600 brand new Samsung Galaxy A14 devices. I need to enroll them in SOTI like all our other devices however are not having much luck. We have staged these device types before with no issues however we are having a great deal of trouble at the moment.Issue;When we scan a QR code generated via Stage Programmer app the device will show "Getting your device ready..." or "Just a sec..." this will sit for 3 - 5 minutes before finally showing only a white screen with a little black arrow bottom left hand corner.When you press this arrow you only have a reset device option and nothing more.Resolution attempts;I've tried pointing the device to different WIFI networks / using cellular / using different enrolment ID's / enrolment direct URL / using no enrolment what so ever. Any help here would be appreciatedThanks
Hello everyone, I recently discovered something on our Android 8 Zebra devices. I observed it on the TC56 and MC3300 models. There's a floating Home button on the screen, present with and without the EHS lockdown. I have other Android 8 devices that don't have that button, If i click that button, mobicontrol crash and i lost connection for couples seconde on the device and i can log back with soti. I'm not sure if the agent is the problem, but it's the only difference in my configuration. All other profiles are the same. Is it possible that the agent is the source of my problem? How can I get rid of the icon? Thanks for any suggestion !
Hi, Has anyone experienced the same thing, some of our Samsung devices that use the latest agent version 15.4.4.1063 can't connect to the server and after I check the device details it appears like this.
Hi everyone, want to ask regarding BYOD, let say user is received URL link at his personal whatsapp for some kind of approval, is there possibility user open it use Work profile browser? I tried it, but it doesn't trigger Work Profile browser. The only things that i think as solution is create new whatsapp number, push whatsapp at work profile, then send the link to that Whatsapp, but not everyone has phone with dual SIM card. Hope anyone has experienced this case.
Device (samsung tablet) has been enrolled in a group(warehouse location) with that groups own policies and app rules. Device is need else where at another warehouse so the tablet is moved to another group (new warehouse) on the View Devices screen. How do I get the (old warehouse) old group's rules, polies and enrollment removed from the device and the new group's (new warehouse) access transferred to the device without having to factory reset and start over with correct enrollment id? These groups/warehouses also have their own google play accounts. Right now everything is working except the app policies. The new group's applications state "package not found." When looking at the config, the app policy is missing even though it has been reassigned. version 15.4
Hi Everyone, I did an update of MobiControl OnPremise Server.From Version 14.4.9 to 15.6.4 Everything worked as expected and I had no issues. Now I have one question. MY devices Zebra MC3300 with Android 10 still have MobiControl Agent Version 14.5 installed. I can't upgrade the Agent to the latest. Under the global settings I can only manage the plugins and the agent is not shown to me.Can someone explain to me why? The server doesn't have managed google play so this isn't a option for me to update the MC agent. Whenever the support did an update for a cloud server I was able to update the agents afterwards. Thanks for your help!
Hello, we manage all of our Smartphone android devices with MobiControl. This is our current setting "Allow User to Configure". The problem is we are technically able to track the exact location of the smartphone and we are not allowed to be able to track them... Can we turn the tracking off somehow that they can only use GPS for navigation like google maps? They also should still be able to turn off and on the location on smartphone and not completely block it through mobicontrol, because if I use "GPS only" they can not turn it off on the smartphone.
I have reports from some users, that the locally stored contacts have suddenly disappeared, and the only thing I can relate it to is the agent update to 15.4.4, which happened on August 2nd. Has anyone else experienced something similar? And is it possible, that the agent update could cause contacts to be deleted from a device?
Hello guys, I have an LDAP connection setup and working, can connect through it in the webconsole .. I can recover my LDAP groups in the Users/groups directories. If i had a group i'm belonging (or whoever) as adminstrators, then i had Shared Device Configuration to my devices with the group i'm belonging. (samsung S7 FE for example). My device now show the Shared Login screen, and on that screen if i input my username/pwd, it authenticate (success shows in logs). But return a message "Failed to authorize user 'username' because the user is not permitted in the shared device configuration" Agent V15.4.3 Build 1054 Server : 15.3 Any ideas on that ? Thanks !
Hello, I would need help with a problem that has been reported to me! I didn't do the initial configuration, and I can't seem to find the issue. Here's the problem: I am unable to completely reduce the volume. I can lower it almost to 0%, but not all the way, and the button that usually serves as MUTE is also unavailable. There's a configuration for SOTI lockdown, so I thought I might find an option there, but everything seems to be okay. I noticed some sound options in SOTI Apps, Settings Manager, and I've enabled all of them, but the same problem is still present. I've also noticed that the issue is not only present when the lockdown is active; even when I exit and return to the device's home screen, the problem is still there. Has anyone ever seen a problem like this before? Does anyone have an idea to fix it Here's a screenshot of the Sound Menu with the grayed-out mute button : Imgur: The magic of the Internet Zebra MC93 Android 10 - U138
We are running Honeywell CT30XP. Now we would like to do a firmware update, which is done with a policy. is there a possibility that I can control the policy so that this is only active from 22:00 to 4:00 ???
Volume of scanner beep is inconsistent throughout our scanners. Some have a beep, some don't, and others vibrate. How do I turn up the volume of the scanner when it beeps when scanning a barcode and keep it there? Is there a setting or script? Using MC93 Android scanners with lockdown restrictions.
Hi everyone, Is it possible to put URL in Send Message feature? So basically we put URL link in the message then user can open it. Thanks, Randy Saputra
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