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i need to be able to track my devices! find my iphone feature would allow me to find my device! why cant mobicontrol turn back on after a reboot or the app is closed? i have the location services set to always. the only way to really find the location is turn on lost mode but i dont want to be doing that
We use SOTI to deploy iOS devices and are interested in the version of one app that is installed. Is there any way to pull this onto the device list for easy viewing? Currently I have to run the app version report but this does not include the time when the device last connected so is not overly helpful for identifying app version issues. It's a lot of effort to pull 2 different reports and then join them (especially as the dates export as text and are not easily converted)
Is there a setting to prevent a user from going in to the saved or active wifi settings and unhiding the wifi password? Mobi Version: 2024.0.1.1020 Devices: iPhone SE2+3, iPads Gen7,9,10 mostly
Hello everyone, We currently have the problem that we cannot renew our VPP token. The error message shown in the screenshot appears. We are also unable to perform a VPP sync (result: the same error message). However, the VPP connection test works successfully. If the app mentioned in the error message is removed in the Business Manager, a different app ID appears. Has anyone had this problem before?
What features are enabled when enrolling an iOS device through Apple Business Manager, and how do they differ from enrolling a device without using Business Manager?
Is there a way to configure items in the iOS Settings app?Specifically, if you go to Settings\App Store\ and scroll down to the Cellular Data section, and enable Automatic Downloads and set App Downloads to Always Allow. Also, we need to set the MobiControl app and a company app to once installed to automatically enable location to always for those 2 apps and prevent users from being able to turn it off. We have a mac mini with apple configurator installed if its something I need to create within apple configurator and then push it using MobiControl. We are running MobiControl in the cloud, Version: 2024.0.1.1020
Hello SOTI team, I would like to stage an iPhone to only display a webclip on the device The problem is by using application restrictions (White List) it removes all but the settings and phone icon. My goal is to find a way to remove those icons from the phone by using SOTI. I tried creating a blacklist to specify com.apple.Preferences and com.apple.mobilephone but it will fail to install. Will I need to use an XML script to accomplish this? If so could some one help point me in the right direction for what options or ideas they have? Single App mode is not an option because I would like to add more webclips later. 07/30-Thanks Kindly for suggestions but Single App mode is not an option as the root goal would be to lockdown the phones similar to Android. I realize this may not be possible but my ideal situation would be to create a homescreen without the Phone and Settings icons. I think my only best solution is to drop those two icons in a folder on page 2. I believe we are facing limitations of what iOS 17 can do. I hope with iOS18 we will be able to hide those two icons and prevent user from being able to swipe right or left on homescreen. I did experiment with Custom Profiles but if you try to blacklist the Preferences and MobilePhone bundles using XML it will fail also. The official Apple documentaton does specify that you cant do that for those two Bundles so I think this may be out of SOTIs control. Thanks again!
I've followed the steps, create google admin account to manage google chrome (free) generate browser enrollment token, copy and save xml file created a separate app profile, add google chrome, go to managed tab and this is where I'm stuck. it says to upload the xml file but its just a text box. I tried to open the xml file and copy the contents and paste it into the txt box but it keeps coming back as "will only accept xml" and graying out the save button. This is the only thing I can get it to let me save (removed token for security) but I can't tell if that is right because it didn't seem to change anything on my test device. <dict> <key>CloudManagementEnrollmentToken</key> <string>****TOKENSTRING****</string></dict>
I am trying to setup so user can use the app store but when I do the options are greyed out and just says beside it in app purchases. I have allow install of apps and allow install of apps from the app store enabled in the feature control. I also have allow in app purchases enabled as well. If turn off turn off allow in app purchase it does nothing. all the app in app store are greyed out and will not download and install.
Is there a way to deploy an app store application more that once to the same machine? We have a need to deploy the test environment, dev environment and production environments to the same IOS devices for testing. So far, I can only deploy the application once.
Hi, We had problems when trying to install the application by uploading the IPA file via Apps Policy. where when the application appears on the device an error appears as in the picture. We use enrollment device types and unsupervised devices. Is it true that on an unsupervised device you can't push the IPA file type application?
I am setting up ipads for children to play games on in public libraries. I am using an App policy to push all the apps to the devices. We are locking down Internet etc so I am using a Profile, using Feature Control to disable things. We do not want passwords on the devices. The problem is when I assign the Feature Control Profile to the device without configuring Authentication in the profile it breaks Mobi Control on the device (It works fine if I add Authentiction to the profile). When you attempt to open Mobi on the device it pops up quickly saying App not configured then closes.
Hopefully someone can help me here. I have created and deployed an Apple device as "user" enrollment which works fine (i can add and enroll profiles which take effect on the device like Wifi for example). My problem now is, I also assigned an app policy where 2 apps are assigned to (previously also "purchased" in the ABM (Mobicontrol Agent and Office 365 for testing)). I can see both apps in the provided webclip for Application catalog (https://serveraddress/mc/mdm/appcatalog/%DeviceIdentifier%) but if i press on "install", for both i get the error message "App can't be installed. Please contact your Administrator." In the webclip for the profile catalog (https://serveraddress/mc/mdm/profile/%DeviceIdentifier%) i get only a blank page. APNS is set up and a test went fine. Did I miss something or is there something related i could have done wrong somewhere?
Hi, We have a few iPads that need to be enrolled, they were updated to iPadOS 17.2 and when I use Apple Configurator to get them in Business Manager I get the following error message: "This iPad is already partially set up. This could affect the security of your device. Would you like to erase the partial set-up and start again, or continue with the existing set-up?" If I choose "Erase and Start Again" the process is restarted but I come back to the same screen. If I choose to proceed I can enroll the device in Mobicontrol and can manage it without issue. Has anyone else been experiencing the same problem and how have you dealt with it? What are the risks of choosing "Continue with partial set-up?"
I'm looking to understand how we can use MobiControl to deploy eSIMs to managed iOS devices, and i cant seem to find any SOTI documentation on it. We have multiple iOS devuces enrolled into MobiControl currently, and would like to roll out an eSIM to each of them. I can see an option in the device actions called 'UPDATE ESIM CELLULAR PLAN' which then asks you to enter the 'Carrier URL'. Is the carrier URL something that we get from the network supplier? And is this unique to each eSIM, or is it a generic URL for all of the eSIMs? If anyone has any experience with rolling out eSIMs via MobiControl in the UK it would be great to hear from you.
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