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Hi, I was wondering why iOS is requesting to install the iTunes app to install other apps. So devices are DEP enrolled, but when opening the app catalog (pushed from SOTI) and selecting an app ti install, I get following message: App installation:Log in to iTunes to allow "MdmServerX" managing and installing apps... Why does iTunes need to be installed and how to fix this?
Hello, how to find the file path for sync picture from device to serveur ? Best regards
I have configured shared device for Android and iOS. On Android it works. On iOS I login and after MFA, this message appears on both the device screen and in the logs: Failed to authorize user because the user is not permitted in the Shared Device configuration. I'm using the exact same user on both Android and iOS. The configuration for shared device in Advanced configuration is exactly the same on both. Anyone got any ideas why it is working in Android, but not iOS?
Hey everybody, I might be missing something obvious but I am having issues adding an app policy for our iOS devices. It says "No Accounts Available" despite an account being available.
Hello MobiControl: 15.5.1 iOS: 15.5 2. attempt at creating a post since it is not possible to edit after posting. iOS device has been enrolled as unsupervised, device enrolment with user authentication. App policy installs Outlook and other necessary apps, Conditional Access authorizes access. Customer has trouble synchronising contacts between Outlook on Windows, Outlook on their iPhone and their personal contacts in the Contacts-app. When they go to the Contacts-app on the phone, they only see contacts created on their phone, not contacts from Office 365 or contacts they have created in Outlook on their computer. They want everything to synchronise between each other, like it did before they enrolled their iPhone. I contacted SOTI Support, they had no idea how to fix this. Which is strange since it should be a pretty widespread problem. I have tried with Outlook Managed App Config. I manage to get everything working, except the keys in bold. I have tried different formats like true/ and true, but no success. Like always, little or no documentation is available from SOTI. I have also thought about Exchange Active Sync. Maybe this could synchronise contacts only, while Outlook takes care of emails and calendars. <dict><key>com.microsoft.outlook.EmailProfile.EmailAccountName</key><string>Office 365</string><key>com.microsoft.outlook.EmailProfile.EmailAddress</key><string>%ENROLLEDUSER_EMAIL%</string><key>com.microsoft.outlook.EmailProfile.EmailUPN</key><string>%ENROLLEDUSER_USERNAME%</string><key>com.microsoft.outlook.EmailProfile.ServerAuthentication</key><string>Username and Password</string><key>com.microsoft.outlook.EmailProfile.AccountDomain</key><string>%DOMAIN%</string><key>com.microsoft.outlook.EmailProfile.ServerHostName</key><string>outlook.office365.com</string><key>com.microsoft.outlook.EmailProfile.AccountType</key><string>ModernAuth</string><key>IntuneMAMAllowedAccountsOnly</key><string>Disabled</string><key>IntuneMAMUPN</key><string>%ENROLLEDUSER_USERNAME%</string><key>com.microsoft.outlook.Contacts.LocalSyncEnabled</key><true/><key>com.microsoft.outlook.Contacts.LocalSyncEnabled.UserChangeAllowed</key><true/></dict>
We've been able to deploy our iOS App to App Store Connect but the process is very strict and we fear that it will be a mess when we will have to fix some bugs. When I'm using XCode, I see it is possible to choose Entreprise as a method of distribution : If I understand it correctly, the users can download directly the IPA file stored somewhere on a server with this method,. I'm wondering if SOTI is able to download that IPA file and deploy it on our devices using this method ? I ask because in the SOTI documentations, I've found this : https://soti.net/mc/help/v14.1/en/console/data/sotihub/hub_deploy_app_packages.html Where I can read that : Note: This procedure is only applicable to Android (4.1+) devices. While the SOTI Hub app is available on iOS devices, Apple's security restrictions prevent SOTI from providing an .ipa file outside of the Apple App Store. So, is it possible to find an easier solution than uploading the app to App Store Connect ?
We have some iPads using Mobicontrol. The profile in use restricts some features and browsing to certain sites, but the users will need to be able to upload data to iCloud from an app. This is not currently working - the data appears in the iCloud settings but does not make it to the cloud storage. Are there any settings I need to look out for? I am using a web content filter, could this be breaking the upload?
I'm trying to verify something - I was told by my account manager at SOTI (who is currently AWOL, so I guess I don't know who my current SOTI account manager is now) that it's possible to use both a managed Apple ID and a regular Apple ID simultaneously on a device. The reason why we want this is because we have a lot of turnover in the company and the Executive wants users to be able to use their phone for both work and personal. So, we're constantly setting up phones for users, only for them to be done in 3 months and then having to wipe and reset the phone for a new user. However, users will sometimes change their Apple ID passwords and device passcodes and not provide them, leaving us stuck with a phone that can't be reused for another user without some trickery. We haven't figured out how to forcibly remove an Apple ID from a SOTI assigned phone. Did I mention that we never got properly onboarded? Their support documentation is also atrocious. Yeah, I'm not impressed with SOTI support right now. Anyway, if I sign into a device with a Managed Apple ID, that part works fine. But if I try to sign into App Store with a personal Apple ID, it boots the Managed Apple ID off and takes over iCloud. Sigh. So, was my previous account manager lying or incorrect? Is this actually not possible? Any advice here would be appreciated!
Hello, I'm using the app catalog but I find it takes a little while to let me reinstall an app after it's been deleted. How often does the catalog check for updates?
Hello, is there a way to close an app at a certain time? If not, is there a way to reboot the devices at this timer every day? Thanks.
We are getting following error when trying to push install apps to iphone. "This app cannot be installed because its integrity could not be verified" the same application can install via TestFlight
Hi All, We are currently setting up 90 ipads and joining them through MDM. We have setup around 4x and then suddenly one of the ipads give the following error: "Profile installation Failed The SCEP server returned an invalid response." We cannot solve this by restarting the ipad, not many actions to perform really. Meanwhile, other ipads configured before and after this problematic ipad have no such problem... Can anyone suggest a solution on how to resolve this? Thank you.
Hi, I would like to know more about using SOTI to deploy mass iPadOS... The iPadOS size is around 5.5GB, it brings concern as we have to update 90 units of iPad in one go... If we are to issue "Update OS" command via SOTI, the following questions come to mind (sorry I cannot test now as I cannot afford to update any of my iPad's OS now): 1) Will SOTI spread the update across a specific time frame to avoid congesting the whole bandwidth? 2) When issuing the command, will it force the iPad to update? Or will it prompt a box and ask for user's consent first? 3) We have set to defer OS update for 90 days, after that period, will iPad be forced to update regardless of its current status? 4) Is there a difference between "scan for OS update" and "update OS"? Thank you for your time.
We need to be able to add a user guide to our iPads. It is not a document that can be publicly available online so a webclip to it online isn't possible. Is there a way for us to access a password protected online file storage? Or is there a way to upload a file to the device using Mobicontrol and make it easy for the users to find? (e.g. button on home screen) We may be required to update the document from time to time.
Hi, We need to disable private mac address for our wireless profiles for iPadOS but I can't seem to find the setting. May I know is this possible by SOTI? If I look at Wi-Fi MDM settings from apple, it seems that setting can be tuned. Do I need to write a custom profile for it? Grateful if anyone can advise on the matter, thank you. Thanks and Regards, Lok
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