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Hello. We have configured Microsoft integration on our Soti Mobicontrol on-prem instance last year. Integration was done straight up from the Mobicontrol console, following SOTI's documentation. Since the end of the last month, we have this integration in error state. Checking intune adiministration, partner status is in Connection lost status. We checked the Soti enterprise apps on our tenant ( SOTI MobiControl Device Compliance and SOTI MobiControl App Protection) Both have the right permissions. I assume it's about cert/secret client expired. Since these apps are not in app registrations, we cannot renew them (or maybe i missed something?) I have an open case with Soti for this, but wanted to check if someone else had this issue, or if someone knows a fix for this. MC version: 2025.1.2 Thanks in advance.
Hello,We are piloting the Shared Device mode in SOTIThe device group has Shared Device configuration enabled.It is set to Move to the Post-Lockdown Group, and when signed out it returns to the Pre-lockdown group.Timeout for logged in user is 13 hours (After which the user is forced logout).Timeout for inactivity is set to 4 hours (After which the user is forced logout).Data to clear on signout.This is generally working fineHowever have noticed the following:Somehow, the user on the device is logged out, but the device did not move back to the Pre-lockdown group. The device is still in the Post-Lockdown group which means its showing the main app screen, not signed in, no PIN (cleared). Allowing anyone to walk by and use the device.How can this happen if the configuration specifies that, when logged out, it should return to the Pre-Lockdown folder?Restarting the device does not move it back.Log Out Shared Device device action does nothing becaue there is no logged in user.The only way to solve this, is if I manually move the device back into the Pre-Lockdown folder. We have a lot of devices and this seems like it will become a bigger issue down the line.I have raised a case with SOTI support, but though I might reachout here also to see if there is anything else I can do from my end.
Hi all, We are trying to upload an APK to a SOTI MobiControl package, but we are unable to do so. We are using the following script: ####### #!/bin/bash SERVER_URL="https://<SERVER_HERE>.mobicontrol.cloud/MobiControl/api/packages/v2" API_TOKEN="TOKEN_HERE" PACKAGE_NAME="0_APK_Package" PACKAGE_VERSION="1.0.0" PACKAGE_PLATFORM="AndroidPlus" APK_FILE="App1.apk" BOUNDARY="test" # Check if the APK file exists if [ ! -f "$APK_FILE" ]; then echo "ERROR: File $APK_FILE not found in the current directory." exit 1 fi echo "Uploading package to SOTI MobiControl..." # Build the multipart body and pass it directly to curl ( # 1. Part: JSON metadata printf -- "--%s\r\n" "$BOUNDARY" printf "Content-Type: application/vnd.soti.mobicontrol.packagearchive.metadata+json\r\n\r\n" cat <<END_JSON { "PackageName": "$PACKAGE_NAME", "PackageVersion": "$PACKAGE_VERSION", "PackagePlatform": "$PACKAGE_PLATFORM", "PackageFiles": [ { "FileName": "$APK_FILE", "FileSourceType": "Binary", "Destination": "%sdcard%", "FileFlags": "DoNotUninstall, AllowUserUninstall" } ] } END_JSON # 2. Part: APK file (binary) printf -- "\r\n--%s\r\n" "$BOUNDARY" printf "Content-Type: application/octet-stream\r\n" printf "Content-Transfer-Encoding: binary\r\n" printf 'Content-Disposition: attachment; filename="%s"\r\n\r\n' "$APK_FILE" # Inject the actual binary content of the APK cat "$APK_FILE" # 3. Close the multipart printf -- "\r\n--%s--\r\n" "$BOUNDARY" ) | curl -v -X POST "$SERVER_URL" \ -H "Accept: application/json" \ -H "Authorization: Bearer $API_TOKEN" \ -H "Content-Type: multipart/related; boundary=$BOUNDARY" \ --data-binary @- echo echo "Process completed." ####### When we execute it, the request returns HTTP/2 200. However, when we check the package in MobiControl, the Files tab does not show the uploaded APK: Do you have any idea why this might be happening? Thanks in advance.
Good day, SOTI Community. I've configured a Wi-Fi profile for my iPads so they should automatically join a specific network. The profile deploys successfully, and the devices show the SSID and credentials as expected. However, the iPads don't actually connect to the network on their own; they only join once I manually tap the SSID. After that first manual connection, they auto-connect normally.Has anyone else seen this or know what might cause the first auto-join to fail? Or is this by Apple's design for security/privacy measures?iPadOS v26.0.1MobiAgent v2025.1.0.2051SOTI MobiControl v2025.1.0.1010Thanks, MDel
Hallo, we are having issues with automatically naming our devices.Atm, we enroll devices and rename them manually. This is an issue since it needs time, prone to human errors and our automatisms for device certificates > So i want to automate. Idea was simple: Android: A-%AUTONUM:4% IOS: I-%AUTONUM:4% Problem:%Autonum% Counter is not global on the server.Each Enrollment profile has its own counter. So the numbering is as following:- Android: %Autonum% at ~10 atm- iOS: %Autonum% at ~75 atm- Rename via GUI ~140 atmIssue:- There is a danger of duplicate naming when the enrollment counter reaches the counter of the existing devices. SOTI Support says:Can't do anything about thatAny ideas for a naming concept which is easily readable by user (Shown on lockdown template) and automateable?
Hello, does anybody have an idea how to prevent enrolling of private devices as Work Profile devices into our environment? We have set the Device Type option in our Enrollment Policy to "Work Managed" as we only want fully managed devices in our MDM. Unfortunately with the same Enrollmend ID a user is able to enroll his private device by downloading the SOTI Agent from Google Play and entering this Enrollment ID. Shouldn't the option "Work Managed" prevent the users from doing so? If this is not possible, why are both options available in the GUI?
Hi all,Has anyone managed to get badge notifications to work on their Lockdown screens? Is this feature supported?
Hello everyone in the SOTI community.I’m experiencing an issue with the Enterprise 802.1x Wi-Fi profile on Zebra and Datalogic devices running Android 14. The profile works fine on devices with lower Android versions, but it does not work on Android 14 devices.
The SAP URL published through the SOTI Surf app works fine when connected to the company Wi-Fi. However, when accessing it outside the company network with Netskope connected, the page shows ‘Webpage not available.’ Interestingly, the same link opens successfully in Chrome under the same conditions.
I trying to setup a Samsung Galaxy Tab Active5 Pro 5G, on Android 16 as a Work Managed Device using Managed Google Play. I am pushing some microsoft apps (Outlook, Teams, Edge and Authenticator) to the device from the enterprise store and have been trying to use the Application Run Control configuration to allow access to the system camera and the Samsung Gallery app. The camera functions as expected but when tapping the picture just taken i receive the following error "Unable to find an application to perform this action". In the Application Run Control configuration i have already allowed the following apps com.sec.android.gallery3d com.samsung.storyservice com.samsung.android.widget.pictureframe Hoping someone may have come across this before
Hi, we have some Zebra Helios devices Non-GMS. I have recently tried to upgrade some from A10 to latest Android 14 (14-32-12.00-UN-U00-STD-HEL-04), and figure out that Velocity (2.1.45) crashes just after start. I'm struggling to get support from Zebra and Ivanti, wondering if anyone here has ever experienced the same. The same device works fine with Android 13 (13-29-10.00-TN-U00-STD-HEL-04)
Hello everyone, we are using SOTI MobiControl version 2025.1.2.1007 and would like to remove the search bar, as it interferes with the display of certain websites and applications. Does anyone have experience or approaches on how to hide or disable the search bar?Any tips or workarounds would be greatly appreciated. Thank you!
Hi everyone, I am currently on MobiControl version 2025.1.0.1007. I am strictly an Android Shop with devices ranging from OS 10-15. Device Agent version(s) 2024.1.4.1149 through 2026.0.0.1104. I am attemping to use a python script to make the POST packages/v2 api call. I have no issue with the creation and upload of the created package. I am running into an issue when trying to get the files in the package copied to the correct folder/folders on the Samsung device. I have tried using a post-install script (I referenced the Android Agent JavaScript documentation) but for whatever reason, I can not get the files on the device. I find it strange that this isn't working since the profile status states that the package was installed successfully. When I check the file structure, no files are copied into the specified directories. I have even tried adding the PackageGroupFile and PackageFileFlags parameters in the script but still no luck. I was wondering if anyone else had any luck using this API call to build -> upload ->deploy successfully. The files in question are files that are generated in ESI. Building the same package in Pack Studio works without fail. I am wondering if I am missing something crucial. Any help would be greatly appriciated. Thank you. If any other information is needed, I would be happy to discuss.
Hello everyone! We’re looking for advice on the best method to update the Soti MobiControl agent and plugin on Android Classic devices. Ideally, the update process should allow segmentation (by version), for examle: 10 devices with the n-1 version 50 devices with the n-2 version The rest of the devices with the n-3 version And be fully automated. Any guidance or best practices would be greatly appreciated!Regards.
Hello there, I'm in need of clearing the cache of two apps that I've installed on my zebra devices, there seems to be a few ways to achieve this but I'm not sure which is the best for me. I want to clear the cache of two specific apps I've installed weekly. Any help is much appreciated.
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