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Hello, Currently we are trialing the Shared Device mode in SOTI using Samsung android tablets. We have set up both Login Pre-lockdown and Post-lockdown profiles. And configured the Shared Device mode details using Entra SSO etc. When you click the Login icon, it brings up the O365 username and password screen. After entering your details for SSO and signing in, the screen disappears and briefly shows the Login screen again. Then, you are prompted to enter your session PIN. Once you enter the PIN, it returns to the Login screen. The main issue is that it takes about 5 to 10 seconds for the device to sign in and switch to the Post-lockdown profile. Our staff are getting confused because sometimes the session PIN prompt doesn’t appear, or after entering the PIN, there’s a 5-10 second delay, making them think nothing is happening, so they click Login again. Is it possible to add a transition screen after setting a PIN, such as a “Loading” or “Please wait” message?Thanks
Hello,Did anybody else noticed this behavior/bug/feature/limitation? :) (it seems to be happening in both User and Administrator mode)Soti Mobicontrol version 2024.1.2.1046COSU (Work Managed Device) Samsung phones with Android 14 and Agent 2026.0.1.1158
I have an enterprise application that I have to update regularly and every time I do it takes forever to flow down to the devices. I have 1200 devices now but this speed has been this way since I put my first 100 devices into my 2024.1 instance. Not sure if I am missing something but is there anyway to speed up the flow of the updated APK to all devices?
We have an issue with lots of our iphones using excessive data. We've looked in settings on the handsets and can see it is used by System Services -> General. Is there any way to restrict the amount of data that the system services could use? Are there any other settings to help us control/reduce usage of data? The phones have an application run control setting so that only one app and the settings can be used on the device.
<pre id="tw-target-text" class="tw-data-text tw-text-large tw-ta" dir="ltr" tabindex="-1" role="text" data-placeholder="Traduction" data-ved="2ahUKEwjX79SM7eyQAxV3cKQEHSlLF54Q3ewLegQIDBAV" aria-label="Texte traduit : Hello, I hope you are well. I am writing to find out if other SOTI administrators are experiencing this issue in their companies. I have Samsung XCOVER 7 phones that are shared by several users on the same day. We have applications on these phones that require SSO authentication via Microsoft 365. When the phone is passed around, it is very difficult for the user to log in to these applications because SOTI Surf (or another browser) caches the last 365 login for SSO. I am forced to manually clear the app data and cache, but this is not manageable. Do you have any ideas for automating this more easily? Ideally, we would like to have profile-based management on these phones, but I don't know if that is possible. Thank you very much for your help. Have a good day,">Hello, I hope you are well. I am writing to find out if other SOTI administrators are experiencing this issue in their companies. I have Samsung XCOVER 7 (Android 15) phones that are shared by several users on the same day. We have applications on these phones that require SSO authentication via Microsoft 365. When the phone is passed around, it is very difficult for the user to log in to these applications because SOTI Surf (or another browser) caches the last 365 login for SSO.I am forced to manually clear the app data and cache, but this is not manageable. Do you have any ideas for automating this more easily? Ideally, we would like to have profile-based management on these phones, but I don't know if that is possible. Agent version : 2026.0.1 Build 1158Server version : 2025.0.2.1059 Thank you very much for your help. Have a good day,
In mobicontrol I am pushing 2 apps to our CT45 scanner. One is our picking app and the other is our Aladdin app for our CodiScanners from Datalogic. The Codiscanner is linked to our CT45 scanner via the Aladdin app. The Aladdin app adds the aladdin keyboard which you need enable before it is recognized and is used in our picking app. I am trying to enable and set this aladdin keyboard after post-install as default keyboard via a script with the command: afw_set_preferred_keyboard com.datalogic.aladdinapp/.views.keyboardview.AladdinSoftKeyboard But this seems not to work. If I try to manually send a script to the device then I only have as script types: Legacy, javascript, powershell 32-bit compatibility, powershell native. Is this normal? I select javascript then I get the below error: 01:40:08 PM Error Custom log (missing ; before statement (UserScript#2)) MDV-VWA22071B34A2 A007703 01:39:52 PM Information Script was sent to device ( afw_set_preferred_keyboard com.datalogic.aladdinapp/.views.keyboardview.AladdinSoftKeyboard) If I send it as Legacy script then the command is sent but nothing happens and there is no error in the log. I see somewhere in a documentation that it mentions as script type: Android for Work but I do not have this choice. Am I doing something wrong or am I missing something. Can you help me out?
Hi everyone, We need to schedule the deployment of a specific profile to different sets of devices on separate days. The deployment should always take place between 23:30 and 06:00 (Spanish time) to minimize operational impact. We have already tested the "Custom Deployment Schedule" option, but it does not work as expected.Our console version is 2025.0.3.1026. Example schedule: Day 1: Deploy to devices A and B between 23:30 and 06:00 (Spanish time). Day 2: Deploy to devices C and D between 23:30 and 06:00 (Spanish time). Day 3: Deploy to devices E and F between 23:30 and 06:00 (Spanish time). Please confirm if this deployment schedule can be configured accordingly or if any additional information is required. Thanks in advance!
Hello, is there an possibility to force the download and installation of OTA via Soti 2024.1.2.1046. With force i mean The OTA process on the device start immediately with download and installation and not "12h" later.. only Zebra Enterprise devices. Kind regards Günter
Hi everyone, We need to deploy profiles and applications to devices based on both the user and the path, for example: (User A and Path A) or (User B and Path B) We can’t achieve this using the Devices or Users tabs, since the conditions are added together rather than combined as “user AND path.” The only possible approach we’ve found so far is using filters.We can get the user from the Device Name (as we rename each device with the user’s name), but we can’t find a way to retrieve the Path. Does anyone have any ideas or suggestions?One possible solution could be using Custom Data, but in that case, we’d need something on the device that automatically writes its Path. Thanks in advance!
Hi, We need to implement bad read notification when a wrong barcode is scanned, so I used the notification section in DataCollectionService.xml (see picture) to configure this but the sounds still the same for good read notification or bad read notification. I'm wodering if there are missing configurations that need to be checked? Device: CK65 OS : Android 10 and above OEM : 90.00.21-(0278) and above
Hi, I've got a Zebra MC3300ax devices with the Version 11-20-18.00-RG-U00-STD-HEL-04 that i am trying to update up to 14-32-12.00-UG-U03-STD-HEL-04 Version, i have copied the file with File sync to a set location and once it is done i have sent the script (Type Legacy) : install_system_update /sdcard/update/HE_FULL_UPDATE_14-32-12.00-UG-U03-STD-HEL-04.zip to which i get the log error Custom log (Mx OTA failed: Any idea what could be the cause of this? i have tried moving the file to diffrent locations and even diffrent update files to slightly lower versions but it always give the same error. Best Regards, Bar
Hello,I’m experiencing an issue while enrolling a Zebra MC33 Android 8 Non-GMS device into SOTI. Although I enroll the device as Work Managed, it gets added as a Work Profile instead. I’m unable to manage the device, and it does not register in Work Managed mode as expected.I have tried all the steps listed below, but the issue still persists. Could you please share your insights or experiences regarding this issue? https://supportcommunity.zebra.com/s/article/SOTI-agent-error-message-This-device-agent-is-incompatible-with-your-device?language=en_US
HI SOTI Discussion How to allow Camera / Microphone when use Chrome open URL and URL request to open camera I dont want to use SOTI SURF
We created a feature control profile for Mac in Mobicontrol. When I add the feature control in this profile, Mac users cannot open the App Store. Which setting allows us to open the App Store application? Could you please assist me with this? I can share to rule set.
Hi everyone, we’re currently experiencing an issue in SOTI MobiControl:When adding custom attributes as columns in a personalized view and exporting the data as CSV, only the main headings appear – the actual values of the custom attributes are missing. This behavior occurs for all custom attributes and all users. Has anyone else encountered this issue or found a possible solution?If not, we’ll forward the case to SOTI Support. Best regards,Fabian Example: CSV-Export without custom attributes CSV-Export with custom attributes (Custom attributes = mde)
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