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Hello. We started to have issues with Microsoft apps sign-in on our devices (Teasm, outlook, etc) which are managed in Mobicontrol. MS integration looks fine in Mobicontrol. In intune SOTI is configured as 3rd party compliance partner, and active I've checked Azure logs, all sign ins are failing due to missing app protection policies (We have a CAP configured to require app protection policies). The policy is configured in intune, assigned with a filter, which excludes all app.deviceManagementType, except "Unmanaged", and adds a manufacturer filter. It was working fine for our enviorment, untill last Friday. There was an interuption of the service from Microsoft (related to filters). We spotted the issue on byod devices enrolled in intune first, but was fixed with the patch from Microsoft. As we saw, this issue was affecting multiple tenants. Unfortunately, the devices managed in SOTI are still affected by this. Wonder if someone has similar problems, and if you found a resolution. Currently waiting for a reply from Microsoft.
I am trying to see if we can use SOTI for some of our android tablet and have them use intune company portal app to access our comnpany apps? The app requires the creation of a managed work profile, and when i tried it says it is not able to set up a work profile. I see that there is work profile that SOTI creates on the device, is that why and is there a way around that?
How can I reinstall a package that failed using a script? Is it possible?
We are working to intergrate OKTA as our IDP to move towards SSO and we are wanting to pull several fields (most importantly the phone number field) from the devices detail page when a user logs into any of the OKTA driven apps on the device, so we can then pass it into our 3rd party Workday app (also leveraging OKTA). Could we use the mapping attributes here to grab the Phone Number ( I didn't see it in the list) and pass it into OKTA? Or would we need to use an API to handle this?
Hi, Can anyone advise what the endpoint needs to be / look like for MobiControl to download an APK from a URL? I have a URL, which when browsed to, will auto-download the APK. If I use this same URL in the Enterprise URL field I get the message 'URL is not Accessible'. Thanks
I have an app which is being used on a number of devices which are in Lockdown via Soti Mobicontrol. I've noticed that when left unattended for some time (probably 20 minutes or so), my app that was previously in the foreground will be shut down and the Lockdown screen will be brought to the foreground. This wouldn't be that much of an issue if I wasn't relying on my app running also when noone is using the handheld, as the app will perform routine background tasks at certain time of the day. Is there a way to ensure that if my app is active, that the Lockdown screen won't take over?
Hey, I wanted to reply yesterday, but for some reason I couldn't reply. I clicked on “Post,” but nothing happened. That's why I created a new post. Pulse | Community Support @Raymond Chan Unfortunately, it didn't work. Here is the error code.
Use Case: We are wanting our custom attribute to update with the user everytime a new user logs into velocity. I have this working manually but trying to automate the js file using file sync. Velocity needs to read in the MAC address for each device. I have the .js script, that when sent manually will create the folder sdcard/com.wavelink.velocity and put the file into it containing the mac address (DeviceInfo.txt). Velocity file assisant will move it from there. I saved the js in a file (GetMAC.js) and have the file syncing to my device but i am unsure how to execute the file so it will do what I have already done manually. How do I execute this file. or is there a better way to do this altogether? should i put this script in the file sync itself? what would i specify for folder paths is there is none? JSScript: var folderPath = '/sdcard/com.wavelink.velocity'; var deviceMAC = mobicontrol.device.macAddress; // ----- Folder check with logging ----- var foldercheck = new mobicontrol.io.File(folderPath); if (foldercheck.exists) { mobicontrol.log.info('Folder exists'); } else { mobicontrol.log.info('Folder does not exist, writing folder to sdcard'); new mobicontrol.io.File(folderPath).createDirectory(); } // ----- Write txt ----- var txtFile = new mobicontrol.io.File(folderPath + '/DeviceInfo.txt'); txtFile.writeText(deviceMAC); mobicontrol.log.info('DeviceInfo.txt written successfully');
Hey everyone, I'm currently trying to figure out how to disable the Quickshare app. Users have the option to access the Android Bluetooth settings via kiosk mode. (com.android.settings/.Settings$BluetoothSettingsActivity) Unfortunately, this also gives access to Quick Share. How can I disable it? The device and Android version are as follows. - Zebra TC 26 - Android 11 (11-64-10.00-RG-U00-STD-HEL-04) - MX version 13.5.1.7 Thank you very much for any help ^^
Mobicontrol Version: 2025.1.2.1007 Agent 2026.0.2.1278 Zebra TC27, Android 14 I use the Mobicontrol lockdown, I have added this tile, in order to provide access for the user to 1 website.The website is a O365 registrered enterprise app, and it remember the username/email.My user used a private email, and now the browser keeps giving me error message.If I open Chrome browser, then user can log in, so user/permission/access is working.I would like to "wipe" the application, but I understand that a "webview" is used, and I can't find any earlier tickets with a, for me, usable method like wipeapplication chrome or Soti surf. So I need help with wiping the "built in" single page browser used by Lockdown
Hi all, Wondering if this is even possible or not We have SOTI enrolled Android (Samsung Active Tab 3, and 5 model) devices in Shared Device modeWhen a user signs into the device, they are required to set a session PIN. (Entra connection) Locking the device goes to the device lock screen, and then swiping will ask for the PIN Here is the problem we have faced... If the device does not have any visible stickers showing the serial number or similar identifiers, it becomes challenging to identify the device in order to force a sign-out and clear the PIN. Is it possible to display on the device lock screen a message showing either the SERIAL number or Device Name? Currently it just says 'This device belongs to your organisation. Swipe to open."any assistance would be appreciatedThanks
We need to update messaging app to new native Google Messages app, (current Samsung messaging app is prompting there is a update), but new message app is allowing for google sign in, can we disable this? This Google messaging app is not enterprise friendly, there are no options to configure it in app policy and users can sign in with their personal google accounts. Is there a way to get around this? Or what's an alternative?
I kindly request your support on two topics: 1. SIM Card Monitoring on Samsung Android 14/15 Devices I want to monitor SIM card status on Samsung devices running Android 14/15. Using a Signal rule, I can receive email notifications when a SIM card is inserted or replaced. However, I do not receive any notification when the SIM card is removed. Is it possible to track SIM card removal from the device using MobiControl? 2. Windows 11 Enterprise LTSC – Kiosk Mode I am testing a device running Windows 11 Enterprise LTSC. The requirement is to configure the device in kiosk mode and run a single .exe application, which I can do without any issues. However, I am unable to switch from kiosk mode back to admin mode. I would appreciate your guidance on this matter. Kind regards,
Getting an error in StageNow when trying to Install SOTI application of Enter Valid Setting Data. Everything works well during the original creation of the profile, however if the profile is edited (change a wifi setting, display setting, keymapping, etc), then the error is thrown. Unfortuneatly the error is thrown at different times along the setup or multiple places (install app or enroll device owner). Currently using file name and path: /sdcard/downloads/soti.apk.
Use Case: We are moving from OS15 to OS16 and also moving to the new native messaging app, Google messages from Samsung messaging. I need to create an automatic task to update the kiosk to use the new messaging app once the device has updated to OS16. I was thinking of removing the lockdown profile with the old messaging app and assigning a clone of the same profile with the new messaging app bundle id on a task. Is there an easier way to do this? I would go ahead and install/enable the new messaging app in the background so it is already there, just need to modify the home screen to display it but only when the OS is updated (so it is presented as a new feature/app with the update)
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