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Hi, We have received new batch of devices (Honeywell CT45XP), which should be installed for our field service management system in order to replace some old devices. Installation is very smooth with QR. The profile is configured with lockdown with few apps only allowed. The problem is that all apps are killed after returning to lockdown screen. And because of this behavior, our main app returns to login screen which leads to loss of previously entered data. Both Lockdown modes are tested, and even in Admin mode, no app is found in Recent apps. Apps are killed immediately after being sent to background. Any suggestions?
Does anyone know how the SOTI Windows Modern generates its Unique Device ID? I have a case with a setup based build of a Windows 11 machine, imaged it and deployed it onto other machines. But when I install the MobiControl ppkg it installs the first one correctly, the second one overwrites the first one with 1 number up in MobiControl webconsole, and so on. So it doesn't see the new added machines as new machines, sees the same DeviceID for all machines. Does see the unique Factory SN and the unique MAC adress, that changes everytime I enroll a new machine. The Device ID is server generated, so going into regedit and manually set a different ID doesn't work. Also tried using SIDCHG to generate first a different SID for Windows, and the user in Windows. That didn't solve it either. So where does it get its Unique Device ID?? Allready contacted Tier 2 support, but they don't know either.
Hi guys, I am running into an issue here with the CK65 devices. I am trying to exit the lockdown and prompt the admin password and unable to do so. I have tried holding the back button (which works on our zebra tc8300 devices), the ^ gesture and a couple other gestures but have no luck. Only way which works is to remote connect to the device and enter admin mode via an option on there. I would prefer to have a reliable way of exiting the kiosk mode in the case of a lost internet connection where I would lose access to remote control. Appreciate any insight into this issue. Thanks!
I've noticed that you can run scripts with the device inactivity option. I'm able to show a message to the device, but is it possible when they press a certain button there will be a action afterwards. I would like to close an app when pressing OK.. Could someone help me out? for example showmessagebox "error message" NO_TIMER 4if %ShowMessageBoxReturn% == IDOK goto KillBrowser command (kill_application com.honeywell.enterprisebrowser)if %ShowMessageBoxReturn% == IDCANCEL goto Exit
We have a weather app on our lockdown kiosk and inside of that app it gives you a few links for updated weather news, when they click on the link to get to the site we have it blocked so they can't access it. However, they have access to the Chrome settings/tabs on the toolbar where we are trying to disable this option (first screenshot) so they cannot get to all the chrome settings (the second screenshot) which then takes them to options such as inputting their credit/debit card information. Is there a way to disable just this setting or open the app in full screen without the toolbar accessible altogether? We don't want to disable Chrome completely. As this is only links available inside this one app.
Hello, I had a question, I can't find anything about this in the "help" folder directly and after searching for a bit, i gave up. If you have an samsung xcover 6 or + you have the 3 buttons (navigation bar) down below. In the config on the samsung itself you can change this manually to go the other direction. Is there any chance this can be made into a script so I can put this script on my config file for other phones aswell?
I have about 100 Android+ devices of the type Samsung SM-G736B in SOTI, but their network preference is currently set to 4G/3G/2G (auto). I want to change this to 5G/4G/3G/2G (auto). Is there a script that allows me to force this change on all devices at once? I do not want to do it manually one by one.
Hello Team, We have an Client Request that if device are not in use they will move them to the Group and it will have lockdown that should show the message as ""The device has been deactivated for security reasons. Please open a support ticket in English by calling the number 23344." How we can acheive this ?
File Sync Policy Android Download from ServerThe documentation states that the complete path can be entered in Server File / Folder Name.This has worked so far.As of version 2025, the error message appears:The server path you are trying to use is out of the file sync "%Root%". Please use a path within the specified root. Unsupported pathBut I don't see any way to change the %Root% or input the Path on the local Server.
Hello, i have to grant the permission of "Allow display over other apps" in some devices, Android 8, Android 10, Android 11 and Android 13. Someone can help me with the script to use in the installation? Thank you in advance!
I am integrating the Cisco Secure Client on my Honeywell CK67 handheld scanner (Android edition). We created a profile for this device that will install Soti Mobile and also the Cisco Secure Client with the initial VPN settings needed for it to connect. All of this is working and the device can connect to our VPN and work as expected. However, the VPN-connected scanner in MobiControl is not showing as online and available (greyed out). In this state, I cannot monitor or remotely connect to it. I am sure a setting in the Secure VPN Client configuration will enable this, but I cannot find it. This is our last step in configuring these devices. Any help is appreciated.
Hello, after updating MobiControl to version 2025.0.1.1164, I have a problem enrolling Datalogic Skorpio X5 devices.Symptom:After downloading and installing the AE agent, the agent only connects to MobiControl briefly and then disconnects again.This happens cyclically.The device is shown as offline in MobiControl.The DeploymentServer log file shows this error message. [2025-01-24 15:06:17.934] ERROR [DS] (81): [ 81] Comm.Client.92 [3ce1a111fe33]: System.Data.SqlClient.SqlException was captured when processing message: "DeviceInfoMsg":{},"DeviceInfoMsg":{"Snapshot":{"SnapshotId":0,"DeviceId":"3ce1a111fe33","DeviceName":"Skorpio X5-G20N30708","DeviceClass":"006a746d-95dd-45c2-96c4-fcb135cf0247","Ssid":"KID-INTERN","LocalIP":"10.16.32.149","Platform":"Android","AzureTenantID":"","AzureDeviceID":"","AzureUserID":"",},"PackageList":"Byte[0]",},"Message":{"TimeStamp":"24.01.2025 14:06:17",}[2025-01-24 15:06:17.934] ERROR [DS] (81): [ 81] Comm.Client.92 [3ce1a111fe33]: System.Data.SqlClient.SqlException (0x80131904): Violation of PRIMARY KEY constraint 'PK__TT_GEN_U__3214EC069EC3AAF3'. Cannot insert duplicate key in object 'TT_GEN_UDT_NVarcharIdentifier256_2E1D72F0'. The duplicate key value is (net.soti.mobicontrol.enterprise.datalogic).The data for table-valued parameter "@AppIds" doesn't conform to the table type of the parameter. SQL Server error is: 3601, state: 1The statement has been terminated....[2025-01-24 15:06:17.934] INFO [DS] (81): [ 81] Comm.Client.92 [3ce1a111fe33]: Disconnect due to previous exception AE Agent : GoogleMobiControl-2025.0.2.1045 Device: Datalogic SkorpioX5 Firmware Android13 4.04.010 The enrollment of Zebra devices was successful.
Hello,When I click on the SOTI MOBICONTROL agent menu button, the menu does not appear.I Use ZEBRA VC8300 terminals under Android14.Issue is the same on all devices.If I click on the 'Profiles' tab it works, I can see the list of installed profiles.Do you have any idea how to authorize access to the agent menu?Regards
Hello, my question is whether it is possible to block some applications when a user leaves a geofence.
Hi, I'm working on some devices in which I want the devicename to be included in the url we want to open.I know we can use custom attributes which we already use in the same url, but I prefer not to put in the devicename for each device within its custom attribute parameter.Are there any options ?1. maybe directly in url ?2. with custom attribute but then it's filled with the devicename automatically
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