No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
Hi all, we have updatet our MobiControl installation to Version 2024.1.1.1053. First the installation routine was working much better then in the past. But we have a lot of Problems afterwards. - no remote control at Honeywell CK65 devices - all Relocations Rules are missing - it's not possible to install plugin on Zebra TC77 and Honeywell CK65 devices, even during the enrollment process - it's not possible to update the Agent of the XTrem Hubs, so they are not compliant and did not work, i have updatet one Hub manually, Agent is installed and compliant but the hub did not download any file / profile. We have already opend a couple of cases, but maybe i've got a faster response and some tipps here. Thx in advance Mark
Hi. Is there any way how to send custom data from SOTI to app or can I at least determine the profile, which device is enrolled in? The use case is that I need to show some information in app according to which profile device is enrolled in. I found only one way so far, which is to assign a config file to device from profile and then read it in app, but it doesn't seem like the easiest and cleanest way to do it, and besides, app need read permissions. MobiControl version: 15.0.1.1181
MobiControl Version: 15.6Device Agent Version: 2024.1.4.1149 Issue: When trying to remote into certain devices, mainly Tab Active 3s (SM-T577U), I am met with a blank screen with a blinking cursor. I have attached a the image below. My question is, what would cause this? I have other device within the same group and geographic location which I can remote into with out issue. Is this a device agent issue? Something wrong with either my DS or MS? any and all information would be greatly appreciated.
Is there a way to configure items in the iOS Settings app?Specifically, if you go to Settings\App Store\ and scroll down to the Cellular Data section, and enable Automatic Downloads and set App Downloads to Always Allow. Also, we need to set the MobiControl app and a company app to once installed to automatically enable location to always for those 2 apps and prevent users from being able to turn it off. We have a mac mini with apple configurator installed if its something I need to create within apple configurator and then push it using MobiControl. We are running MobiControl in the cloud, Version: 2024.0.1.1020
HI SOTI discussion I have some issue with tablet device , some device time is not current , so i want to set or sync date time to current date time with script or use xml file. how to do ? Table Samsung Galaxy TAB S4 S6 Network is Wifi hot spot not use sim card Agent 15,3 Server version 2024
Hello all!I have a question regarding settings in Chrome browser when using it via SOTI and managed play apps.I have tried to edit my settings via Apps policies and Browsers in the Profile, what i need is to get the "translate" suggestion removed. The settings that i have tried is the "Enforce Translate Mode" and also the settings "Enable Translate"Both of these settings are turned off and i have tried to turn them on but no changes in the Chrome browser.Any ideas on how to remove this? Would the easiest to just have the default language set to English?The default language is set to Swedish on the device, its a Honeywell CT65 running Android 11.
When creating an enrollment rule we have several options for naming the devices ("Configure Device Name"). One option is the "Auto Incrementing Numbered Sequence" as in e.g. DEVICE %AUTONUM% Is there any way to reset the counter used for the auto incrementing number? The use case would be having tested the rule with a device, removing that device from SOTI and wanting any further enrollments (to the same now empty target device group) to start from "DEVICE 00001". I suppose creating a new rule from scratch might do the trick(?)
Hi all, As above, I'd like to stop the end user from accessing the device whilst we apply an update to an app in a package. Is this possible?
I am setting up a custom data field using xml file that is already syncing to our devices to pull the information and I'm not sure how to pull this information from the xml file into SOTI to display in the details page. what do I put in the "XPATH Expression" field from the XML file to get the "driver name" to display
Hi,I'm using SOTI default Lockdown in a Samsung phone. First, I put into the menu the default telephone app that Samsung has, but it didn't work. Reading this forum I saw tha I need to use 2 more applications to make it work. So, I putted into de lockdown screen. How can I hide them? Thank you very much
We have a link to a web site that we access via the Lock screen with Chrome however it opens a new tab each time we use this, is there a way for it to open the existing tab when we select this?We use this to open the website Intent:https://url.home.com/login#Intent;package=com.android.chrome;end We are using a mix of Android Devices MobiControl Version: 2024.0.0.1075 Thanks
Hi,While I can add any app from the Play Store to lockout mode in Soti, I’m wondering if there’s a way to include the Play Store itself on the lockdown page in Soti Mobicontrol.
Hi SOTI Team I have issue that I assign Profile and Package application into device status profile is Pending install Package Status is Downloaded But some time, It slow to installed . So, i want to send script to execute install package, dont want to wait device install automatcally, How to to, or what script to do that
Is there a way to wipe Workday app every time it launches other than using "shared device" config. We have users that use the same devices and don't want them accessing others private information. These users don't have accounts for us to setup shared device configuration, so was hoping there was an easier way that every tine the app is clicked they will need to enter their sign in information.
Hi, Is there a way to get the deployment server logs via REST API or any other way? For some reason, some device times in the fleet are getting out of sync and my idea is to query the deployment server to check for the inaccurate device date-time warning log. I mean ultimately, Id like to avoid the out of sync issue, but I am not understanding the root cause of that just yet Thanks Adam
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
