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Is there a way to prolong the timeout duration in Soti when connecting remotely to the devices? Currently, I believe it's set around 30 minutes, and we tend to find ourselves in the middle of monitoring a driver or capturing a video and the remote session abruptly ends and kicks us out the session.
Hi, We had problems when trying to install the application by uploading the IPA file via Apps Policy. where when the application appears on the device an error appears as in the picture. We use enrollment device types and unsupervised devices. Is it true that on an unsupervised device you can't push the IPA file type application?
i have use case that I have android tablet about 10000 items by each every tablet have own ipaddress and i have ini file to save tablet number, i want to set static ipaddress for every tablet example tablet 1 id 0001 static ip address is 111.100.101.111 tablet 2 id 0001 static ip address is 111.100.102.111 tablet 3 id 0001 static ip address is 111.100.103.111 tablet 4 id 0001 static ip address is 111.100.104.111 tablet 5 id 0001 static ip address is 111.100.105.111 how to do that with javascript
How do I clear the IP, MAC, and Serial numbers from the display in lockdown mode?
Hello, I'm validating the Android 13 version on our CC610 10” terminals.The Android 13 version includes a list of applications in the navigation bar. I want to delete it, is it possible? I've tried to remove it with the UiMgr NavigationBarUsage feature without success, it only removes the Back, Man, Recent App navigation buttons.Can you please help me ? Any idea ?
Hello, Earlier this morning I was remote viewing my Note 20 Ultra, which I enrolled as a BYOD device for testing. When I disconnected I notice my phone still had the screen sharing icon up. Figured it would go away at some point. I pushed an update to the BYOD profile and a couple related app policies, and my phone. That's when I noticed agent was showing as "Connected, waiting for response from the server..." And would turn green. I thought deleting the device (and removing the work profile) on the phone and re-enrolling would fix it, but when I try to enroll it just gets stuck on "enrollment is in progress" (until the screen goes out or I navigate away, where it says "failed to connect, please retry). If i keep the screen on it eventually just stays blank. When I look at the logs on the WebConsole it says successfully re-enrolled, multiple times. Pretty new to MobiControl, but as far as I can tell there aren't any errors or warnings that I can see. Update: I tried the solution suggested below but it didn't work. I did find the logs and there are warnings about Play Integrity Tests (specifically, the IMEI is showing up as unknown and some Integirty Tests fail). I changed the policy to force enrollment even if integrity tests fail and the latest log entry is an error regarding a failure to create an MGPA token for AE device. I'm not sure if it's related but there's also an error on the management server saying it failed to update. It's also worth noting that the Deployment Server diagnostic logs keep showing Pulse Checker trying to check in with its Device ID, and it's gone now but Deployment Server Extension diagnostic logs showed that the device ID already exists (despite the strict re-enrollment and the unenrolled deletion being turned on): 2024-04-30 14:22:23,927 (0x00001930) [ERROR] [ 83] PulseChecker: Disconnect Comm.Client.1421 [GMEW-PEBZ-C3WE-6LL3F-5VN3-LYWJ-K] due to no activity timeout
I have Soti on Android Zebra MC93 device, in some time screen turns black, and i need to send a soft reset to get it back on Mobicontrol lockdown screen
Hi there, I am testing to enroll a Pointmobile PM95 device (with Android Version 13) as a work managed device. (without the special work container) Deploying with Android Enterprise and having a private and a work space on the device- then the registering on mdm works. But not as a work managed device with OEM specific Agents. Starting the Agent -it always crashes with the error message "the app has stopped", there is no way to register the device in MDM. I tried several Agent versions, deploying via webservcie or qr code during device setup. It always failed. I have another Pointmobile PM85 which works as an Enterprise device with Agent version 14.4. in the desired way. Where can I figure out which Agent Version is needed? Is the PM95 device not supported? As the device is not for private use, there is no need for a personal container. We are running MobiControl Version: 15.2.3.1033 on premise.
To log on to the WiFi via 802.1x we need the FQHN/DNS-name in the certificate we generate and deploy via MobiControl. All previous attempts have resulted in error messages within MobiControl ("Exception: Value does not fall within the expected range."). Does anyone here have any experience? Certificate Type: Generic SCEPSOTI MobiControl 15.6.4 The documentation refers to a selection list and a gear icon. However, these do not exist in "Generic SCEP". At least "ADCS + Configuration Type SCEP" has both. Unfortunately, the selection does not help us here. The manual variant "%DEVICENAME%.PART.COMPANY.DE" runs into the described error within MobiControl. https://www.soti.net/mc/help/v15.6/en/console/reference/dialogs/globalsettings/certificates/certificate_san.html?hl=alternative%2Csubject Thanks for any ideas or tips.
Hi, Can soti mobicontrol set deny read or write files in modern windows?
Our IT is looking into migrating the WiFi we use our mobile devices to a cluster SSID, in which the devices will connect to a specific SSID base on MAC address rule filter. We are having issue to enroll devices, with the QRcode method using the cluster network; the device is never able to connect to WiFi. My assumption is that this happens because the A11+ devices have MAC randomizer as default. Has anyone faced similar issue, or has a similar network setup? Is there a way to disable MAC randomizer without start regular Android setup? We are using Zebra TC77s devices and are on Mobicontrol 2024.0.1.1020 (on premises).
Hi all, I'm currently using the GoogleMobiControl-2024.1.1.1125 agent from MobiControl Device Agent Downloads | SOTI Docs to enroll our Zebra devices. My question ist, how to update via webUI? When I press Update Agent, nothing happens.Under global settings I see a complete different agent version: Zebra => Device Agents => Version 15.2.0.1025.To update the agent via profile is not a problem but I'd like to use the sheduled update function from the webUI. thanks in advance
Hi, I've set a lockdown on an Android Device (work managed profile), with displaying of terminal's information, like the serial number. I've been noticed that you can do a long press on these information and access somes features like shown on the screenshot below : How can i remove this contextual menu ?
HelloI have a PTT app called Synch, and I need to change optimization to "do not optimize" as shown below on the link. Configure Battery Optimization in Android (zebra.com) How do I do this with Mobicontrol using a script, package, something?
Is there a way to include the OKTA Verify APK like any other Android application and add it to the lockdown menu? because some of our application must connect using the OKTA.
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