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we recently updated our agent and are recieving an incompatible agent when launching the app we have tried side loading the previous SOTI client with the same issueHoneywell CT60OS android 9SOTI agents tested 15.4.3.105415.3.0.1006
Hello all, i have allready activate SSO for Mobicontrol and now i want SSO for the Microsoft Apps like Outlook, Teams, etc. How can i set this up? We work with Samsung Galaxy XCover 5 and Android 13 on it. Soti Mobicontrol Version is 15.6.1. Thank you for you´re help.
Hello, I am trying to install a custom app via SOTI for testing and possible deployment. Agent version is 15.4.5.1051, OS is 02-32-04.00-OG-U16-STD, Model is Zebra TC56J enrolled as Work Managed Device. I've deployed the app to the device as a package, and added it to the lockdown screen. However when launching the app it says I need to grant permissions. SOTI doesn't allow manually giving permission to the app. It seems SOTI isn't granting permissions to the app upon install. Is there any documentation on mannifest data and how this needs to be declared to SOTI for granting permissions? Thanks.
Does anyone know if there's a way to allow a cloud instance of SOTI to use 802.1x on internal RADIUS servers? I use a SCEP template for a wireless profile and I'm getting a error message stating "Failure to Query template" on the device's when pushing the profile. Does the query come from the device or server? I've had a ticket in for weeks and no resolution yet.
Hello, I have ran into an issue in the last 6 months where our Managed Google Enterprise is taking DAYS to assign a newly enrolled device with an Android Identity (Google Work Account). This process used to be instant. I had a ticket opened with Soti and the technician that helped me, basically, stated "it is what it is" and there was no resolution besides waiting for Google to automatically enroll the device. Has anyone had this issue and/or found a resolution? Does anyone have a way to disable or mute the "Pending Actions" notifications. (Device/Soti Details Below) SotiMobicontrol - Version 15.4 Memor10 - Android 9 v2.10 Agent Version 15.4.5.1051
Hi, is it possible to allow user add google account or allow to choose from already creared accounts in app that is using this google account to sign in ?
Hello, i know that we can use something like the below to launch a script from the lockdown menu if we add it as a custom itemscript:///scriptPathis there a way we can do this with javascript files? i have a java script file that i can successfully send to my devices and get the intended result. it works like a charm, i want to be able to leverage this by adding it as lockdown item
Hey folks, I need to install an apk after a bunch of enterprise (app source) deployed apps went through. I saw that you can only pick manually uploaded packages for dependencies. Is there any way around this that I am not aware of? Thanks!
This is in regards to the Proglove App's config files I created a package using MC Package Studio added 2 files "Proglove.proconfig" and "provisioning_cert.fleet" both to be copied to %sdcard%/Android/data/de.proglove.connect/files/ I also added a post install script that included afw_set_preferred_keyboard de.proglove.connect to set the default keyboard to the one required by the app I created the .PCG file using the MC Package Studio, added it to the list of packages in MobiControl, created a profile and attached the package to it, and then assigned it to a test android device but it fails every time. The Error I get is below: Package "proglove" version 1.2 failed to install. File IO error on device. Check Storage/Permissions. Running MobiControl in the cloud v15.6 Devices that would be affected are Android 10 and up
I was wondering if there was a way to create a script that restarted a specific app. We wanted to test if restarting Staylinked would reset the connection when it freezes. Is there a command that can do this?
User is part of same AD group and other members are able to see the devices. User unable to see the Search Icon after filter field. We disabled the Search sync and configured via API call. Only single user facing this issue, user have restriction to access specific device group. * Exception: Non-existent property specified: 'DeviceFirmwareUpgrade.AndroidFirmwareVersion'. ************************************************************************************************[DeviceManagementException: Non-existent property specified: 'DeviceFirmwareUpgrade.AndroidFirmwareVersion'.] at Soti.MobiControl.WebApi.Controllers.DevicesController.SearchDevices(String groupPath, String filter, Nullable`1 includeSubgroups, Nullable`1 verifyAndSync, DataRetrievalOptions dataRetrievalOptions) at lambda_method(Closure , Object , Object[] ) at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters) at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)--- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()
our gmail account that used to SOTI enterprise binding has disabled by Google. now we have created new gmail account and add it to soti as a new enterprise binding now need to apply this new account to the enrolled devices as manage account. is there a way to do this without reenroll them ?
Hello, We are trying to exclude shop floor Android devices from Intune conditional access policies (MFA, Installing Intune etc) Reading through a good article here which I think applies - SOTI Discussion Forum (O365 Conditional access integration sync) However I can't get this link to work (sure it's probably simply just missing something The users will have to register themselves in Azure by opening the following URL: https://[Your_DS_FQDN]/M365-registration/ Any idea what that link would be for my company (assuming we are using a soti hosted cloud server) Thanks!
I have one user who in WebConsole that the list of devices never gets populated. User is a full admin, can view everything, but for 2 days now the list of devices never gets loaded, it just keeps spinning the loading wheel. There is no search criteria. We tried cleaning the cache, restarting the console and all...but nothing changes. It works normal for other users, and for a test user we created for him. The only odd thing I could see is that the multiple instances of the same user appears as connected to the server. Server version 14.4.4.1045
Hello, When a device enters lockdown I lose the ability to use the nfc scan. To solve this issue I have added 'com.android.nfc' to the lockdown profile's home screen items. This works like a charm, until the device is restarted while in lockdown mode. When the device boots up again it loses the ability to use the nfc scan. As a work around I have turned off kiosk and turned it back on again. This works, until the next time the device is rebooted. This work around is not desirable to say the least. Is anyone familiair with this issue? Device model: Zebra TC26Device family: Android plusAndroid version: 11Enrollment: Android Enterprise Agent version: 15.4.4.1063
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