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Hi, Upgrade by Soti doesn't work for us as specified by Zebra (link: Perform an OS Update Using StageNow Tool or SOTI MobiControl (zebra.com)) Upgrade is working fine by StageNow by two copy file operations (full.zip and payload.upl) + plus running the payload file. Then I tried a new sync rule with those two files and running the script but upgrade doesn't get initialised. No error message, only: Script was sent to device (sendintent -b "intent:#Intent;action=com.motorolasolutions.intent.action.UPDATE_PACKAGE;S.file=/sdcard/payload.upl;end") Do you know someone a solution? Best regards,
HiI wish to activate/deactivate windows update service with script on Windows modern device's. It works fine to start or stop the update service sending the command "net start wuauserv" with PowerShell Native script.But it does not work to send "sc config wuauserv start=disable" to completely disable windows update. I can disable/enable windows update if I open a dos prompt on the device and type "sc config wuauserv start=disable" but i would like to send this command as a script in SOTI.Is this possible?
Hello, I have 3 items in my lockdown mode, and I want to always go back to lockdown mode when the device locks. I have configured the device with screen timeout of 60 seconds and after that when the user unlocks the device again I want to show lockdown menu. Thanks.
Good morning, I unenroll a device and I would like to enroll it again. But with I upgraded my MobiControl server to 15.6.5.1018 version.I saw in the release note of the 15.6.5.1018 version: Enrollment Policies Migration: "the Enrollment URLs of the Enrollment Policies created before upgrading to this version of SOTI MobiControl will no longer work" So I guess, that I have to create again the Enrollment Policies. The thing is that I can't find the "add devices" option for android. For example, for windows device, I have this: But for the android, i don't have anything. Thank you for your help
Good morning, I'm actually trying to transfer some files from my Zebra TC75 device working on androïd 5.1 but I'm not able to detect the device with my computer. In the settings, I can see that the option of USB are greyed out. I know that it's not my USB cable because it's working with another Zebra TC77 device working on 8.1 Is it greyed because of Soti ? Do you have any recommendation. Thank you On soti for the TC75, I've tried by activated this in the feature control but it's not working
Dear All, I am getting a file sync error message when trying download the latest BSP and lifeguard files for Zebra Android 11 Version of mobicontrol is 15.5.2.103 Any clues?
Hello, I have two SOTI server, the first has the version 13.3 and the second has the version 15.5 How can I migrate one device under Android from the first server (V13) to the second server (V15) ? I think we can use scripts to do that ? what is the easiest way ? Thank you, François
Hello, since the Update 2024.0 the Lockdown items were removed. The profile cannot be saved and blocks also other profiles to be installed. We fixed it by creating a new Lockdown profile with the same items after the update. This works. Devices that had the profile previously assigned were still working properly. But profile updates of other profiles were also not instaleld due to the broken Lockdown profile. Best, Eduard
I am looking for a way to change the lockdown profile either manually on the tablet or automatically to enable a dark mode profile when the sun sets. What is the best way to go about this?
We have about 50 Samsung Tablets that have been sitting in our storage room. We have enrolled them into soti. Our problem is that they have been sitting in storage so long, the updates have piled up. So far, I have not found a way to quickly get through the updates. Each device is taking about 4 hours. Is there a script we can send to the tablets to auto start updates or even skip to the latest update?
Hey, We are trying to use surf as a browser for a custom app however it uses offline storage if the connection goes down we have tested it and it dosnet seem to work. Can anyone confirm if there is a setting we can use to get it working or even if we can use Chrome in kiosk mode instead and if so how? Cheers David
I work for a library where we lend out tablets to our patrons. I get them back at the end of the lending period and wipe data from them for the next patron to borrow. The issue is that recently I've gotten two devices returned; one locked behind a pin and another with a password set and I can't get into them.. I initially called Soti support and they told me I had the correct settings set that should block this; using kiosk/lockdown mode with an authentication rule with a password set. And since I have the ‘factory reset” option blocked by Mobicontrol I can’t factory reset the device.. Soti support couldn’t help me further. Fortunately for the pin I was able to contact the patron and they told me the pin. I asked them how they set the pin and they said they didn't know. Saying maybe it was by pairing the tablet with their phones. With a same model test tablet that run the same profile as the ones we lend out I ran a test, pairing my smartphone with the tablet but afte trying it several times I didn't find any way that triggered or prompted me to set a pin so I don't know how they did that. The second one where it's asking for a password, the patron's phone number isn't working and I don't think I can get a hold of them easily to ask. The device at present isn't on wifi so no Mobicontrol cloud connection and I can't do anything with it without it asking for a password, including power cycling it. I have two questions: Is there another setting(s) I need to enable/disable to block this type of thing from happening again? Let me know if you know what else I should adjust in the profile for our devices to prevent this from happening again. Any other tips for accessing the password protected tablet? I’m thinking if I can’t get the password from the patron then it's stuck.. But I’d thought I’d ask in case I’m missing something I could do/try. What I have set on these devices: -They're locked in kiosk/lockdown mode with an authentication rule and password set (password policy type disable lockscreen). -We’re using android enterprise and these are work managed devices provisioned/enabled with a managed google play accounts. -The password protected tablet is using agent v15.4.6.1013 and the tablet itself is a Galaxy Tab S5e (all our tablets are this model) -I have the factory reset blocked in feature control (the idea was I wanted to keep knowledgeable end users from wiping/stealing our devices..) Thanks for your time.
Hi, I would like to know how I can see if a device is actively being used. We receive many requests for new scanners and I have to inform management whether the scanners they already have are actually being used. I have looked at agent connection time and disconnected time, but this is of no use to me because the device is always on a charger and therefore always connected to Mobicontrol. We use Velocity to a large extent. Can I do something with this? Or are there other options to monitor something? Consider data (wifi) use. So something that allows me to see that the scanner is being used and make an export of this. Preferably also at the location.
Morning, We need to upgrade the Android OS of our RF terminal Zebra MC9300 (20 x devices) from Android 10 to Android 11 + patches. All the devices are already managed by SOTI for application deployment but we do not use the OS update deployement feature from SOTI. Can we create a group of devices that will receive the OS upgrade for testing then when the test is concluant add all other devices to the group? We also have VC8300, can we create a group by model as well in SOTI for the same purpose? Can someone explain how we can proceed? Thks for your help
Hello all, We sent in a device for repair, and it had to be factory reset during the process. Trying to unenroll/delete the device from the Web Console does not work. It falsely shows the device as Active, and when I try to initiate a command, the error I receive is "1 device(s) have no user access rights to execute this action". Under (Global Settings -> MobiControl Search Sync Interval) I tried to force a sync, which seemed to help other administrators, but it did not yield any success on our end. The end goal is to delete this false-active device, and re-enroll it properly into the system. This is an Android device if that makes any difference. Thank you in advance!
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