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Hi Everyone, I did an installation of MobiControl OnPremise v15.6.4After the Installation I am running into some issues. I installed the components like this: The Management Service is installed on a server in the LAN. Database and Deployment Server are running on a server in the DMZ. Now I am running into the following issues: Do you got any idea how I can fix the "proxy authentication necessary" issue? My customer is using a proxy server to access the internet. We already configured this Proxy under Global Settings --> Global Proxy in the Web Console. The SOTI Services are unreachable and everything else is green. I didn't try to enroll a device into MobiControl because it should be impossible due to the unreachable services. It is planned to enroll Android devices only. As always thanks for your help!
Hi everyone, currently there is limitation for recording through Remote Control, which is 3 minutes. Any chance we can change the record duration limit beyond 3 minutes?
Hi everyone, want to ask regarding BYOD, let say user is received URL link at his personal whatsapp for some kind of approval, is there possibility user open it use Work profile browser? I tried it, but it doesn't trigger Work Profile browser. The only things that i think as solution is create new whatsapp number, push whatsapp at work profile, then send the link to that Whatsapp, but not everyone has phone with dual SIM card. Hope anyone has experienced this case.
Hello I am testing enrolling some Zebra TC78 onto soti. The devices connect via VPN to a Meraki MX firewall. When the VPN connection is active, the mobicontrol agent disconnects and stays in a state of connecting. Meraki have advised that the agent is sending packets that are too big, the mx is asking for the packets to be fragmented but the agent ignores the request, the mx then terminates the connection. Does anyone have any pointers on where to go to solve this? Thanks Michael
Hello, I am trying to run a script for devices that are inactive, meaning the lockscreen is entered. Is there a way to run a script, if a device enters the lockscreen or even better if it is staying for a few minutes on the lockscreen? I could imagine that this would be possible with the Signal Policy, but there is no option for this. Best, Eduard
Hi, I came up with problem to enroll our devices on specific WiFi which is secure by FW rules. Basicaly I can say the model of it is everything is closed and what we allow it can be reach. For our Zebra devices we've got enroll from private FTP on site - it's OK Problem occures with non-Zebra devices (tablets) which I want to enroll via QR code. I have to use link to http://soti.net/apk/ae2 If we allowed FQDN it's not enough. After some research we found out that this link redirects to mirrors addresses(servers). Is there any list of approved SOTI sites/IPs which must be allow on FW please? I could find some of them in log but it's always swapping to the new ones. I don't know how big this list can be and finding like that is time consuming. thank you Libor SOTI Mobi version: 15.6.1.1048 device: Lenovo TB-X505F OS: A10 code I'm using in QR: {"android.app.extra.PROVISIONING_DEVICE_ADMIN_SIGNATURE_CHECKSUM":"xxx","android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME":"net.soti.mobicontrol.androidwork/net.soti.mobicontrol.admin.DeviceAdminAdapter","android.app.extra.PROVISIONING_WIFI_SECURITY_TYPE":"WPA","android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION":"http://soti.net/apk/ae2","android.app.extra.PROVISIONING_LOCALE":"cs_CZ","android.app.extra.PROVISIONING_WIFI_SSID":"xxx","android.app.extra.PROVISIONING_LEAVE_ALL_SYSTEM_APPS_ENABLED":true,"android.app.extra.PROVISIONING_WIFI_PASSWORD":"xxx","android.app.extra.PROVISIONING_TIME_ZONE":"Europe/Amsterdam","android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE":{"enrollmentId":"xxx"}}
Device (samsung tablet) has been enrolled in a group(warehouse location) with that groups own policies and app rules. Device is need else where at another warehouse so the tablet is moved to another group (new warehouse) on the View Devices screen. How do I get the (old warehouse) old group's rules, polies and enrollment removed from the device and the new group's (new warehouse) access transferred to the device without having to factory reset and start over with correct enrollment id? These groups/warehouses also have their own google play accounts. Right now everything is working except the app policies. The new group's applications state "package not found." When looking at the config, the app policy is missing even though it has been reassigned. version 15.4
Hi, Openeing adminmode from an android device takes so long. but through script works instantly. Android device: CK75 and CK65 with Android 6 and Android 11 respectively
Since last agent update - Agent Version15.4.4.1063 - we have experienced problems with weblinks in the lockdown. I think the lockdown uses it's own browser supported by Chrome engine (Can be wrong here). When we run native Chrome out of lockdown it works perfect. Problem occured with this agent or the one before.
I am operating a Honeywell CT60XP running a lockdown configuration. There is an application that we need to be able to pair to a Bluetooth printer from within the lockdown mode. However, when the CT60XP attempts to pair with a Bluetooth printer, the Android system pop-up to verify and accept the Bluetooth pin does not appear while in lockdown mode. The pairing function has been tested and the pop-up does appear when in admin mode, but it appears as if the pop-up is not allowed to appear during lockdown. The audible chime is still happening to signify that the pairing process has started, and there is even a notification banner at the top of the screen signifying the process needs interaction, however, the Android dialog does not appear over the application like it would when not locked down. Are there any scripts or permissions that need to be granted to allow this feature to have appeared?
Hi there, Hope you are doing well. We are trying to set geofencing rules so that all the devices that leave a chosen area receive an alert. This is the process I follow: 1. Creating a geofence from the device location in the device details window 2. Creating an alert, and select the geofence created in 1. After that, I tested the alert by leaving the geofence area, unfortunately, I didn't receive any alert. But I remark that MobiControl was able to track the device location.
Hi Everyone, I did an update of MobiControl OnPremise Server.From Version 14.4.9 to 15.6.4 Everything worked as expected and I had no issues. Now I have one question. MY devices Zebra MC3300 with Android 10 still have MobiControl Agent Version 14.5 installed. I can't upgrade the Agent to the latest. Under the global settings I can only manage the plugins and the agent is not shown to me.Can someone explain to me why? The server doesn't have managed google play so this isn't a option for me to update the MC agent. Whenever the support did an update for a cloud server I was able to update the agents afterwards. Thanks for your help!
Hi All, My company is searching a solution that wants to block WhatsApp to send out attachment. Is it possible to do it by MobileControl? Thanks a lot~~~
Hi Team, Good Day :-) May I ask your expertise on how we can use the API, with our Zebra printer device relocation rule? Has anyone tried and test this before? Thanks Mel
How can I simulate a long press on a device's key? Currently, I can only send short presses by mobicontrol.device.injectKey(XX). It seems that there is a way to do it by using ACTION_DOWN and _UP, as it says here: https://developer.android.com/reference/android/view/KeyEvent, but I couldn't figure out how to use it in the MobiControl WebConsole.
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