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Hey guys, How can Windows users tell whether someone is using Soti Mobicontrol to access their computer? Did administrators need to update any configurations for this?
Hi, I add a new device to SOTI and when I make remote control(Legacy) the device has the wrong orientation. Any idea how to fix this? Samsung Galaxy Tab Active4 Pro Android 14 Supported APIs - SamsungMdmV57, Samsung RC v1, Samsung KNOX v3.3, Work Managed Device
i can't seem to get the Remote control on our Motorola devices i checked to install the Motorola Plugin but when i try to install the plugin on the devices i get the message that there's nothing to install.
I have a variety of Samsung tablets in my MobiControl environment. Some are on Android OS10, others OS11. All of the OS11 devices do not allow for remote control. The OS10 devices do. The same devices that worked in OS10 are no longer remote accessible in OS11. The icon for remote connect has disappeared from the console as well for the affected units. How can I get these devices back online for remote control?
Hello, I have problem with getting remote control on MC930B Android 8.1, agent verion 15.1.0.1045, MobiControl version 15.3.0.6711. Device don't have connection to internet so we instaled MC with GoogleMobiControl1510_1045.apk file, I installed plugin Zebra_Hawkeye_RC_AE_1.6.0.102 using profile in mobicontrol. After all I got only Remote View option and no Remote Control option. Tried different plugins, with no result.
From the "Remote Control" module, in the "File" application it is impossible to select a folder or a file with my cursor..Possible workaround with "TAB" + "multidirectional arrow" keys to select the target and "enter" key to select. Do you have a solution to help us correct this problem? Device : ZEBRA TC21OS : 10MC Web Console version: 15.4.1.4828MC agent version: GoogleMobiControl1510_1045
We are running into a problem with linux devices running RedHat where remote controlled sessions just display a black screen. I have seem and resolved this before on Android but this is the first I have seen this on Linux. I ensured that "Screen Sharing" is enabled but other than that I am at a loss of what to check. Any advise is greatly appreciated! Thank you
Hi Everyone, We got info that by using the Android Enterprise v.15.0.1.1051 agent, devices with Android 7 and above will support remote control. but after I tried it on the xiaomi redmi 6a device it couldn't run, but in detail the Supported APIs device has changed to RC Virtual Display. has anyone tried it and it worked on a xiaomi device? reference,https://discussions.soti.net/kb/remote-control-support-on-android-enterprise-without-requiring-oem-specific-capabilities-or-oem-specific-plugin/
we have a problem with our samsung client device, which when we use the remote control we can't access the device's sdcard. we've tried restarting the device and changing the remote control mode but still can't access the sdcard.
I have deployed Samsung Galaxy Note phones for several years now, starting with Note 4 and now we have a handful of Note 9s in the field (we do equipment delivery, so I don't need the latest and greatest). I've noticed that when I click the Remote Control function in MobiControl's web interface, I can only view a Note 9s screen. I cannot actually interact with the screen as I did on Note 4-8. I can click the Home, Lock, etc. buttons at the bottom of the remote control interface, but anything "on-screen" does not respond to my mouse movements. These phones are geographically distributed, so I can't bring them in-house to make any config updates; only push out new updates from the Mobi console. How can I remote control my Note 9s? Is this just something that I have to give up on Note 9 and newer phones? Agent Version 14.5.5.1023 Android 10 Note 9 SM-N960U
Hi everyone, I have around 200 Samsung A01 devices enrolled to MC. To prevent upgrade to OS 11 (in 11, RC will turn to Remote View), i applied script to block the OS update. After that everything going fine, but unfortunately today i found out around 60 devices got upgraded AE agent 15.0.0.1110 and that cause RC function turn to Remote View only. Even though the device running on OS 10. Is there any way to downgrade AE agent (14.5.5.1023) to all devices affected? RC function is crucial since my client use it daily to assist sales force in their daily activity. Thanks & regards, Randy Saputra
Good afternoon, We have several TC56s that are running Android 7.1.2 and we intend on trying to upgrade them to 8.1. I was testing this process by deploying the Zebra provided ZIP files and was successfully able to update these devices. The only problem is after the update Remote View is the only option when attempting to remote into these devices. The remote view does not work and only shows a black screen. What I have attempted so far: 1. Deploying the MobiControl Device Agent detailed in this article below. I get [Failed to Install (File I/O Error)] as an error. Our devices were enrolled as Work Managed Devices as well. https://discussions.soti.net/thread/why-the-device-is-showing-just-the-option-remote-view/ 2. This other article actually closely resembles the issues I am having but I have the device out of any sort of profile that enforces Kiosk or app permissions. https://discussions.soti.net/thread/android-8-remotecontrol 3. I was testing on devices that I had at a nearby location and the only way I have been able to get them to work is by completely deleting the device out of MobiControl and enrolling from scratch. This allows the devices to work on Remote Control properly. The only problem with this method is we have several devices that are states away so having to completely re-enroll all of them would be incredibly difficult. That is why I am posting here to see if there are any other options. Please let me know if you require any more information regarding this issue and I appreciate any sort of assistance I am given in advance. Thank you! James Pike
I have been asked to develop TC52X devices to work in our environment and am having issues seeing the devices during Remote Control session using SOTI 15.2.I do have the latest enterprise agent installed... Agent Version 14.4.0.1028 And the API should be supported for RC... Supported APIs Zebra RC, Work Managed Device, Android Zebra EMDKWould appreciate any suggestions
Hi, We are on MobiControl 15.1.2.1035 and the connected Zebra devices (Android 10) does occationally loose the Remote Control option. We can get the Remote Control option back, by Sending this script to the devices: retryrcdetection The goal for me is to avoid having to send this script, as it generates a lot of service desk tickets from end users.
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