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Hi, For some reason, I can't update the profile to Zebra TC56, when I make changes to the profile and click save or save and assign, an error appears "ERROR Could not update 'Name_profile' profile", there are problems only with this one profile, I can edit and save the others without any issues I don't really understand why I keep receiving this error message. Please help)
Is there a way to allow com.google.android.keep app on a Zebra MC94 scanner. The problem is I need a text app for testing purpose and the scanners are not connected to the internet, so no google playstore. I also do not want to download an apk from an unofficial page. So I tried to use the google keep app which is pre-installed on the device. But when I try to open it says "changes are not permitted of your administrator" (My Scanner is in German, so I am not quite sure about the message in english). thanks for your help.
Hello Team, We are have special requirement from our customer as when we open device and go NOTE column, here we add some not and that should be visible on Dashboard where it shows the list of the Devices but it showing the NOTE column as n/a instead the note which we added. If we add a multiple note, in dashboard it should show the latest note.
Hello, Following a migration from Android 11 to Android 13 on ZEBRA model TC21 terminals, some have lost the virtual keyboard. The virtual keyboard is no longer available from any application (Chrome, system, ...). During my first production runs, 5/63 terminals had this problem.When I view the list of applications from the mobicontrol device file, I see that my failed terminals have two versions of the Gboard app: “com.google.android.inputmethod.latin” which is in the ‘uninstalled’ state “com.android.inputmethod.latin”, which is in the ‘installed’ state. Terminals that are not failed only display “com.google.android.inputmethod.latin” in the “installed” state. I have tried unsuccessfully to re-enable / re-install this bundel “com.google.android.inputmethod.latin” by several different methods (Mobicontrol / Mx). My device use Agent Mobicontrol : 2024.0.2.1131 OEM version : 13-30-12.00-TG-U04-STD-HEL-04 Any ideas?
How do I write the Device ID and Mac Address to an XML file on the SD Card? Is that possible? Here is what I have so far from, but i'm not sure how to get this in a XML file on the device: function getDeviceId() { return mobicontrol.device.id; } var deviceId = getDeviceId(); mobicontrol.log.info("Device ID: " + deviceId);
Hi I already created a case on SOTI support, but it seems to be a very odd case that we cant find a fix for yet. I hope I get more information here and a possible fix. Yesterday someone set up “Google Managed Play” with me. (via gmail account) We’ve tested one application via a simple lockdown profile and everything was working fine. This morning I wanted to push this to all my other devices and sadly I’m facing problems I cannot explain. I will explain what the user story is; We have an application via Google Managed Play named “Payconiq GO” I push the application via a rule to the devices and I can see it is installed on each device I want. I can open the application with no problems. But… This application requires me to login with credentials. As soon as I click the button to login. It directs me to an authentication page. When I try to login I can see a grey bar going from top to bottom, as it seems to block the pop up to login. (grey bar shown in middle of screenshot) A very very strange thing here is. The device we were testing yesterday with a simple lockdown profile. I moved this to the store folder so it had all configuration applied like in the store (all test profiles from yesterday were administratively removed) The login page works perfectly on this devices and it doesn’t get blocked. It directs me to the login/authentication page with no problem. We tried several things so far; - Unenroll device -Swap profiles/create new ones -reset account for connection with store -Uninstall/install the application again
Hello,Following the update to Android 14 on our managed Samsung devices, we are getting a net::ERR_UNKNOWN_URL_SCHEME when trying to access the wifi app using the action ''action://CONFIGURE_WIFI'' in lockdown mode.Is there any workaround or fix to this? I've tried sending intents with ''android.settings.WIFI_SETTINGS'' without luck.Thank you,
New to JS but I want to sync a certain time zone xml file based on the location of a device, where i will get the location from the custom attribute. is this possible? I found this on SOTI portal but not sure how to use it with processing the time zone file that I've synced, instead of just displaying it in the logs. SEFL_LOC is my custom attribute: var myCustomValue = mobicontrol.agent.getCustomAttribute("SEFL_LOC"); if (myCustomValue != null) { mobicontrol.log.info("Custom attribute for key SEFL_LOC: " + myCustomValue); } else { mobicontrol.log.info("Custom attribute for key SEFL_LOC is not found"); } sdcard/Timezones is the path
I am looking for what permissions are required for a tech to be able to revoke/install a profile via MobiControl, but at the same time not be able to edit the existing profile. Is this possible? If they need profile edit permissions to be able to revoke/install a profile, I will need to abandon this task.
What features are enabled when enrolling an iOS device through Apple Business Manager, and how do they differ from enrolling a device without using Business Manager?
Hi all, Is there any script we can send to an Android device so we can delete all saved passwords, all times? We can do some preparation sending the legacy script commands: kill_application com.android.chrome wipeapplication com.android.chrome but no luck trying to delete all the saved passwords without having to uninstall and reinstall Google Chrome. Any ideas?
Hello, I wanted to test the legacy remote control.I installed the plug-in downloaded from SOTI. I can't go back.When I do the remote Web, error 404.I've uninstalled the plug-in but nothing works.I asked a colleague to test it on his PC and the same thing happened. Does anyone know how to reverse this nonsense?
Hello, I pushed xml settings from stagenow through soti onto zebra ET60: <wap-provisioningdoc> <characteristic version="13.4" type="BatteryMgr"> <parm name="SetCriticalLowThreshold" value="10" /> <parm name="BatterySwapUIUsage" value="1" /> </characteristic> <characteristic version="13.4" type="UiMgr"> <parm name="StatusBarUsage" value="1" /> <parm name="ShowBatteryPercentage" value="1" /> </characteristic></wap-provisioningdoc> when the battery is 10% the tablet shutdowns instead of displays a pop-up. May you tell me why? regards
G'Day All,We've had an open ticket with Zebra for about two weeks now. Initially, they were responsive, but they've stopped replying, which is frustrating when you're managing 2,000 devices. The issue we're facing is with FOTA. While the devices seem to be receiving the updates as instructed, they are getting stuck with the status "update in progress." We've yet to find a solution, and with the status stuck as pending, we're unable to push further updates to these devices. Has anyone encountered this before or have any suggestions?TC58 / TC57 SOTI Version: 15.6.6.1010
Hi All,We recently added a fleet of iSafe IS530 devices to our operations, and I need advice on the most efficient way to push OS updates to them. I'm not very familiar with these devices yet. For context, I currently manage around 2,000 Zebra and Samsung devices, where I use file sync, Samsung FOTA, and E-FOTA for updates. However, I'm uncertain what options are available for the IS530. Any insights would be appreciated!Cheers
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