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Hello Soti community, After several years of talking about it, I may now have the opportunity for a staging wifi. This of course opens up a few doors in terms of automation and improvements. Our Soti server is an OnPrem installation which is not accessible from the internet.Is it sufficient for the staging wifi if it only reaches the Mobicontrol server?Are all other necessary servers/ports then routed from the Mobicontrol server or do I also have to get there from the staging wifi like the google services? Or somewhere else? (https://www.soti.net/mc/help/v14.2/en/setup/installing/network_ports.html) We only deal with Android Plus and Enterprise devices from Android 8 to 12. Best regards Maik
Hi,I've got a question... Is there a way to perform an update on MC3300 scanners when there is unsufficient free space? There is 2.1GB space left and our update is around 1,45GB big. But still we've got the error that there is unsufficient free space.Is there a way to perform updates without clearing the SDcard?Thanks in advance.Available storage on the device. (sdcard) Package Size
Hello Soti Team,i have a problem with some of our devices (Zebra TC58/78 Android 11) regarding the application permissions. I am not able to change the permissions on the device and i dont know why. It is grayed out and saying "Action not allowed This action is disabled by SOTI MobiControl. Contact your organization's administrator to learn more."I do not remember configuring anything in the profile what is causing the blocking. I also tried to revoke all profiles. But even then, it is still grayed out. I also tried to enable / disable the button "Allow app management" under "Feature control" ... still no luck. (This is just an example, it is happening on more applications ... I am able to change the permissions of system apps like the camera) I would like to change it to "Allow only while using the app".Any suggestions? Thanks in advance.Mobicontrol 15.6Agent 2024.0.4.1056
Hello everyone, I'm attempting to install a .pcg package from JavaScript, but it's not working, and I'm running out of ideas on what else to try. A main JavaScript script is being executed, and it should install a .pcg package with a legacy sendintent script. While it works perfectly when executed from the MobiControl console on the device, encapsulating the script in a package/profile doesn't work. The sendintent from the legacy script never executes. I've come across this post which seems to have a similar issue but no promising solution. I based my approach on a post by Raymond Chan that provided instructions for achieving something similar, which I can't find now. He suggested creating packages to be called from other packages with a PRE-script and copying them using a file sync rule. Perhaps I misunderstood, but here's what I did: Created a package with a legacy PRE-Script containing the sendintent command. Copied the script to the device in an initial configuration package containing various device configuration files. This package is installed several steps before the JavaScript script is executed, so the .pcg package is in its location before being called by the script. I didn't use file sync as Ray suggested; instead, I copied it through another package. I'm not sure if this could be part of the problem. The JavaScript script is executed in a package, and I've tried copying the JS code both in PRE-script and POST-script, but in both cases, I have the same problem. The JavaScript code runs correctly, but the intent is never triggered. I've also tried setting a pause immediately after the mobicontrol.packages.install statement using the setTimeout(onExit, 30000) method in case the issue is that the execution of the main script ends before the second legacy script is installed, but I still haven't managed to get it to work. I believe the code is correct because, as mentioned earlier, if I run the code from the scripts section of the web console, it works perfectly. Am I doing something wrong? Is it possible to achieve what I'm trying to do? Best regards.
We have sites that use a non-user account to log in to an application. This is a shared device and all users use the same generic log in. They like Chrome because it will save credentials, but Surf has a nicer look and feel as well as being more easily configured.
Ls, For a customer we're hosting about 75 Android (enterprise managed) devices (Honeywell CK65, VM1A and CN80). At and of the work week, they wan't to receive a summary (by e-mail) for all the devices which are disconnected for 3 days or more. What is the best way to manage this? Custom reports of alert rules?
Hi,I am trialing the Zebra TC57x device that we will most likely use to replace our aging tc56 fleet.I have 10 devices here which I have enrolled successfully however the issue I am having is FOTA. The devices sit as Enrollment Pending for hours after being enrolled. Checking in usually will result in a device becoming "Ready for firmware upgrade" however three out of the 10 are still pending enrollment. I am worried if I have over 500 of these devices to get updated before I deploy I am going to be stuck for weeks fighting FOTA to work as intended.What are some troubleshooting steps I can use to force a device to move itself from Enrollment Pending to Ready For Firmware Upgrade? So far I have Checked In / Sync Files / Restarted Devices.
Hi Mobicontrol Gurus, Is there a way to password-protect booting into Safe Mode? We're currently using WT6300, MC33 and MC93 devices in our fleet. TIA Emmanuel
We are getting a popup on our scanners that reads "attention required please tap each item and proceed with the pending actions". When this happens, the scanners stop connecting to MobiControl. When we enter the admin credentials, we are prompted to grant SOTI permissions. This happened all of a sudden on scanners we've been using for years. Any idea what the root cause could be?
Hello all, We have mobicontrol on version 15.5.1.1010 We have some device Zebra TC58 with android 11 and we enroll these device with this procedure. device out of box init device add wifi for internet connexion at google enter afw#mobicontrol continue init re start device, add wifi private start mobicontrol agent and enter enroll ID device is well enrolled into mobicontrol in work managed Now, we buy some device TC 78 into android 13 ... If we try the same procedure it's not work ... At the step of google when we type afw# ... after the flow asks the url of the enrollement of mobicontrol .. But the flow stop because our environnement of soti isn t on internet ... how to enroll device TC78 with android 13 ? Thanks a lot
hi,how can i do this with mobicontrol?the devices are work managed by the way.thanks in advanced for the help
Hello, I'm looking for help because I can't skip the Google account request when I enroll my device through the enrollment rule (Google-managed domain enterprise binding). It's necessary for my activity that I can initially enroll the device via this rule in SOTI MobiControl without adding a Google account (so my preparation technicians can push the necessary profiles afterwards). The Google account will be added to the device at a later stage.Thanks for helpingSincerelyAntoine
I have implemented this KSP setting so users will not be able to access settings for any biometric setup for our 3rd party app. However now when into admin mode the Settings app is now blocked there too. How can I enable the settings app while in admin mode but leave this setting in place for lockdown kiosk so users cannot get to settings: The KSP setting applied: what it does, and we need to keep: what it also does in admin mode when i click on the settings icon that i need to get rid of:
Hello, I'm trying to add an bluetooth shortcut to our lockscreen. The user should be able to add a new connection but not go any further settings wise. We are using Honeywell CT45P devices which are AE deployed, the lockscreentype is Activity Suppression. I managed to open the 'connected devices' screen (Screenshot 1) and the 'identify_activity' script will return 'com.android.settings/.Settings$ConnectedDeviceDashboardActivity'. But in this screen the user gets the option 'Connection preferences' (Screenshot 2) where several settings / menus can be accessed which is not what we want.If I try the 'identify_activity' script in the 'Connection preference' section the response is 'com.android.settings/.SubSettings' which is not helpful. Is there a way to determine and block this settings seciton? A call for the third screen ('pair new device') could also help but the response for identify_activity is also 'com.android.settings/.SubSettings'. Thanks in advance for your help.
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